SUMMARY:

• Over 7 years of experience in IT industry with strong experience in Salesforce.com and Web Development and over 4 years of working experience with Salesforce.com as Administrator and Developer,Business Analyst on various applications.
• Experience in Proven ability to integrate business processes across disparate systems. Experience with Salesforce.com developer toolkit including Apex Classes, Controllers
• Experience with enterprise-level integrations involving business-critical SQL Server 2005 or higher.
• Experience in eliciting and writing business requirements and creating designs to meet those requirements, Back-end Salesforce development experience focused on data structures/data cleansing.
• Hands-on design and development using Force.com Platform, Database Management Systems.
• Experience with Salesforce Customization,, creating profiles, roles, users, page layouts, email services.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service SAAS application running in Cloud Computing Environment.
• Extensive experience using Sales force Administration Profiles, Creating Roles, Page Layouts, Org-Wide default ,Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP.
• Proven ability to integrate business processes across disparate systems.
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Experience in SQL Server 2005 or higher
• Developed Business process document and Application process document by following Reverse Engineering methodologies.
• Experience with enterprise-level integrations involving business-critical systems
• Experience in eliciting and writing business requirements and creating designs to meet those requirements.
• Able to think critically and present optimized solutions in their design.
• Back-end Salesforce development experience focused on data structures/data cleansing.
• Experience with additional software development technologies and methodologies.
• Familiarity with configuration management concepts and tools.

SKILLS

EXPERIENCE SUMMARY

Confidential

Salesforce Administrator

Responsibilities

• Worked with the Business group for requirement gathering throughout the planning and implementation.
• Worked as On-site coordinator for All Projects and RFE's to OffShore Team.
• Was Involved in Setting up Knowledge Base for the Organisation.
• Worked with Oracle BMI as a part of End to End Implementation.
• Used SVN Subversion as Code Repository.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new Apex Triggers,Apex Classes,Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Created Custom Buttons Using JavaScript.
• Implemented Single Sign On in salesforce.
• Created Test Classes And Performed UAT Testing.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Created Sharing Rules to Provide access for limited users.
• Created Assignment Rules on Leads using Apex Triggers.
• Implemented Manual Sharing through Apex Classes.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performed day to day administrative tasks and addressing production support issues unlocking / re-setting passwords, modifying data, and creating ad hoc reports .
• Providedtraining to department employees on the use of New Functionality.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Pricebook, Cases, Entitlement, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Created Approval Processes and Email Templates,LetterHeads in HTML and VisualForce.
• Performed Integrations with External Products and Managed Packages.
• Installed Managed Packages,Assigned Package Licenses to users and Created Permission sets,Assigned Home Page Layouts for Users
• Created Reports , Custom Report Types and Dashboards to track data of Standard Objects and Custom Objects.
• Worked with groups, Participated in Requirement Gathering Sessions CCBMeetings to define their needs and developed a specification document And Low Level Design Document of the Project.
• Designed various Webpages in VisualForce for capturing and POS Transactions from external Systems and re-assigning the data into different Queues using Customer Actions and Queries.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services and Canvas API.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the Data Migrations using Data Loaderfor all projects in CSV files .
• Packaged and Deployed customizations from Sandbox to other environments using Changesets,Kintana Tool.

Environment SaleForce.com, Visual Force Pages, Controllers, Apex Language, Data Loader, Java Script, Eclipse IDE, Subversion,BMI.

Confidential

SalesforceAdministrator/Developer

Responsibilities

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues unlocking / re-setting passwords, modifying data, and creating ad hoc reports
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
• Provides training to department employees on the use of the company website and all related systems and processes
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Worked with groups, Participated in Requirement Gathering Sessions JAD Sessions to define their needs and developed an action plan and specification document
• Designed, and developed ApexClasses, ControllerClasses, extensions and ApexTriggersfor various functional needs in the application.
• Designed various Webpage in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and VisualForce.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed scripts to load forecast data from salesforce.com.
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

EnvironmentSaleForce.com platform, Visual Force Pages, Component Controllers , Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential

Salesforce Developer

Responsibilities

• Interacted with users to understand complex business requirements and documented the requirements.
• Worked with groups, Participated in Requirement Gathering Sessions JAD Sessions to define their needs and developed an action plan and specification document
• Helped draft the scope document and suggested improvements
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system Salesforce.com CRM.
• Created custom objects, custom Fields, Validation Rules, and formula fields.Workflows.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Maintain and track configuration across multiple Salesforce environments.
• Deploy using Force.com IDE for sandbox to production environments.
• Created technical design document and functional design documents as per business requirement.
• Developed a new schema to better satisfy the needs of the users
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers

EnvironmentApex Language, Visual force pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Approval Process, Security Settings