SUMMARY

• Proven ability to reduce cost by developing innovative solutions to correct problems, improve processes and reduce business workload. Demonstrated ability to apply information and web technologies and solutions to meet and exceed the needs of users and clients.
• 25 years implementing and managing information systems.
• 12 years of webmaster and web design/development experience.
• 7 years of personnel management, technical training of personnel, technical and procedural writing.
• 3 years of usability, accessibility and standards.
• Proven ability to quickly learn new systems and implement effective information systems solutions.
• Successful implementation of corporate websites using skills in information architecture, usability testing, layout design, application design, graphics optimization, competitive analysis, site maintenance, etc.
• Working knowledge of languages, technologies, and practices such as HTML, DHTML, XHTML, CSS, JavaScript, ASP, PHP, MySQL, AJAX, SQL, C , Java, Visual Basic, Content Management Systems, Database Design Optimization, Object-Oriented Programming, UML, Process Diagramming, and various system development lifecycles.
• Working knowledge and application of web design concepts such as usability, accessibility, W3C standards, Section 508 compliancy, user experience design, persona analysis, site mapping and wireframes.
• Applied functional knowledge of web security best practices to ensure web sites, applications, and systems are safe and secure for both the visitor and the business.
• Have used FIPS, NIST, PCI, and SOX standards in security documentation for authentication, authorization, auditing, encryption, integrity and general security procedures.
• Exceptional analytical, problem solving, project management and training skills.
• Skills include Dreamweaver, Drupal, WordPress, Fireworks, Photoshop, Acrobat Professional, Illustrator, Microsoft Office, Visio, VMWare Virtual Machine workstation.
• Additional skills in technical procedural writing, personnel management training, user system testing, use cases development, system integration, security best practices, Telnet, and FTP.
• Awards received: Air Force Commendation Medal, Superior Performance Award, Letters of Commendation, and Master Instructor Award.

PROFESSIONAL EXPERIENCE

Confidential

IT Architect

Provide architectural direction and leadership throughout the project lifecycle by assisting project teams in making application architecture decisions. Collects, develops and propagates software development, application architecture, technology, and security best practices. Promotes sharing of common architecture patterns and frameworks. Apply TOGAF principles and practices in the development of technical architecture solutions and strategies. Assist project teams in understanding and following the technical roadmaps for system implementations for current and to-be landscapes. Design and document technical solutions through the use of architecture diagrams, sequence flow diagrams, process flows, and other artifacts that effectively identified implementation, interactions, and usage.

Confidential

CMS Architect

Utilized content management systems to create internal and external facing websites. Used best practices in web design, user experience, usability, web standards, and security to ensure the web sites are engaging, dynamic and meets the needs of the business and target audience. Ensured web site was secured with proper security controls and techniques in coding for security best practices, hardening the systems, and ensuring proper protocols are followed. Provided CMS training to business users.

Confidential

Adjunct Instructor

Provided technical instruction in web design and development. Focused on usability, accessibility, user experience design, HTML5, CSS, JavaScript, and Dreamweaver.

Confidential

Adjunct Instructor

Provided computer technical instruction in classes called Computer Operating Systems and Maintenance II and Introduction to Linux/UNIX. Helped guide students in understanding the various components, software and configuration tasks related to Windows and Linux environments. Oversaw hands-on-training and test administration to gauge the effectiveness of student understanding.

Confidential

Web Designer/Information Architect/Web Analytics

Web design using HTML, CSS, JavaScript and Communique content management system. Increased sales and customer retention through web analytics and search engine optimization using WebTrends Analytics, Google Analytics and web design best practices. Worked closely with content providers to ensure the web site met the needs of the target audience, customers and the bank. Wrote instructional documentation on how to maintain and support the various web sites. Used best practices in usability and accessibility. Worked with security team, developers, and system administrators to ensure web sites were secure, hardened, and not subjected to release of PII, CSRF, improper system configuration, XSS, and SQL injection.

Confidential

Web Application Developer Designer/Information Architect

• Web application development using PHP/MySQL, AJAX and VB.Net. Worked closely with content providers to ensure the web site met the needs of the target audience. Used best practices in usability and accessibility standards. Used PHP, MySQL and AJAX to create dynamic functionality on the web site and server-side form validation. Corrected numerous errors in existing web applications and improved system performance.
• Improved website usability by streamlining code, enhancing functionality and correcting errors that spanned over 600 pages.
• Brought the website into XHTML Strict W3C standards.
• Performed effective systems analysis to identify issues in current systems and developed effective solutions to correct the issues.
• Through reverse engineering and programming troubleshooting skills, quickly learned the functionality and technical aspects of existing system in order to effectively support and correct application errors.
• Created effective documentation to enhance systems support.

