SUMMARY:

• I am a user advocate and evangelist. Whether evaluating, testing, designing or developing, I work from the perspective of the user. Accessibility principles improve usability, and a well - designed site is more accessible.I explore ways that Gamification, Information Architecture, Human Computer Interaction principles,
• Accessibility and User Experience practices can make for a delightful experience for the human at the other end of the process.I am an effective communicator at all levels and a strong leader and team member. My subject matter expertise includes user experience design, usability, gamification, information architecture, accessibility, site structures, navigation, wireframes, prototyping, scenarios, standards-compliant front-end development, and expertise with design and office software.

TECHNICAL SKILLS:

Software:: Photoshop Illustrator InDesign Dreamweaver Axure MS Expression Blend MS SketchFlow MS Visual Studio MS SharePoint / Designer MS Visio MS Office FileMaker Pro HP Application Lifecycle Management Team Foundation Server

Programming: Agile CSS HTML / HTML5 XHTML Waterfall XML XAML

Design/Others: Best Practices Content Architecture Content Management Design Patterns Desktop & Mobile Ecommerce Gamification Information Architecture Interaction Design Personas & Scenarios Prototyping Usability Testing User Centered Design User Experience Visual Design W3C Web Standards Wireframing

PROFESSIONAL EXPERIENCE:

UX Designer/Developer and Accessibility Specialist

Confidential, Washington, Maryland

Responsibilities:

• Designed and created mobile sites for accessibility.
• ARIA properties, states and roles at ariahelp.org.
• Accessibility at accessibilityhelp.org
• Created sites for accessibility and user experience design (under development).
• Accessibility at accessibilityresources.org
• User Experience at westcoastcreative.org
• Trained staff at CalPERS (State of California) on accessibility testing procedures.
• Acted as Subject Matter Expert for accessibility testing and issues.
• Identified appropriate testing procedures and processes.
• Created road map and check points for accessibility testing for web application using Section 508 standards.
• Trained staff on identifying and reporting deficiencies.
• Created a prototype for Coalfire to track the client and auditor experience for an auditing tool for a governance and compliance firm. This prototype was designed primarily for use on a tablet device.
• Captured requirements using documentation, and interviews
• Created interactive prototype using Axure prototyping tool.
• Worked with a team at Bioclinica to create an application to manage after-market clinical research for a pharmaceutical manufacturer. Responsible for the layout of the screens, look and feel, writing the CSS code, and applying the CSS to the ASPX files.
• Created screens for the application using paper and Photoshop.
• Authored CSS and Master Pages using SharePoint Designer and Visual Studio
• Edited screen layout for a better User Experience.
• Worked with National Institute for Standards and Technology (NIST) to establish standards for accessibility in cloud computing.
• Researched accessibility with mobile device and made recommendations for standards for mobile applications used by employees of the federal government.
• Acted as Subject Matter Expert for Get Well Network to evaluate their software for compliance with Section 508 Accessibility Standards. Performed comprehensive evaluation of client-facing and back-end interfaces for hospital-based program that manages Confidential t communication, and entertainment.
• Recommended remediations and approaches to the development team in order to improve the Confidential t experience for those with various disabilities.
• Worked with Collabera as Subject Matter Expert and Accessibility Champion to create an Accessibility Audit for Confidential ’s al sites. After an initial evaluation, defined the steps necessary to provide an accurate, detailed report that listed violations, prioritized each violation, and suggested a remediation for each violation.
• Created a database that mapped Confidential ’s Accessibility Standards to WCAG 2.0 and Section 508 guidelines.
• Created personas, scenarios and test cases, and mapped them to the standards.
• Trained and educated overseas team on Accessibility issues and testing practices.
• Defined test cases based on Confidential Accessibility Standards (MAS 2.0).
• Evaluated and recommended the best approach for each test case. Prepared and provided reports, results and data.
• Presented my efforts to executives and decision-makers, recommending a blend of automatic and manual testing.
• Collabera won the contract based on my creation, design and presentation. I led the offshore (India) team in testing efforts.
• Developed identity, website and marketing materials for non-profit Matriarchal Awareness of Domestic violence Against Men (M.A.D.A.M.).
• Created an online community with chat, blogging, forums, scholarly articles, and a donation gateway.
• The site was used in an undergraduate course in Human Services for Cappella University.

