| Objective |
| Seeking a rewarding career that will utilize information technology skills. Demonstrates strong communication skills and ability to establish rapport with clients. A self-motivated innovator with a record of success in troubleshooting and problem resolution. Leads by example and establishes a professional work environment based on respect. |
| Core Skills |
- Software Development Life-Cycle SDLC
- Methodologies: Waterfall, Agile Scrum
- Planning, analysis, design, implementation, and maintenance
- Project Management
- SDLC Management
- Software Development
- Customer and Client Relations
- Change Management
- System Analysis
- Scope Definition
- Problem Analysis
- Requirement Analysis
- Logical Design
- Decision Analysis
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| Technical Skills |
- Software
- Microsoft Visual Studio 2010, 2012, Microsoft Visio 2010, Microsoft Office Suite 2010, Adobe Illustrator CS6
- Operating Systems
- Microsoft Server: 2003, 2008, 2008 R2, 2012, 2012 R2
- Microsoft Windows: XP, Vista, 7, 8
- Mac OSX: Tiger, Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks
- Database Management Systems
- Microsoft Team Foundation Server, Microsoft SQL Server 2008, 2008 R2, 2012, Oracle, IBM DB2
- Programming Languages
- JAVA, C , VBScript, HTML, PHP, MySQL
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| Professional Experience |
| POS Development Coordinator - Coordination of all POS development projects
- Coordination between the ITS Business Relations team, other ITS development teams, vendors, and store team members.
- Project management of the POS Delivery Group Process, tracking dates and milestones for success.
- Project management of small technical projects including gathering requirements, technical design, coordinating development efforts needed, testing, and production implementation.
- Develop appropriate programs and systems documentation according to established IT standards.
- Support and troubleshoot production systems as required optimizing performance, resolving production issues, and providing timely follow up on problem reports.
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| ITS Application Analyst Confidential - Worked on point of sale, self-checkout, and gas station software and hardware.
- Involved in every aspect of the software development life-cycle.
- Software building and installation
- Scripting, testing and implementing complex programs and packages.
- Aided in system development planning and monitoring
- Interfaced with customers on requirements and design for new software/hardware features.
- Provided technical consultation in new systems development, new package system evaluations and enhancements of existing systems. Participated in structured walk-throughs and technical reviews.
- Ran system tests. Monitored test results and took required corrective action.
- Developed appropriate programs and systems documentation according to established IT standards
- Supported and analyzed production systems as required optimizing performance, resolving production problems, and providing timely follow up on problem reports. Production support and maintenance of both hardware and software applications.
- Interfaced with customers to determine fixes and small enhancements.
- Provided technical direction and training to other IT personnel.
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| Point of Sale Development Intern - Worked on point of sale, self-checkout, and gas station software and hardware
- Learned software life-cycle development practices.
- Collected and analyzed business requirements for complex projects.
- Created mockups of new projects for business sign-off
- Wrote use cases and FIS documentation for new projects.
- Created power point presentations for business customers on new projects
- System testing and analyzing new proof of concept hardware features.
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| Confidential |
| Database Specialist Using MS Access, gathered data for the academic support program to analyze student usage and success of academic support services. |
| Confidential - Tutored developmental mathematics- pre-calculus, including statistics, to students in an open lab setting.
- Taught final exam reviews to a classroom of students.
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| Confidential |
| Web Director - Used campminder software to manage photography on website.
- Redesigned and wrote a full training manual for the web program.
- Managed 4-5 employees.
- Directed the web program at multiple locations, taking an average of 500-1500 pictures daily.
- Wrote 3-5 newsletters daily and posted to camp website.
- Software troubleshooting assistance.
- Customer service to parents via email and phone.
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| Group Leader - Managed 43 campers and 16 counselors
- Conflict resolution
- Communicated and updated child's status to family on a regular basis.
- Planned and organized camp activities
- Planned and organized counselor's schedules.
- Participated in all activities and inspired campers for willing participation.
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