SUMMARY:

• Over 8+ years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and COGNOS technologies.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Cleared DEV 401 and ADM 201 certifications
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Good understanding in CRM business process such as Case Management.
• Good Understanding on Partner portal (Partner Relationship Management)
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise Confidential administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Chatter implementation and customization using Chatter API.
• Worked on Force.com sites and developed many Custom Application using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Have exposure in Customer Portal and Self -Service Portal.
• Experienced in developing pages and involving with Jquery.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

TECHNICAL SKILLS:

SFDC Technology: Apex classes, controllers and extensions, Apex, TriggersVisual Force Page, SOQL, SOSL,Jquery

SFDC Tools: Apex Data Loader, Informatica Cloud, Cadence, COGNOSForce.com IDE (Eclipse).

PROFESSIONAL EXPERIENCE:

Confidential, Bedford, MA

Salesforce Developer

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Involved in integrating Salesforce CRM with SAP and ETL for Data Extraction.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Working with Jquery
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Confidential Jersey City, NJ

Salesforce Developer / Admin

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• As a Administrator, Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users like managing users, creating user profiles, roles.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange DupCatcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Confidential, New Haven, CT

Salesforce Developer / Admin

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields. like managing users, creating user profiles, roles.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application.
• The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com usingSFDCAPIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like PicklistFields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

Confidential, New York

Salesforce Developer / Admin

Responsibilities:

• Worked based on the Agile Process
• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Configure and Set up relationship between various objects using look up and master detail relation ship
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows. .
• Creation of Visual Force page and Apex classes.
• Approval Process, Validation Rules, Report Types. like managing users, creating user profiles, roles.
• Responsible for Loading data into salesforce.com using Apex Data Loader, Import Wizard
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios
• Worked on Apex Triggers and Apex Classes for custom logic.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Cognos Consultant

Responsibilities:

• Developed and published BI metadata models using Cognos Framework Manager according to functional requirements, and created reports for functional and departmental business users to help monitor registrations, completions, compliance and training schedules.
• Knowledge on TM1 concepts
• Created various system prototypes for analyzing the potential solution for business problems which expedited stakeholder approvals and project timing by 2 months.
• Built relational and dimensional packages using Framework Manager and applied security filters on tables based on defined roles to ensure data security based on system hierarchy thereby ensuring proper distribution of secured data.
• Created complex Dashboards and active reports using Business Insight tool in Report Studio thereby improving current system processes by 90%.
• Trained end users on Query Studio, Analysis Studio and Business Insight advanced tools and developed Dashboard portal tabs to create ease of use for end users, which improved user efficiency by 60%.
• Coordinated testing efforts in HP Quality center 10.0, prepared test cases and SQL queries for report performance tuning in DB2 Database which validated data consistency.
• Involved in migrating reports from development, user acceptance testing and production environments thus maintaining consistency in data and eliminated errors by 99%.

Environment: Cognos 10.2,10.1, Cognos 8 series Framework Manager, Business Insight, Business Insight Advanced Datastage, Lifecycle Manager, DB2 and Windows XP

Confidential

Systems Engineer

Responsibilities:

• Translated customer requirements into current or new products and configurations for enterprise and connectivity solutions and identified new business opportunities and earned 10 new contracts for the company.
• Planned and managed projects for Verizon, ATT, Sprint and other key customers in a timely manner and within budget.
• Ensured proper dissemination of technical information among company and clientele.
• Mitigated project risk factors by tracing and resolving critical path issues.
• Utilized Sales Force Automation systems, engineering design systems, CRM, SAP, e-product, Megascreen, order entry and solution databases to document opportunities and deliver solutions to application requests.
• Identified business requirements and resources, assigned responsibilities and coordinated with project staff directly and indirectly to ensure 100% successful completion of project.
• Prepared and delivered product documentation including descriptive literature, parts list, drawings and equipment schematics for various data centers, FTTP, FTTX infrastructures, which aided customers in their decisions of network deployments.
• Collaborated in a cross-functional team environment with product managers, engineering and sales to deliver 100% timely solutions to the customer.
• Developed product application and fault isolation information for on-line Solution databases in order to offer the end-customers 24x7 self-service options.
• Advised sales staff in assessing potential new opportunities and translated the opportunity into a quotation, bid or sale.
• Implemented monthly score cards for various customers. KPIs measured included: on time response to customer complaints, turnaround time, number of good responses, and first time problem resolutions. This resulted in overall process improvement and efficiency.