Confidential

Confidential completed over 950-hours of work as the resident JIRA expert responsible for the day-to-day support, administration, maintenance, and enhancement of JIRA for the Staples enterprise while operating from a remote location. He supported100 projects and agile boards and 1,000 active users across 10 domains. Additionally, he completed the transition of the Staples OnDemand environment to JIRA server at Staples, Framingham. In addition to day-to-day administration, Mr. Dugan accomplished the following:

• Created 25 projects while maintaining existing projects/agile boards
• Created JIRA Support Project/Agile board to track support issues
• Created/maintained project template used to create new projects
• Provided troubleshooting and enhancement support
• Created over 250 user accounts
• Provided training sessions
• Created technical documents documenting JIRA project configurations
• Briefed customer leadership
• Provided Weekly Activity Reports

Skills: JIRA Admin, MS Word, PowerPoint, Excel, Requirements Gathering/Tracking, Technical Reporting/Writing, Briefing

Confidential

Confidential

Convergence Technology Consultants

Confidential completed a 520-hour level of effort for the LITTLEJOHN project to establish JIRA tracking for 8 functional areas and associated sub-projects in accordance with the agreed upon JIRA terms and implementation. This included the creation of dashboards for Technical Director, Leadership Team, Project Review Team, and Functional Area Leads. He also provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports. This work enabled the customer division management and 8 functional areas to better understand work accomplished/planned in accordance with their strategic plan, and more efficiently capture, organize, and prioritize issues/projects towards meeting strategic goals.

• Created 26 projects and helped modify 8 other projects already in progress
• Created Issue Types/schemes, Workflow/Field Configuration/Permissions and Notification schemes for all projects
• Created customized Versions/ Components for all projects
• Created 30 Dashboards for customer leadership and functional areas
• Created 9 custom screens/2 screen schemes/9 custom fields
• Created 123 issue filters to be used with customer dashboards and specific project queries
• Created several customer accounts and maintained 148 users
• Authored a customer JIRA standard practices document
• Mentored several users in the use/functionality of JIRA/GREENHOPPER
• Created 10 Confluence pages detailing customer fiscal year goals/objectives and pertinent information regarding JIRA customer configuration
• Briefed customer leadership
• Participated is customer weekly JIRA progress updates
• Provided Weekly Status Reports

Skills: JIRA Admin, MS Word, PowerPoint, Excel, Requirements Gathering/Tracking, Technical Reporting/Writing, Briefing

Confidential

Confidential

Senior Operations Officer, GNCOP/RTRG, SAIC

Confidential served with the Common Operational Picture COP team. COP encompassed a set of common visualization capabilities that provides time synchronized data and information about the state of the global network to the Computer Network Operations community. Confidential primary responsibility was to develop and deliver a System Security Plan SSP in support of the COP program. Additionally, he was responsible for providing security and policy, as well as customer oversight and compliance, guidance throughout all phases of the COP development lifecycle, and performing regression testing against software deliverables that included maintaining a current test plan. This included initiating and maintaining open communication with COP managers, customers, stakeholders, and security and policy personnel. Confidential achievements include:

• Authored several papers concerning the dissemination of material via COP
• Authored and maintained: COP VDD ICD, SSP, COP Security CONOP
• Created and maintained High-Level Architecture, Deployment, Security, and Data-flow drawings
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements
• Maintained JIRA team and program management review dashboards
• Maintained COP account and JIRA team sprint metrics reportable to customer and SAIC division management
• Maintained JIRA team Confluence System Engineering pages that included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics
• Created a test plan template that was accepted by the customer to use across all functional areas
• Maintained test plan and user guide documents
• Ensured all deliveries met security/policy and oversight/compliance standards
• Authored a point paper to the customer documenting and recommending how to proceed regarding a classification issue
• Authored a point paper to the customer the next steps the team would take in regard to serialization, dissemination, and retention issues surrounding the IOC of COP.

