SUMMARY

• Overall 7 years of experience in the IT industry, hands - on experience on designing, architecting, implementing, customizing and integrating Microsoft Dynamics CRM solutions including plug-ins, custom workflows and entities.
• Worked as a Microsoft Dynamics CRM Consultant, having 4+ years of experience in customization, implementation and business process understanding of Microsoft Dynamics CRM 2013, 2011 & 4.0. Having experience in broad range of CRM implementations like Banking, Finance, Insurance, HealthCare, Marketing and Sales Process etc.
• Microsoft technologies including: ASP.NET, Visual C#, SQL Server 2008 and Scribe.
• Hands-on experience with Dynamics CRM 2013/2011/4.0 , On Premise and Online.
• Strong experience working with Microsoft Dynamics Software Development Kit.
• Web development experience using ASP.NET, C#, JavaScript, J-Query, HTML and CSS.
• Data migration and integration mappings using SQL Integration Services, Scribe or Web Services.
• Ability to take initiative and work in a self-directed manner and develop strong working relationships with clients.
• Self-Starter with ability to handle multiple tasks and shifting priorities.
• Investigates problems to establish real or hidden causes and Solves complex problems with creative solutions.
• Places emphasis on client satisfaction, Learns new concepts quickly and thoroughly,
• Promotes the mission and shared values of the company.
• Extensive experience with CRM SDK and Developers Toolkit.
• Good Leadership Qualities, Communication, Analytical, Inter-Personal, Presentation skills, Client interaction, Creative problem solving and troubleshooting skills at the time of crisis/high risk.

TECHNICAL SKILLS

CRM: CRM SDK, 2013, 2011, 4.0, Outlook Client, .NET Plug-ins and Custom Workflows

Windows: Extensive experience with Plug-ins and Custom Workflow using Dynamics CRM SDK.

Systems: Windows Server, Active Directory, Exchange Server, SSRS, SharePoint

Languages: C#, C++, Java, ASP.NET, HTML, JavaScript, XML, SS, J-Query, ADO.NET, AJAX

Database: SQL Server 2012/2008, SSRS reports, Excel, MS Access, ODBC

Web: Web Services, Web Protocols, IIS, SharePoint 2013/2010

Environment: Team Foundation Server, Visual Studio 2013/2012/2008

Tools: Scribe

.NET: .NET Framework, .NET SOAP Web Services, LINQ

PROFESSIONAL EXPERIENCE

Confidential

Microsoft Dynamics CRM Consultant

Responsibilities:

• Email migration into CMR, creating Leads & Contacts.
• Automated Lead & Contact creation with the emails received from vendor companies. This process is completely automated for the different email formats sent by vendors.
• This Automated process includes sending Welcome emails with Call Log pdf to the new Lead/Contact created on behalf of organization once a new Lead/Contact is created in CRM.
• Designed Workflows & Email templates to make current manual process as fully automated.
• Form Customizations and Customized the Solution Processes.
• Rendered Form & Entity Level Customizations (i.e., like creating different fields & defining entity relationships where ever required as per business need) in CASE, CONTACT & LEAD Entities.
• Created an N: 1 Relationship between Contact & Contact (circular relationship) to display the selection of the Spouse information on the Lead form.
• Migrating from GoldMine CRM to Dynamics CRM.
• Made Notes as default tab in social pane on multiple entities as per the business need.
• Customized multiple entity forms (includes creation of multiple sections and field additions of the form) as per the business need.
• Provided Dynamic Form Functionalities on the CASE/CASE TYPE form using Java Script.
• Integrating ESign to CRM (DocuSign) and ShoreTel phone services to Dynamics CRM to make calls.
• Developed custom plug-in to generate legal documents (PDFs) from CRM data.
• Customization done to Business Process Flow in CASE.
• Automated CASE Business process using CRM out of box Customizations to make current business process execution in simple steps.
• Integrating Drag and Drop box using SharePoint in CRM and Documents get saved in preferred area.

Environment: MS DYNAMICS CRM 2015 Cloud, Microsoft Outlook 2013, Office 365, SQL Server 2014/2012, Visual Studio 2012, .NET, HTML, ADO.NET, ASP.NET

Confidential, Ohio

Microsoft Dynamics CRM Consultant

Responsibilities:

• Provide timely updates to cases stored within Dynamics CRM by logging support cases, telephone calls and other communications throughout the lifecycle of a case.
• Perform installation, configuration, integration, testing, training, documentation and support for Dynamics CRM solutions that follow the methodology.
• Scope, design integrations and process flows from outside systems.
• Manage project scope, timeline, budget, and project deliverables.
• Provide recommendations on business process improvements.
• Liaise with internal and external clients to understand their business and technical requirements and develop a plan to solve their problems.
• Assist in the development and execution of project plans including: requirements documentation, user acceptance testing, product launch and training, stabilization and all related communications to end users and customers.
• Use internal systems and processes to maintain client relations and business operations.
• Maintain Socius core competencies: client focus, knowledge and skills, driving results, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others.
• Extending dynamics CRM by writing Custom Pages, Plugins, custom Workflow Activities and Web Resources.
• Having a good understanding of CRM Security model.
• Collaborate with QA engineers on test planning and coordination activities to support end to end test execution.
• Liaise with infrastructure administrators and software developers to assist with resolving support issues.
• Able to train end users in specific modules and new business processes.
• Configure the application to meet a client's requirements using Microsoft Dynamics CRM Customization Tool, Workflow Took, and SDK.
• Work with vendor on project to project basis Using Excel, PowerPoint, Outlook and Word on the project.
• Work with IT to develop ERP system integrity tests and checks.
• Train client personnel on the usage and administration of Microsoft Dynamics CRM.
• Provide Go-Live and post-implementation support.
• Working under tight deadlines in a fast-paced environment.
• Develop supporting analysis documentation including: data dictionaries, process and data flows, business rules, and use cases.
• Work with IT project managers to obtain consensus and signoff on requirements deliverables.
• Lead client meetings or facilitated strategy sessions.

