SUMMARY

• 9+ years of experience in Software Development (Web, Android, and iOS) including with 5+ years of experience working on Oracle cloud CRM Solutions.
• Experienced in implementation, customization, and integration of cloud - based CRM Oracle Service Cloud (B2C/Rightnow) and OPA (Intelligent Advisor).
• Experience in Design and Development of interviews using word and excel plugins for OPA.
• Integrated OPA with Oracle Service Cloud (B2C/Rightnow).
• Experience in deploying OPA rule bases in a large integrated environment.
• Employing problem solving, decision making and risk management skills effectively and efficiently.
• Requirement analysis, Developing the design, coding for the iOS & Android project.
• Have experience in developing applications for android operating system using Android SDK, Java, XML and ADT plug in
• Have experience in developing applications for iOS operating system using Swift
• Have experience in developing web application using Zend framework.
• Have experience in designing and developing adaptive UI components, Widget for Android & iOS phones with different screen resolutions
• Have experience in local storage using SQLite, Session Manager
• Have experience in Subversion Code Management System and Git
• Have experience in Facebook SDK, Google maps, Paytm payment gateway integrations, Firebase Cloud Messaging, Git, S3Bucket, Google Volley, Retrofit, Alamofire
• Have experience in services, Broadcast receiver, background methods
• Capability of suggesting ideal approach to implement business requirements.
• Adaptability and flexibility to work on new technologies as required.
• Ability to learn things quickly and putting learnt skills to work in a short span of work.
• Adept at quickly adapting to new environments, new technologies and facing new challenges
• Good Knowledge in Debugging and Error Identification
• Have perform end user testing with multiple emulators/real devices in various screen resolutions / orientations. Handle exceptions in case of App Crashing etc. and Reviewed code
• Have worked on Testing Tool Development

TECHNICAL SKILLS

Oracle Policy Automation: Web Interviews, Inclusions, Checkpoints, Collaboration, JavaScript interview extension, Data Mapping, Dynamic Data Load

Oracle Service Cloud: Object Designer, Workspace/Workflow/Agent Script, Profile, CP, CPM, Chat, Business Rule, BUI extension, Custom Script, Report, REST API

Languages: PHP, JavaScript, jQuery, Vue Js, HTML, CSS, Core Java, Android SDK, Swift, Knowledge in J2EE

Development environment: Eclipse, Android Studio, XCode

System Environment: PHP, HTML, CSS, JavaScript, jQuery, MySQL, Apache

Frameworks: Zend

Operating System: Windows and Mac OS

Configuration Management: Subversion (SVN), Git

Defect Management: Bugzilla

Business Domain: Automobile, 311 services, State License, Vehicle Pooling

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Responsibilities:

• Creating and modifying Technical Design Document.
• Involved in Business Development activities by working on proposal responses and building PoCs
• Worked on implementing the solution with team members
• Worked on designing web portal using OPA screens.
• Wrote rules in OPA to show different screen and attributes based on user issue and location.
• Heavily customized the OPA using extension to change the basic layout of the interview.
• Working on Business Rules, Workspaces and Workflows, Knowledgebase management and Process Designer
• Created Add-ins to generate fields dynamically on Workspace/Agent script based on service categories.
• Combined Business Rule and CPM to route the Incident to proper agent and escalate accordingly.
• Worked on custom widget and model to dynamically create form on Customer Portal based on service categories.

Confidential, Albany, NY

Responsibilities:

• Creating and modifying Technical Design Document.
• Involved in Business Development activities by working on proposal responses and building PoCs
• Worked on implementing the solution with team members
• Worked on designing web portal using OPA screens.
• Wrote rules in OPA to show different screen and attributes based on user issue and location.
• Developed interview extension to integrate OPA with GIS, so location and other info (maintenance area, ward, zone) of the city can be captured to determine the flow.
• Heavily customized the OPA using extension to change the basic layout of the interview.
• Working on Business Rules, Workspaces and Workflows, Knowledgebase management and Process Designer
• Created Add-ins to generate fields dynamically on Workspace/Agent script based on service categories.
• Combined Business Rule and CPM to route the Incident to proper agent and escalate accordingly.
• Worked on custom widget and model to dynamically create form on Customer Portal based on service categories.

Confidential, New York

Responsibilities:

• Working directly with business to frame solution within OSC and OPA based on requirements.
• Created internal POC to validate all Business requirement.
• Architected data mapping between OPA and OSvC.
• Wrote OPA rules to design complex interview
• Created Custom control on OSvC to add dynamic help text (configurable in OSvC), custom menu fields and to integrate third party API for validation like Org Name check in New York state.
• Designing the custom code to save OPA data in JSON format as limitation on OSvC prevents creation of more than 200 custom object.

Confidential

Responsibilities:

• Worked directly with business to frame solution within OSvC and OPA.
• Created database and user flow diagram.
• Architected data mapping between OPA and OSvC.
• Wrote OPA rules to design complex interview.
• Have customize OPA using Interview Extension to add dynamic help text, field level validation, custom look and to consume external API for data inflow.
• Have used dynamic data load along with Extension to pull filter data from OSvC.
• Wrote the extensive OPA rules to do auto approval based on the business logic.
• Used BI publisher in OOTB OPA form to show the report in summary page and an option to download it as pdf/excel.
• Created interview Extension to add search functionality in OPA and to consume external web-service for warranty check as per requirement.
• Designed the warranty\Repair\Recall form using OPA interview, so end-user can submit the claim.

Confidential, Auburn Hills, MI

Responsibilities:

• Understanding customer requirements and creating Business requirement document.
• Creating and modifying Technical Design Document.
• Developing the solution as per the technical design document.
• Development of schema changes to current paradigm with suggestions for best approach
• Defect troubleshooting along with creating test cases and test scripts
• UX redesign of OPA interviews
• Implementing 7 new interfaces to allow end-users to chat, search knowledgebase and give feedback based on brand.
• Configuring the agent console by creating custom workspaces, custom reports, profiles, chat queues, email configuration, and business rules.
• Creating integrations between Oracle RightNow and client product to transfer incident detail created from chat to client tool.

Confidential

Responsibilities:

• Requirement analysis and documentation preparation
• Implementing UI screens
• Handling of User Inputs
• Handling of UI element events
• Debugging
• Manage the response at client side.
• Code review
• Uploading build to Play Store and App Store
• Coding with PHP and JavaScript
• Creating REST API services for Android/iOS
• Database Designing and Programming.