Skills: JIRA Project Admin, MS Word, PowerPoint, Excel, Visio, SIGINT, Requirements Gathering/Tracking, Technical

Reporting/Writing, Briefing, Architecture Drawing, Policy/Oversight, Classification, Test Plan Creation, Regression Testing,

Metrics, Security Documentation

Program Manager

Confidential

While in transition awaiting transfer of clearances, Mr. Dugan was a key member of two senior SAIC proposal teams 1 The Enterprise Systems Engineering and Architecture ESEA contract effort to NSA, and 2 The ThermalTear contract effort to NSA. He provided program management support on the technical volume developing key differentiators, staffing processes and motivating members of his sub-team to meet critical deliverables on these very large efforts. Additionally, Mr. Dugan submitted candidate resumes to the AIRSTEED and OCEANSURF programs. During this time,

• Using Microsoft SharePoint, organized project documents to allow for efficient retrieval and storage of candidate resume's, contact resume templates, and key/non-key position differentiators
• Using Microsoft Excel, created and maintained worksheets designed to track incumbent, pipeline, and potential candidates for each of the contract efforts
• In less than two months, a total of 53 resumes were submitted to Lockheed Martin as candidates for ESEA.
• Identified, interviewed, and acquired top-notch technical and administrative talent for each of the contracts
• Reviewed Statement of Work and Market Survey documents and
• Using Microsoft Excel created and maintained a personal skills matrix.

Skills: MS Word, PowerPoint, Excel, SharePoint, Requirements Gathering/Tracking, Candidate Interviewing

Confidential

Confidential

Confidential

Confidential

Confidential served as a Cryptologic Liaison Officer within a field operations element. His duties included providing corporate support foreign partner liaison identification and analysis of any corporate problems performance metrics support briefing creation, providing briefings, and management of the site assessment program.

• Successfully led corporate liaison efforts with foreign partners which included planning and attending 5-party conferences, providing briefings, and maintaining open communication with liaison partners both operational and technical and maintaining a 5-Party partner-shared web site
• Established an internal site assessment process through the capture of performance metrics and Intelligence Community customer assessments. In support of this effort, he also developed and maintained a reporting status of assessments in progress or completed on an internal corporate website. He also provided several briefings and chaired meetings to discuss and implement process improvements and
• Lead the effort to establish and implement an organizational metrics process. Initiated efforts to develop a revised corporate strategy for the organization to market metrics to better highlight corporate accomplishments. This included the creation of a web-based tool that allowed users, including senior managers, to view first-hand metrics relevant to their operations and requirements.

Skills: MS Word, PowerPoint, Excel, SIGINT, Requirements Gathering/Tracking, Liaison,Technical Reporting/Writing, Briefing,

Metrics

Confidential

Confidential served in several positions 4 as a Staff Officer assigned to provide corporate and SIGINT support, requirements prioritization and communication, and maintaining open communication with analysis and production and field elements. Mr. Dugan's achievements included:

• Rebuilding an outdated and deficient requirements process. The project evolved from reviewing current fiscal year needs to projecting future fiscal year needs. This improvement allowed for budget forecasting one year in advance, thereby greatly lessening the ambiguity between organizations, which, in turn, impacted future forecasting, and purchases of advanced technologies. He created a guideline that required specific information necessary for the submission of requirements that became the foundation document throughout all concerned organizations
• Analyzing and prioritizing final requirements in support of the Congressionally-mandated task force that increased intelligence access and production by 50 within 6 months and
• Leading an Intelligence Community team that installed and established a first-ever relay of command and control of a unique collection system to a field site. This effort led to the seizure of over several kilograms of cocaine, and the isolation of narcotics entities.

MS Word, PowerPoint, Excel, Requirements Gathering/Prioritization/Tracking, SIGINT, Technical Reporting/Writing,

Briefing, Metrics

Confidential served in two positions as a Staff Officer within a field operations element to provide support to several assets within a specific area of responsibility. He communicated customer requirements, tasking, and liaison supporting operations. Mr. Dugan's achievements included:

• Managing organizational policies/procedures to ensure that the missions and functions were conducted in a manner that safeguards the constitutional rights of U.S. persons
• Coordinating the development of new and special project systems programming future development needs and championing and conducting liaison with appropriate intelligence elements in support of field site operations and needs to ensure proper tasking objectives were met by site resources and
• Maintaining/publishing performance metrics for corporate review and briefings to Intelligence Community customers.

Skills: MS Word, PowerPoint, Excel, SIGINT, Requirements Gathering/Tracking, Technical Reporting/Writing, Briefing, Metrics