Web Support Administrator Resume Profile, OH - Hire IT People

TECHNICAL SKILLS

UNIX Sun Solaris , BEA Weblogic, JBOSS, J2EE, Apache, Novell, Windows NT

EXPERIENCE

Confidential

Web Support Administrator

Work directly with the customer and vendors to solve and manage routine problems within the covered services of the GET Web environment.
Monitor and resolve users' issues with HP Service Desk Help Desk Tool.
Installed, configured and administered BEA Weblogic Server 8.1 in various environments.
Installed and configured Apache Webserver 2.0 in all the environments.
Configured Clustering of EJB objects, JDBC connections and JMS connections factories.
Configured LDAP using Netscape directory Server for user authentication.
Set up the cluster environment for Weblogic Server integrated with multiple workflows.
Configured and administered Connection pools and Data Source for JDBC connections.
Configured and deployed applications in various work environments like Development, System Test and Production.
Respond to automatic pages sent regarding Weblogic/J2EE application and web server outages. Manage and oversee web applications, developer accounts and services, and web file systems.
Solve users' problems moving content to and from the web file system.
Provide routine support and maintenance on Interwoven TeamSite operations product usage, operation of the servers and other resources.
Provide managerial assistance to Team Lead in absence.
Provide weekly reports to Management regarding team performance.
Manage the weekly Change Management process review, approve and assign all changes to environments dev, QA and production .

Confidential

Web Support Specialist

Solved and managed routine problems with the covered services of the GEAE Web environment.
Responded to automatic pages sent about server outages.
Managed and oversaw web applications, developer accounts and services, web file systems.
Solved users' problems moving content to and from the web file system.
Provided routine support on TeamSite operations product usage, operation of the servers and other resources.

Confidential

Jr. Computer Specialist EPA

Provided support to over 400 end users with software and hardware installation for Federal and Contractual employees.
Assisted with monthly server maintenance, tape backups and retrievals on Netware 4.11 server environment.
Added, modified and deleted users' accounts, created and deleted print queues.
Installed new Dell computers, client software, new token ring cards configuration and any additional hardware or software needed so workstations were agency standard.

Confidential

System Support Specialist

Provided 1st level support to over 4,000 end users with connecting to the network Novell and NT , password changes, MS Office and over 100 applications.
Client Services- TUH/THA
2nd level support to end users with system errors, loading and/or reloading software.
Assisted with making sure the workstations was Y2K compliant using NSTL software and changing IP, router and subnet mask address in net configuration.
Replaced hardware for workstations drivers, hard drives, keyboards, etc. .
Handled workstation deployment for new hospital software.