PROFESSIONAL EXPERIENCE:

Senior Front - End Developer

Confidential

• Agile custom enterprise web app development for one of the largest online sports betting firms in Australia. UI/UX development technologies: React/Redux, Angular, SCSS, HTML5, CSS3, Node, Javascript, some .net Core experience, Karma, Jasmine, Protractor, unit, component, and e2e testing.
• CI/CD Toolchain experience including Jenkins.
• Migrated wagering web app from Backbone and PHP to React/Redux. Developed key promotional features like Double Winnings which earned $100k profit for the business on the first day. Contextual Messaging notifications to personalize the user experience to each individual client. Tealium tracking and analytics to further enhance and customize the end user experience.

Senior Front-End Developer

Confidential

Responsibilities:

• Agile custom enterprise web app development for one of the largest banks in Australia. Karma, Jasmine, Protractor, unit, component, and e2e testing experience.
• UI/UX development technologies: React/Redux, Angular, LESS, HTML5, CSS3, Javascript, Typescript.
• CI/CD Toolchain experience including Grunt, Jenkins. Migrated banking and lending software from AngularJS to React to improve performance and usability.

Senior Front-End Developer

Confidential

Responsibilities:

• Agile custom enterprise web app development for energy industry with hundreds of thousands of users every day. Bespoke interactive energy usage graphs. Self-service meter read entry interface. Karma, Jasmine, Protractor, unit, component, and e2e testing experience. Auth0 authentication.
• UI/UX development technologies: Angular 2/4/5, SASS/SCSS, HTML5, CSS3, Javascript, Typescript.
• Azure Cloud Deployment. CI Toolchain experience includes Webpack, Bamboo, Octopus.

Front-End Developer

Confidential

Responsibilities:

• B2B enterprise web apps for marketing and entertainment industry.
• UI/UX development technologies: Angular, HTML5, CSS3, Javascript, AWS EC2, S3, Route 53, Cloud Deployment. CI Toolchain experience includes Grunt, Jade, Less
• IKM Assessment: 95th Percentile Proficiency - Angular Javascript - Results available on request.

Web Developer

Confidential

Responsibilities:

• UX/UI Design, Database Persistence/SQLite, JSON/XML Parsing, Intents

Transactions Support Supervisor

Confidential

Responsibilities:

• Developed Windows VoIP application in C# to optimize stress testing of IVR solutions.
• Spearheaded ISO 9001 of the Transactions business unit of the company
• Managed delivery of phone and email support within SLAs across major clients including Australia Post, Commonwealth Bank of Australia, and VicRoads.
• Instituted ticketing system to track and identify trends and issues according to ITIL standards.
• Performed software platform deployments to add process improvements and remove bugs.
• Created, cataloged, and managed new-hire and knowledge-base via Microsoft SharePoint.
• Penetration tested enterprise payment web applications via BackTrack (Kali) Linux according to PCI/DSS standards

Application Engineer

Confidential

Responsibilities:

• Fraud / Illegal activity detection / Application support
• Credit card processing web application support
• Network security of PBX systems
• ITIL V3 Qualification in IT Service Management
• Network Analysis and Troubleshooting
• Email/Telephone/Webex/Remote Desktop Support
• Monitor Network Outages/SmokePing/Packet Loss/Bandwidth Latency/Syslog Warnings
• Tshark/Wireshark TCP/UDP Packet Sniffing
• Asterisk/VoIP Architecture Development
• SIP/IAX2/PBX Protocols
• Create and Maintain Process Documentation
• Modem/Router Port Forwarding Rules and Firewall Configurations
• Liaise with Upstream Providers
• Provide support remotely and debug software issues using VNC, Remote Desktop, OC Admin, RDBMS, MYSQL, TOAD, Postgres, Terminal Server, Active Directory, PS Tools.

Application Support Engineer

Confidential, Hillsboro, OR

Responsibilities:

• Experience providing support remotely and debugging software issues using Sharepoint, VNC, Remote Desktop, OC Admin, TOAD, Terminal Server, Active Directory, PS Tools.
• Strong knowledge of Ethernet, TCP/IP, NAT, Firewalls and Routing.
• Develop deep understanding of operational processes and dependencies.
• Respond to issues in a timely manner meeting SLA expectations.
• Take individual responsibility for resolving issues reported to our Operations Department through tickets and by phone.
• Document steps taken to provide support and solve issues.
• Research/ Troubleshoot / debug issues to determine root cause.
• Work closely with managers and supervisors of regional distribution centers, Central Receiving Center as well as Customer Service Center to ensure the success of daily operations.
• Work with developers and QA to investigate problems as well as reduce and ease support.

Confidential, Hillsboro, Oregon

Technical Support Coordinator

Responsibilities:

• Project Management, Ticket Tracking, Trending & Reporting: Provide tracking and trending information related to TSR tickets to help identify topics which improve TSR skills, reduce escalations and improve quality & consistency. Reporting of system outages, statistics, shift events, and communication to the Technical Support Team.
• System Issue Tracking & Resolution: Point of contact for the Network Operations Center (NOC), vendors/partners and other departments. Deliver communication during service or TSR tool outages.
• Confidential research team resolving escalations and call-backs pertaining to the Roku Confidential ready device, utilizing in-depth knowledge of IT/broadband networking technologies including wireless, routers, and firewalls.
• Point of Contact (POC) supervisor, showcasing excellent analytical, organizational, prioritization, and time management skills.

Confidential, Wilsonville, Oregon

Technical Support/Lead Development

Responsibilities:

• 3 years experience in configuration, support and technical marketing of Electronic Design Automation (EDA), software and networking systems at Confidential .
• Proven ability to work with people in a highly technical environment toward a common goal.
• Relevant includes: Customer Support Management.

Confidential, Portland, Oregon

Internet Developer

Responsibilities:

• Designed, programmed and debugged social networking websites implementing SQL databases in combination with PHP/HTML. These sites featured fully-functional user base management and interactive scripting.
• Experience implementing hand-coded HTML, PHP, SQL, CSS, Javascript, Adobe Photoshop CS3, Web Hosting, LINUX, Blogging Software, Drupal, Wordpress, Windows XP/Vista/9x, MS Office, Networking Protocols, PHP, C, C++