SUMMARY

• Around 6 Years of experience in Information Technology with over 2 years in Salesforce.com and around 4 years in ETL Datastage.
• Accomplishments in analysis of large - scale business systems, Project Charters, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, Technical Specifications, reporting and testing plans.
• Experience in Sales cloud and service cloud applications.
• Expertise in creating UML based Modeling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products &MS Visio.
• Proficient as a liaison between business and technology with competence in Software Development Life Cycle (SDLC) with Waterfall and Agile methodology.
• Facilitated change management across entire process from project conceptualization to testing through project delivery, Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership abilities.
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experienced in automation of cases, leads and escalation cases, creating Leads, Case from web and emails.
• Experienced in wide range of technologies such as Apex, Visual Force, S-Control, and Eclipse.
• Experienced in writing Triggers, Batch Apex and scheduled apex classes and working with governor limits.
• Proficient in Data Migrationfrom Traditional Applications to Salesforce.com using Data Loader Utility.
• Experienced in implementation of Partner Portal (PRM - Partner Relationship Management).
• Have good working knowledge in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Experienced in maintaining, enhancing and creatingworkflows and validation rules.
• Integrated CRM data between SalesForce.com and in-house database, flat files, SFDC, and legacy applications.
• Experienced in integration using Web Services.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce Automation, Apex Language in sales cloud and service cloud. Apex Classes/ Controllers, Apex Triggers, SOQL, Visual Force Pages/ Components, S- Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytics Snapshots, Case Management Automation, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclispse IDE Pulg-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Database: Apex Data loader, Oracle 10g, MS SQL Server 2000/2005, DB2

Operating System: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, IBM-AIX

Web Related: XML, XSLT, Web Services, SOAP,WSDL,OOP

Others: IBM Info Sphere (Datastage) 8.01, 8.1, Assential Datastage 7.5

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Developer

Responsibilities:

• Started with getting requirement from the client during BPR (Business Process Review).
• Prepared BFRD (Business Functional Requirement Document), on the understanding of the requirement and get the approval from the client.
• Prepared the Configuration Document on the Configuration design of the requirement in Salesforce and get the approval from the client.
• Created a prototype model before starting up the actual implementation and demonstrated the application.
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Customization of the application on sales cloud.
• Created Web to lead functionality to capture leads.
• Created Email templates and newsletter for Leads, and Contacts.
• Created Custom objects, Validations, Workflows and approvals to automate many manual processes.
• Implemented various other related features in the application.
• Created Custom reports and dashboards.
• Unit testing of the application before delivering the application to the Testing team.
• Implemented various other related features in the application.
• Troubleshooting and debugging issues related to testing.
• Created User Manual for easy navigation by users using the system.
• Attended regular Calls with Client to understand and check the progress of work and adaptability of users after the application is deployed.
• Training was provided for about 15 users of the Salesforce.com system and helped them in Data Migration and Post-Implementation support for a stipulated time.

Environment: Apex Language, Visual force pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Approval Process, Security Settings in Sales cloud

Confidential, Malvern PA

Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application.
• The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Maintain and track configuration across multiple Salesforce environments.
• Deploy using Force.com IDE for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com usingSFDCAPIs

Environment: Apex Language, Visual force pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Approval Process, Security Settings

Confidential, DEERFIELD, IL

Developer

Responsibilities:

• Expertise in application development with Full lifecycle implementation of large Data Warehouse including project Scope, Requirements gathering, Star Schema design, Snowflake Schema, Data modeling and ODS
• Identified and documented data sources and transformation rules required to populate and maintain data warehouse content and created source to target Logical Mapping Document
• Converted Logical Mapping Document into Source to target Physical Mapping Document for ETL
• Used DataStage Parallel Extender for improving the performance of jobs.
• Knowledge of configuration files for Parallel jobs.
• Created DataStage jobs using different stages like Transformer, Aggregator, Sort, Join, Merge, Lookup, Data Set, Funnel, Remove Duplicates, Copy, Modify, Filter, Change Data Capture, Change Apply, Sample, Surrogate Key, Column Generator, Row Generator, Etc.
• Extensively used Parallel Stages like Row Generator, Column Generator, Head, and Peek for development and de-bugging purposes
• Creation of re-usable components using shared containers for local use or shared use.
• Used the DataStage Director and its run-time engine to schedule running the solution, testing and debugging its components, and monitoring the resulting executable versions on ad hoc or scheduled basis
• Developed complex store procedures using input/output parameters, cursors, views, triggers and complex queries using temp tables and joins
• Created Indexes on the tables to improve performance of ETL and Reporting jobs.
• Worked with Data Sets and used Changes Capture and Changes Apply stages with them.

Environment: IBM InfoSphere DataStage 8.1, Oracle 11g, Mainframes, UNIX Shell Scripting, Visio, SQL Developer, UNIX AIX, Putty.

Confidential

Jr Developer

Responsibilities:

• Translated business requirements into data mart design and developed ETL logic based on the requirements using DataStage Information Server 8.01.
• Involved in logical and physical data modeling using Erwin.
• Created Parallel and Server jobs using various kinds of stages that are suitable for particular jobs, Transformer, Sorter, Join, Lookup, Merger, Data capture, Filter. Surrogate key using Designer tool.
• Created sequencer for jobs and used notification stage if the stage fails or aborted.
• Used Datadirector to view the status of the jobs and executed jobs from the director window.
• Scheduling the jobs based the specification of the business rule like daily, weekly or hourly.
• Created Relational Modelling for the database using Visio.
• Created reusable jobs which are used more than once in a development stage.
• Created all the jobs with the debugging stages like Peek, Row Generator in order to check the job is working correctly.
• Defined .Apt Config files in transferring the files from different nodes.
• Created Inline Sort stages particularly for Change Capture Stage.
• Created Shared Containers for the re-usable jobs which are used for local or shared use.

Environment: IBM InfoSphere DataStage 8.01, and Assential Datastage 7.5 Toad, UNIX Shell Scripting, Oracle, Visio