SUMMARY

• Around 8 years of IT experience with 4 years in ServiceNow and ITIL Service Management processes experience
• In depth understanding and expertise on all ServiceNow modules
• Solid understanding of web services (REST/SOAP/WSDL/XML), and HTTP Request Methods
• Experience on developing Content Management System (CMS) solutions on ServiceNow.
• Experience with CMS skills to work on designing a portal.
• Strong knowledge of Agile Software development methodologies design and architectural patterns
• Strong expertise in Web Application development using PHP with OOPs/MySQL/JavaScript/jQuery/AJAX/API's/ CSS/Flash ActionScript 3.0/HTML/Webservices/ISON/XMLRPC/Perl/Python and XML
• Experienced on Agile software development methodologies (e.g Scrum).
• Extensive experience with Configuration Management Databases including data importing and management
• Expert in technical components such as LDAP, VPN, SSL, networks, protocols, email (SMTP, POP3)
• Knowledge of cross - browser and platform compatibility requirements including IE rendering issues
• Experience using Microsoft Office for documentation, specifically Microsoft Word, Excel, PowerPoint, and Visio.
• Extensive experience with application software analysis, design, development and testing of web (all the phases of SDLC and quality assurance/testing).
• Involved in system study, preparation of detailed design (DD), performing and monitoring development (coding), report generation, unit testing and system and integration testing of the application.
• Working experience on interface and develop with Java/J2EE backend technologies
• Knowledge of disciplined software release build/deploy processes
• Ability to effectively communicate with all levels of the organization and work on multiple overlapping projects
• Able to work independently with little or no supervision and a dedicated team player.
• Highly self-motivated, dedicated, quick learner and has proven ability to build and manage a team.

PROFESSIONAL EXPERIENCE

Confidential - Chicago,IL

ServiceNow Developer

Responsibilities:

• Interpret user requirements, provide system configuration or design recommendations, and perform configuration/customization/deployment of ServiceNow
• Maintain the integrity of customer ServiceNow deployments across single/multiple instances; coordinate all maintenance and upgrades with customer and ServiceNow.
• Develop processes and work flows for in corporation into ServiceNow. Communicate ServiceNow processes, operations and capability information effectively across customers’ environments.
• Develop clear and concise technical, process and program road map documentation.
• Creating and/or reviewing various ServiceNow objects, data integrations, reports using Service-Now platform
• Assist in the implementation ITIL framework practices using ServiceNow, train, mentor and coach customer staff and associated customers
• Monitor/evaluate the Service Now system operability and performance metrics.
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and Service Now functionality to create script to automate rote tasks being done in ServiceNow
• Performs integrations and process automation using ServiceNow Orchestration
• Load, manipulate, and maintain data between Service-now and other systems
• Work with IT managers to generate views and reports as needed
• Thorough understanding of ITIL/ITSM processes
• Performs system and integration testing with sample and live data
• Ability to create Business/Email Rules, Client Scripts, UI Actions/Policies
• Applying innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Occasional extended or weekend hours for support, rollouts and upgrades.
• Communicate project status with stakeholders; prioritize project work with day-to-day operational tasks.
• Interface with vendor’s technical teams including the cloud infrastructure team to successfully enable the SaaS platform.

Confidential, Cuyahoga County, Ohio

PHP My SQL Developer

Responsibilities:

• Created Membership Management for different Use such as Friends Groups, Library Schools, Not-for-Profit Organizations, Public Institutions and For-Profit Institutions.
• Developed module for online registration.
• Implemented RSS Feed to use this on various websites.
• Developing compatible User Interface functionality using jQuery & other libraries.
• Working with a multi-disciplinary team to convert business needs into technical
• Testing and validating work produced as part of the development process
• Documenting features, technical specifications & infrastructure requirements.
• Converted all user facing applications from Cold Fusion to PHP.
• Expertise in infrastructure troubleshooting, deployment, operations and maintenance, and upgrades
• Developed a long term strategy and vision for directory services and management tools.
• Object Oriented Analysis and Design for the system from use case and requirement documents using UML, Rational Rose. Assisted in project technical documentation.
• Developing web sites using MySQL, PHP, ASP.NET & other programming tools
• Created Report Generator for various Projects to meet the current stage of the Project.
• Created Runtime Html Files using PHPWIKI. This is used for extra information if any client wants to put.
• Created Help Desk for user’s queries to meet the bulk queries submitted by the users.
• Implemented different search modules to facilitate searches throughout the application.

Confidential, NYC, NY

PHP MySQL Developer

Responsibilities:

• Involved in developing search by categories, manufacturers.
• Worked in developing multiple pricing levels for customers.
• Developed Programming concepts such as add to cart, view cart, credit card testing for merchant account.
• Created Runtime Html Files using PHPWIKI. This is used for extra information if any client wants to put.
• Customized the Drupal CMS, It is used for everything from simple websites to complex corporate applications.
• Designed and manipulated database.
• Performed Database modeling using Microsoft Visio 2003
• Object Oriented Analysis and Design for the system from use case and requirement documents using UML, Rational Rose. Assisted in project technical documentation.
• Developing web sites using MySQL, PHP, ASP.NET & other programming tools
• Created Report Generator for various Projects to meet the current stage of the Project.
• Created xml using perl and python module code.
• Used Joomla to implement appointment management system
• Implemented Third Party Payment Gateway PAYPAL for secured transaction.
• Implemented RSS Feed to use this on various websites.
• Created Report Generator for various Projects to meet the current stage of the Project.
• Created Runtime Html Files using PHPWIKI. This is used for extra information if any client wants to put.
• Created Help Desk for user’s queries to meet the bulk queries submitted by the users.
• Deployed in Linux Server.
• Managed the Linux server and configure Crone Jobs and My-SQL.

Confidential, Rochester, Minnesota

PHP, MY SQL Developer

Responsibilities:

• Developed a search engine, so that users can find the relevant data as per his/her requirements.
• Designed Database models.
• Design the Title Pages with the help of CSS and Photoshop.
• Indexed various associative arrays.
• Built and maintained SQL and Access database applications.
• Provided ongoing support for web site applications including ongoing programming support for enhancing web site applications and technical support to members with web site application issues.
• Designed and developed new web and back-end functionality to optimize customer experience, analyze behavior and promote customer loyalty.
• Built and programmed intelligent features into the site aimed at maximizing the site's effectiveness, usefulness and keeping abusive elements at bay.
• Experienced on Agile methodology
• Extensive experience with application software analysis, design, development and testing of web (all the phases of SDLC and quality assurance/testing). Involved in system study, preparation of detailed design (DD), performing and monitoring development (coding), report generation, unit testing and system and integration testing of the application.
• Experienced in developing web-based applications using PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX technology.
• Implemented RSS Feeds to be used on various websites.
• Provided core level coding for the different modules.
• Used Joomla to implement appointment management system.
• Performed Unit testing of the entire application.
• Developed project documentation.