Environment: Action Script, Agile, Axure, Cloud Computing, CSS, Dreamweaver, FileMaker Pro, Flash, HTML, Illustrator, Javascript, JAWS, JQuery, Joomla, MS Access, MS Excel, MS Expression Studio, MS SharePoint, MS SharePoint Designer, MS Visual Studio, MS Word, MySQL, Open Source, Orca, Photoshop, Scenarios, Use Cases, VoiceOver, Word Press, XHTML, XML

Accessibility Engineer

Confidential, North Carolina

Responsibilities:

• Completed accessibility audits of the main site, multiple projects and mobile (iOS and Android) native apps
• Created a streamlined method for creating Level of Effort estimates
• Created a database for iterative communication of accessibility violations
• Presented accessibility concepts to UX team and Prototype team on accessibility issues
• Reviewed accessibility procedures and recommended a streamlined, consistent approach
• Worked with UX team, prototype team and development team to find effective solutions to accessibility issues

Environment: AMP, JAWS, MS Excel, MS Outlook, MS SharePoint, MS Word, VoiceOver, Web Accessibility Toolbar

Accessibility Expert

Confidential, Minneapolis, Minnesota

Responsibilities:

• Completed analysis of accessibility testing efforts for trends and patterns in order to recommend a more streamlined approach.
• Created a testing plan for in-house testing of accessibility features.
• Tested PeopleSoft application and reported findings, making recommendations for creating accessible code.
• Worked with staff and disabled students to create an accessible version of the site.

Environment: JAWS, MS Excel, MS Outlook, MS SharePoint, MS Word, PeopleSoft, VoiceOver, Web Accessibility Toolbar

User Experience Designer/Accessibility Expert

Confidential Bellevue, Washington

Responsibilities:

• Created interactive annotated wireframes for mobile, tablet and desktop using Axure.
• Created Accessibility Implementation Plan with recommended approach to, testing, remediation and regression testing.
• Authored accessibility for designers, developers, content creators and team members.
• Presented accessibility concepts to managers and stakeholders.
• Reviewed design guide, wireframes, HTML and final code for compliance with WCAG 2.0 and Section 508 guidelines.

Environment: Agile, Axure, Ecommerce, MS PowerPoint, MS Outlook, MS SharePoint, MS Word, Rally

User Experience Designer

Confidential, Redmond, Washington

Responsibilities:

• Created wireframes for the application using paper and SketchFlow.
• Authored CSS and Master Pages using SharePoint Designer
• Authored User Interface Design Guide for the application.
• Worked with team to capture all requirements and recommendations in the screens.

Environment: Agile, Illustrator, MS Excel, MS Outlook, MS SharePoint, MS SharePoint Designer, MS SketchFlow, MS Word, MS Visual StudioSoft Skills: Collaboration, Communication, Documentation, Lead Role, Organization, Prototyping, Wireframing

User Experience Designer

Confidential, Redmond, Washington

Responsibilities:

• Created wireframes for the application using paper and SketchFlow.
• Created look and feel for the application using Photoshop.
• Authored User Interface Design Guide for the application.
• Worked with team to capture all requirements and recommendations in the screens.

Environment: Agile, MS Excel, MS Outlook, MS SketchFlow, MS Word, Photoshop

Specialist

Confidential, Washington, DC

Responsibilities:

• Remedied violations of Section 508 Accessibility Guidelines in ASP.NET, DotNetNuke environment.
• Acted as Subject Matter Expert for accessibility issues.

Environment: ASP.NET, DotNetNuke, JAWS, MS Excel, MS Outlook, MS Word, MS Visual Studio, Telerik Rad Controls

UI Designer and Accessibility Specialist

Confidential, Sacramento, California

Responsibilities:

• Designed interface for Bill Analysis System application using Expression Blend and XAML.
• Acted as Subject Matter Expert for accessibility testing and issues.
• Created road map and check points for accessibility testing for applications and websites using Section 508 standards.

Environment: Accessibility Toolbars, Agile, JAWS, MS Expression Blend, MS Outlook, MS SharePoint, MS Team Foundation Server, MS Word, MS Visual Studio, Photoshop, XAML

Software Engineer - User Interface

Confidential, Austin, Texas

Responsibilities:

• Designed logo, portal and interface for Digital China’s Customer Support application.
• Met with Business Analysts, managers and developers to determine requirements.
• Participated in design sessions to determine the best way to present information, alerts, work flow and various options.
• Created high-fidelity screen comps of portal, data entry and read-only pages.
• Presented design to managers for review and revision.
• Collaborated on HTML and CSS development of front end code.

