Technical Support Specialist Resume Profile, NJ - Hire IT People

Summary

IT professional with over 7 years of experience designing both custom computers and software applications. Installed and tested software with defect reporting to clients for a number of application types. Successfully completed performance testing projects as a prior HP employee i.e. Alabama Medicaid Management Information System MMIS XIX, assisted in Blue Cross Blue Shield of Arizona, assisted in Oklahoma Medicaid Management Information System MMIS XIX and worked the South Carolina CSES and FCCMS. using LoadRunner v11.0.2 to conduct performance tests and evaluate the results. Owned and operated a small customs computer company building, repairing, and upgrading computer based on client requirements in addition to troubleshooting software applications.

SKILLS

Software

Microsoft Access
Assemble Language
PHP
Visual C
Microsoft Visual C .Net 2003
SharePoint
MS Project
DirectX
Flash
HTML
UNIX
LoadRunner v11
Fiddler2
Adobe Illustrator
Adobe Photoshop
Macromedia Flash
Dreamweaver MX
Networking
Reservation USA Database Version 4.27
Avaya BrideTalk Version 4.1
Fiddler2

Business

Government Health Care
Customer Service
Communication Skills
Time Management
Project Lead
Organizational Skills
Inventory Control
Training
Sales
Flexibility/Adaptability
Team Player
Problem-Solving Skills

EXPERIENCE

Confidential

Technical Support Specialist

Test web development coding for PayPal Merchants using PayPal Services
Develop Web BuyNow Button coding
Answer support call dealing with the PayPal Here App
Response to Support Ticket through the RightNow ticketing System
Work on training materials to help train other new associates
Support PayPals Here and Mobile apps through troubleshooting
Create Bug tickets in Jira application for report Merchant bugs.

Confidential

Database Systems Support Specialist

Development of internal Web pages and perform web page functionality testing
Support internal call center web pages issues
Maintain System program inventory and Software documentation
Answer inbound catalog order calls
Communicate with customers and assist customers in identifying their requirements
Provide information on company sales inventory
Maintain various team SharePoint Sites

Confidential

Performance Testing Consultant

Developed application business process documents
Developed workload profiles, performance test plans, final results and reports
Install automated LoadRunner Software and script development software Fiddler2
Develop and code LoadRunner automation scripts for performance testing
Utilize Fiddler2 in script development
Utilize LoadRunner v11 to create and execute load tests
Worked independently as well as with fellow teammates to achieve project goals

Confidential

Contractor for Microsoft Xbox 360

Provide software support for Microsoft Xbox 360
Answer inbound calls for technical support on Microsoft gaming Console Xbox 360
Answer questions about networking
Hardware hookup
Troubleshooting basic technical issues the Xbox 360 may have
Create service order for repair and or replacement of client Xbox 360

Confidential

Event Operator

Conference call center operator
Utilized Reservations USA Database to assist in answering questions pertaining to specified conferences
Utilized Avaya BridgeTalk assist in controlling large lead conference calls
Co-written Operations Guide
Main accountability, assuming a leadership role in the execution of assigned calls
Proactively assumed ownership of custom and special account calls
Gathered needed information to ensure that calls were processed in strict adherence to established polices, and procedures, and a quality of standards

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Technical Support Specialist Resume Profile

NJ

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