Environment: MS DYNAMICS CRM 2013 On Premise, Microsoft Outlook 2013, SQL Server 2014/2012, Visual Studio 2012, .NET, HTML, ADO.NET, ASP.NET

Confidential, Dallas, TX

Dynamics Consultant

Responsibilities:

• CRM Platform upgrades CRM 2011 to CRM 2013 version.
• Involved in analysing, designing and customization of entities, Attributes, and Relationship between Entities.
• Writing JavaScript in CRM Forms.
• Creating customized Buttons and Menus.
• Customization and configuration including outlook integration on user machines.
• Development of plug-ins and workflows.
• Development of console utility to apply revised Marketing Process flow.
• Prepare the entire applicable process related document.
• Report development with MS-SQL Server Reporting Services.
• Deliver Microsoft Dynamics CRM projects through analysis, design, development, Testing, Training, and Deployment Activities necessary to deliver superior quality Microsoft CRM solutions.
• Ensure the plans support the client's goals and expectation, and be willing to make the adjustments to exceed these expectations.
• Extending dynamics CRM by writing Custom Pages, Plug-ins, custom workflow activities and web resources.
• Having a good understanding of CRM security model.
• Doing integration of CRM with other applications using WCF services.
• Perform installation, configuration, integration, testing, training, documentation and support for Dynamics CRM solutions that follow the methodology.
• Manage project scope, timeline, budget, and project deliverables.
• Develop functional prototypes using CRM dynamics (and other tools, as applicable).
• Participate in the logical / functional design of the system.
• Identify and document opportunities to leverage design and development components across various processes.
• Write user acceptance test plans and scripts and coordinate user acceptance test execution.

Environment: CRM 2013 On Premise, Windows Server 2012 R2, SQL Server 2012/2008, SSRS, Microsoft Exchange, Internet Information Services (IIS), Visual studio 2013, Web Services

Confidential - Houston, TX

CRM Application developer

Responsibilities:

• Upgraded Microsoft CRM 4.0 system to Microsoft CRM 2011 On-Premise.
• Architected and customized CRM 2011 system for sales and marketing.
• CRM system consisted of 800 licensed users.
• Used Advanced Developer Extensions (XRM Framework) to develop integrations.
• Goal was to connect regional agents with Office of Inspector General.
• Configured CRM, user roles, Security, profiles and workflows.
• Developed custom plug-in to generate legal documents (PDFs) from CRM data.
• Worked directly with business clients and IT to develop requirements.
• Developed project schedules with milestones.
• Created bulk import of initial data.
• Developed custom licensing application integrated with CRM Order fulfillment.

Environment: MS DYNAMICS CRM 4.0 CRM 2011 On Premise, Windows Server 2008, SQL Server 2012/2008 R2, SSRS, Microsoft Exchange, IIS7.

Confidential - Union, NJ

Microsoft Dynamics CRM Consultant

Responsibilities:

• Plugin development and Cooperation with external solution vendors.
• Deliver Microsoft Dynamics CRM projects through analysis, design, development, testing, training, and deployment activities necessary to deliver superior quality Microsoft CRM solutions.
• Ensure the plans support the client's goals and expectation, and be willing to make the adjustments to exceed these expectations.
• Extending dynamics CRM by writing Custom Pages, plugins, custom workflow activities and web resources.
• Having a good understanding of CRM Security Model.
• Presenting prototypes and delivering functional demo.
• Writing functional specification document, flow diagrams.
• Development calls with offshore team.
• Integration testing and writing test cases.
• Conducting role-based UAT sessions / Walkthrough and Sign-offs.
• Working with internal product team to enhance adaptability.
• Write user acceptance test plans and scripts and coordinate user acceptance test execution.
• Work with project managers to obtain user acceptance test signoff.

Environment: CRM 2011 On Premise, Windows Server 2008, SQL Server 2008 R2, SSRS, Microsoft Exchange, IIS7.

Confidential, Boulder, Colorado

MICROSOFT CRM DEVELOPER

Responsibilities:

• Microsoft Dynamics CRM 2011 design, programming and system integration.
• Web 2.0 developments with .NET, Ajax, XHTML, CSS, SilverLight.
• Design and develop custom data-driven C# .NET assemblies, callouts and Plug-ins.
• Integrations of Microsoft CRM with external software systems.
• Configuration and integration of Active Directory with MSCRM.
• SQL Server Database Administration and Design.
• Development of appropriate project schedules with milestones.
• Visual Studio, ASP.NET, C#, C++, XML, DHTML, JavaScript.
• IIS, SQL Server 2012/2008, Oracle, SharePoint 2010, .NET 2.0/3.0/3.5/4.0.

Confidential

Software Developer

Responsibilities:

• Involved in ASP .NET application deployment.
• Creating the Database structure and store procedure.
• Involved in preparing Analysis documents.
• Involved in the development of new modules which was followed from Requirements Gathering to Design to Coding to testing.
• Involved in change requests and enhancements.
• Development and hosting the web application.

Environment: ASP. Net, C#, Microsoft SQL Server 2008 and Visual SourceSafe