Environment: HTML5, MS Outlook, MS SharePoint, MS Visio, MS Word, Photoshop

Software Engineer - User Interface

Confidential, Portland, Oregon

Responsibilities:

• Created wireframes for freight forwarding system for Confidential using Confidential Visio.
• Met with Business Analysts and developers to determine requirements and technology needs, review wireframes and validate wireframes.

Environment: MS Excel, MS Outlook, MS SharePoint, MS Visio, MS WordSoft Skills: Communication, Design, Documentation, Organization, Presentation

User Interface Designer

Confidential, Sacramento, California

Responsibilities:

• Developed screens for UIMOD (Unemployment Insurance Modernization) Project using Visual Studio ASPX.
• Created and developed HTML interactive prototypes for presentation to client.
• Ensured that all screens meet Graphical User Interface standards.
• Served as Subject Matter Expert for Section 508 Accessibility standards, presenting issues and remediations for compliance.

Environment: ASP.NET, CSS, HTML, MS Excel, MS Outlook, MS SharePoint, MS Visual Studio, MS WordSoft Skills: Documentation, Organization, Section 508 Accessibility, Standards ComplianceSite is available at edd.ca.gov

User Interface Developer

Confidential, Boise, Idaho

Responsibilities:

• Worked on Atlas project for redesign of HP’s shopping site.
• Created wireframe schematics and page details using Visio and Excel.
• Organized requirements and added them to Caliber RM.

Environment: Caliber RM, MS Access, MS Excel, MS Outlook, MS Visio, MS Word

Information Architect

Confidential, Portland, Oregon

Responsibilities:

• Reviewed site architecture, interviewed content owners to determine content areas and areas needing improvement.
• Made recommendations to improve usability, streamlining and structuring content and keeping content up to date.
• Recommended archiving/deleting outdated and irrelevant content and restructuring existing content.
• Served as subject matter expert regarding information architecture and usability.

Environment: HTML, MS Office, MS Visual StudioSoft Skills: Information Architecture, Interviewing, Requirements Gathering, Usability, User Centered Design

Front End Web Developer

Confidential, Madison, Wisconsin

Responsibilities:

• Redesigned site and migrated content for the WPS Medicare site for J5 MAC Part A and J5 MAC Part B content areas.
• Created JavaScript for AMA license acceptance to show once every 23 hours on every page.
• Converted top menus to CSS-driven tabs with two-level dropdown navigation.
• Created code to highlight current page in top and left navigations using include files and CSS.
• Reworked the section for better flow of information.
• Worked with stakeholders to add functionality and improvements recommended by Foresee’s analysis.
• Served as subject matter expert regarding design and usability best practices.
• Trained staff to maintain and update site.
• Met with Medicare team to determine priorities and review progress.

Environment: CSS, Dreamweaver, HTML5, Illustrator, JavaScript, SHTML

Soft Skills: Cross Browser Development and Testing, Information Architecture, Lead Role, Presentation, Section 508 Compliance,, Usability, User Centered Design

Web Developer 3 / Graphic Designer

Confidential, Redmond, Washington

Responsibilities:

• Designed interface for internal reports for MTPS error reporting site.
• Designed screen comps for subscription download site.
• Updated CSS for MSDN Library lightweight site.
• Created style guide for MSDN Library lightweight site.
• Designed PowerPoint slides for presentation, resulting in a better graphical representation of the material.

Environment: CSS, HTML, Illustrator, MS Expression Studio, MS PowerPoint, MS Team Foundation Server, MS Visio, MS Visual Studio

User Interface Designer

Confidential, Mercer Island, Washington

Responsibilities:

• Created graphics and code (html and css) for LifeNet, the agent intranet.
• Created wireframes, site maps and prototype to enhance the human factor experience.
• Reviewed ASP.NET and C# code with developers in Visual Studio’s Team Foundation Server (TFS) for optimal markup and integration.
• Created media and ad banners and buttons.
• Designed graphics and code for agent promotions.
• Created and presented an interactive quiz for World Usability Day

Environment: ASP.Net, CSS, Flash, HTML, Illustrator, Javascript, MS Team Foundation Server, MS Visual Studio, Photoshop, XHTML, XML

Web Developer

Confidential, Sacramento, California

Responsibilities:

• Revised intranet site to reflect new state template.
• Converted user manuals to HTML format so that links worked consistently. Created an index for each manual for easy navigation and usability.
• Initiated review and redesign of secure login area to comply with stricter security standards.
• Validated site for W3C and Section 508 compliance.

Environment: ASP.NET, CSS, Dreamweaver, Javascript, MS Visual Studio, Photoshop, XHTML