SUMMARY

• 6 years of total experience in the Software Development Industry specializing in Software development, testing, maintenance and support.
• 2 years of experience in Salesforce CRM.
• Experience in Administration, Configuration, Customization, Implementation and Support experience with Salesforce.com platform.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience in implementation using Apex Language, Classes, Controllers & Triggers, Web Services, VisualForce Pages, Tabs, Custom Objects, Reports and Dashboards.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Experience working with Eclipse IDE, Data Loader and Force.com Plug - in environment.
• Experience working with salesforce.com Sandbox and Production environments.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements.
• Driving the project by keeping track of the open issues, coordinating efforts within team and ensuring that the project is delivered within its stipulated time frame
• Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Acted as an interface between the Client and the technical team
• Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, ApexDataLoader, Roles & Profiles

Languages/Methodologies: Apex, VisualForce, C#, XML, UML, JavaScript, Agile, N-tier Architecture

Technologies: Salesforce, ASP .Net, Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0

Operating Systems: Windows 7/XP/95/98, Windows Server 2003

Desktop Packages: Microsoft Office 2010/2007/2003/9 x

Database: SQL server 2000/2005/2008

Version Management: Team Foundation Server

Software tools and Utilities: Visual Studio 2005/2008/2010 , Visual Studio Team Suite, IE Web Developer, Mozilla Firebug, Mindreef, Reflector, NUnitBusiness Domain: Banking & Finance

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Being a part of Professional Services team, I have worked with teams and business partners to identify practical solutions and was responsible for the administration and ongoing support of the application.
• As a support analyst I used and administered Salesforce CRM, and provided the best possible solutions to the customers - be it a support case or an Enhancement request.
• Have been a great communicator with customers and provided them with solutions, both through email and telephonic discussions.
• Got a chance to work with Confidential premium business partners on their enhancement requests - both SFDC admin and Apex Solutions.
• Created custom reports and enhanced salesforce.com environment as per user needs.
• Worked on Force IDE to synchronize, modify, validate and deploy the Apex back to the SFDC org.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created and modified the Apex test classes to meet business requirements.
• I have designed SOQL queries for ad hoc analysis for the client.
• Configured complex business workflow rules and designed the approval process as per user’s requirement.

Confidential

Senior Software Engineer

Responsibilities:

• Worked with the client and management to understand the driving factor of the project (in this case, Keynote’s performance metrics). Provided inputs to select work items for each sprint and helped design release plans
• Analyzed the website by using tools and utilities like HTTP watch, IE Developer, Firebug and Google page speed to identify performance loopholes
• Used concepts like AJAX, jQuery and WCF to optimize client-server interactions and web service calls
• Created test cases and performed unit testing, web testing and load testing
• Responsible for development of new programs, analyzed current programs and processes, and made recommendations to yield a more cost effective product.
• Identified new web services requirements and created Interface layer to consume these services.
• Managed a team of two resources and was accountable for their productivity.

Software Engineer

Confidential

Responsibilities:

• Worked with management and peers to gather requirements and module specific details for master pages
• Performed feasibility analysis, documented specifications and designed and developed master pages
• Communicated progress, issues and change requirements that originate as a result of design change to master pages
• Assisted Project Manager with defining requirements and priorities
• Created Interface layers to consume new web services.
• Created and performed unit tests.
• Lead the activities of 2 new members to help them come up the learning curve.

Associate Software Engineer

Confidential

Responsibilities:

• Helped lay the foundation of this mighty project by being an active member of the client facing as well as the development team right at the cradle stage.
• Designed and developed web service Interface using C# Asp.net and WCF concepts.
• Provided suggestions for cost effective solution by means of refactoring the web service interface layers into independent, easily manageable entities.
• Identified web services requirements and created Interface layer to consume them
• Was responsible for Configuration management and release scheduling
• Created unit tests using Visual Studio Team Test.
• Managed a team of two resources and was accountable for their productivity.
• Organized and participated in peer reviews, coaching, and brainstorming sessions.