Confidential

Web Application Developer Designer/Information Architect

• Designed, developed, maintained and enhanced web-based applications and web sites. Worked closely with clients to define their web site needs then designed and built the sites with proper usability, accessibility and industry standards. Skills and tools used in this position include UNIX, Windows, database design optimization, UML, process diagramming, Dreamweaver, Oracle, Visio, HTML, DHTML, CSS, JavaScript, Perl, ASP, XML, XHTML, SSI, WAMP, LAMP, Apache, technical procedural writing, personnel management training, use case development, system integration, web accessibility, web security, and user experience design. Responsibilities included and worked performed:
• Converted a static-based service request web site to a dynamic-based web application that used 60 less lines of code, improved security, and reduced maintenance and support cost.
• Designed and implemented web site and application security features that used secure tokens and access control lists that defined roles, scope, and authorizations to ensure security of information from those without a need to know.

Technical Advisor

• Provided consultation, advanced troubleshooting, and training to second and third level support personnel in the installation, configuration, and operation of local area networks, workstations and software applications. Developed configuration enhancements and designed improvements for local area networks. Wrote and updated technical documentation for the implementation and operation of the networks and associated systems. Skills and tools used included UNIX, Windows, process diagramming, technical procedural writing, personnel management training, user system testing, system integration, local area networking support and troubleshooting.
• Within 24 hours developed, coded, tested, debugged and successfully ran a program that corrected major errors and provided enhancements in the network system migration process. This process condensed a 30 day task down to a few hours and turned one of our most outdated sites to one of the most up-to-date sites.
• Improved the system patch release process by streamlining the documentation and development of patches to provide sites with more accurate information and reduce the time required to implement patches.
• Developed a consolidated update process that allowed field administrators to effectively implement over 80 updates into their networks in an automated fashion. This cut the update implementation time from two weeks to less than two hours for each site.

Confidential

Network Surveillance Engineer

• Designed, developed, maintained, enhanced and coded application programs in C language for the Tymnet Network Control Center on UNIX and DOS platforms. Wrote and updated technical documentation and procedures per ISO 9000 guidelines. Skills and tools used included Windows process diagramming technical procedural writing personnel management training user system testing system integration local area networking support and troubleshooting global networking design, support and troubleshooting. Security oversight of LAN and WAN networking systems that included the monitoring and analysis of security breaches, ensuring personal, business, and payment communications were secure, and working with developers to formulate and implement solutions to resolve issues and hardened systems.
• Identified a major flaw in a network analysis program and performed corrective actions that brought the program to the required design specifications. Enhanced the analysis program to improve its on-line availability rate from 80 to over 95 .
• Performed development of procedures and converted existing procedures to meet ISO 9000 standards.
• Total Quality Management Team Leader. TQM responsibilities of analyzing, defining, and streamlining work center processes to improve quality of services and productivity.

Network Control Technician/Network Technical Support

• Performed troubleshooting and diagnostics of global communications networks that consisted of servers, workstations, frame relay, T-1 lines, routers, gateways, bridges and modems. Coordinated restore efforts with support groups and escalate issues to appropriate organizations and management. Skills and tools used included UNIX Windows process diagramming technical procedural writing personnel management training user system testing system integration local area networking support and troubleshooting global networking design, support and troubleshooting.
• Converted work center documentation to on-line access that allowed work center personnel to quickly and easily pull up information from their workstations. Designed and developed a program to control the on-line documentation.
• Setup user environments and provided user training on the UNIX workstations. This relieved the task load on the UNIX system administrators and improved the work center personnel's use of their workstations.

OTHER RELEVANT EXPERIENCE

Confidential

Electronic Technician/Quality Improvement Team Leader

• Performed testing and malfunction diagnosis of electronic satellite systems utilizing computerized test stations. Lead a quality improvement team to improve work center processes and procedures.
• Developed a job instruction guide that improved work center quality and productivity by eliminating many of the existing vague areas of testing and troubleshooting responsibilities and clearly defined the technicians' span of authority. The team coordinated with several departments during the development of the job instruction guide. Received Superior Performance Award.
• Greatly enhanced the accuracy and speed of failure investigations through extraordinary technical competence and judgment on the MILSTAR program. Received Letter of Commendation.

Confidential

Satellite Communications Specialist

Squadron Training Manager

Work Center Personnel Trainer

Missile Electronic Facilities Specialist

• Developed training plans, managed training programs and conducted technical training in electronics and global data communications networks that included best practices in system design, support, implementation, and security.
• Developed effective lesson plans and provided high quality training to work center personnel that helped the personnel pass an annual evaluation with a 100 pass rate, 79 of which were highly qualified ratings. Received Master Instructor award and Air Force Commendation Medal.
• Establish and oversee an effective technical training program overseeing several work center trainers and a squadron of two hundred personnel.