SUMMARY

• Over 7+ years of IT experience with about 5+ in the Salesforce.com CRM platform as administrator and developer.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Hands - on experience with apex programming language, apex triggers, apex scheduler, batch apex, apex classes & apex web service and Partner WSDL & Enterprise WSDL
• Extensive experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries.
• Experience in customizing Data model of Salesforce.com CRM using workflows, triggers, validation rules, and approval processes.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, reports, dashboards, tasks and actions.
• Experience in complete security model by using profiles, permission sets, organization wide settings, owner based sharing rules, criteria based sharing rules, manual sharing, account teams, opportunity teams.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions-based on the organizational hierarchy.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Working Knowledge in generating reports, customized reports & analyzing the data in Sales force.
• Worked on the SAP EP and IBM WebSphere portal integration.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions-based on the organizational hierarchy.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Strong Debugging skills.
• Possesses strong interpersonal skills, self-learner with the ability to interact with people at all levels, and strong communication and presentation skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visual Force, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader and Web Services Integration using SOAP & HTTPs.

Salesforce Tools & Integration: Force.com Eclipse IDE Plug-in,Force.com Data Loader, Apex Data Loader, Apex Explorer, Force.com Platform (Sandbox and Production)

Languages: Apex, C, C++, Java, J2EE, SQL

Operating Systems: Windows 98/NT/XP/Vista/Windows 7 and Unix

Documentation Tools: MS Office, Microsoft Visio

Web Technologies: HTML, CSS, XML, Java Script

Database: PL/SQL and MS Access

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Skilled the roles of Salesforce.com Administrator in the organization.
• Creating modern enterprise apps using Lightning App Builder and Lightning Components.
• Developed pages using lightning components to create File Attachments.
• Created Email templates and Email to Cases to for Students, Instructor and Agents.
• Employed Data Loader to read, extract, and load data from CSV files.
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Worked on Vlocity Insurance Domain and implemented Omni scripts.
• Created cards and consoles, Calculations and Matrices and used Data Raptor for databases.
• Worked on Email to Case, adding many ingestion mails for client and enhancing client email system.
• Managed Auto response rules if customers approached Confidential the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Responsible for creating custom applications designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
• Wrote many Unit test and test classes to reach the overall coverage of code of Org above 90%.

Confidential, Tampa, FL

Salesforce developer

Responsibilities:

• Customized different objects at field-level, implementing advanced fields such as Pick lists, Field Dependencies, Custom Formula Fields and Validation Rules.
• Worked with visual force list Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.
• Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SF Agile Accelerator to detect bugs and resolve them in Salesforce
• Creating modern enterprise apps using Lightning App Builder and Lightning Components.
• Designed a retail management app using Salesforce lightning design system.
• Running integrations across three deployment options without complex and manual migrations using Harmony.
• Involved in Data Analysis.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales team.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Customized different objects at field-level, implementing advanced fields such as Pick lists, Field Dependencies, Custom Formula Fields and Validation Rules.
• Worked with visual force list Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.

Confidential

Salesforce developer/Admin/Data Analyst

Responsibilities:

• Involved in requirement gathering, analyzing the information and documenting the functional and non-functional requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Involved in migrating data from SAP to Salesforce, Siebel CRM to Salesforce using Postgres SQL and Heroku connect.
• Involved in the Data Analysis for source and target systems.
• Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.
• Migrated large volumes of external data on to Salesforce.com using Jitter Bit and Apex Data Loader as part of data management functions.
• Creating modern enterprise apps using Lightning App Builder and Lightning Components.
• Carried out Data Analysis for mapping of all sources of Data involved.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects
• Support the applications hosted on Heroku.
• Worked on PostgreSQL, Salesforce connection issues.
• Created workflows to send emails to users if field values are changed in standard or custom objects.
• Importing and exporting of large volumes of data using the Data Loader.
• Customized different objects at field-level, implementing advanced fields such as Pick lists, Field Dependencies, Custom Formula Fields and Validation Rules.
• Managing the complete integration lifecycle using Jitter Bit Harmony.
• Worked with visual force list Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.
• Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SF Agile Accelerator to detect bugs and resolve them in Salesforce.
• Designed a retail management app using Salesforce lightning design system.
• Running integrations across three deployment options without complex and manual migrations using Harmony.
• Migrated data from various existing CRMs being used including Saleslogix, InsideSales, and Zendesk to Salesforce.com via Microsoft SQL Server Management Studio using Jitter Bit Data Loader and the built in Apex Data Loader.
• Involved in Data Analysis.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams

Environment: Eclipse IDE, Force.com IDE, Salesforce.com, Import Wizard, Apex Classes, Visual force, XML, Controllers, Sharing Rules, Workflows, SOAP, Developer Console, SQL Server, Agile, REST, Harmony, Scrum, PostgreSQL 8.x, Lightning, Service Cloud, Sales Cloud, App Exchange, Approval Process, Email Updates, Web Services API, Workbench, Data loader, Jitter Bit, Heroku, Bulk, HTML, CSS, JavaScript, MS Outlook Connector

Confidential, Baltimore, MD

Salesforce developer/Admin

Responsibilities:

• Involved in requirement gathering, analyzing the information and documenting the functional and non-functional requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Created workflows to send emails to users if field values are changed in standard or custom objects.
• Importing and exporting of large volumes of data using the Data Loader.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized different objects at field-level, implementing advanced fields such as Pick lists, Field Dependencies, Custom Formula Fields and Validation Rules.
• Worked with visual force list Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.
• Configuring Email-2-Case customizing the service cloud for various business support groups.
• Implementing the BPM functionality in SAP Portal for the Financial business functionality
• Integration between SAP Portal and IBM Portal.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams

Environment: Eclipse IDE, Force.com IDE, Salesforce.com, Import Wizard, Apex Classes, Visual force, XML, Controllers, Sharing Rules, Workflows, SOAP, Developer Console, SQL Server, Agile, REST, Scrum, App Exchange, Approval Process, Email Updates, Web Services API, Workbench, Data loader, Bulk, HTML, CSS, JavaScript, MS Outlook Connector

Confidential, Columbus, OH

SFDC Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Been an active member in developing the application working with the End user and the business analyst on the team as per requirements and design a solution for their problem of associating employee as per their Territories.
• Created a new profile to give permission for Community users.
• Created new Record Types, page layouts, Validation rules for several objects.
• Modified existing profiles, roles, Object permissions and field permissions.
• Developed triggers to maintain the Account and opportunity hierarchies and updating the line items and giving access to the records.
• Implementation and Customization of Sales Cloud and Service Cloud.
• Whenever there is change of User in the organization, managing access permissions for the underlying data in user modules as per the profiles defined and managing ownership of records.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content
• Developed Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Performed the testing operations on the Visual Force Pages, Custom Objects and Reports.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM
• Developed several custom reports for both standard and custom objects to give complete detail overview of Product orders and Product sales.
• Developed Batch Apex jobs, Scheduler Apex Jobs. Scheduled the batch jobs for every 5 minutes using the system log.

Environment: Eclipse IDE, Force.com IDE, JavaScript, Salesforce.com, S-Controls, Import Wizard, Apex Classes, Visual force Pages, Controllers, CSS, HTML, SOAP, Workbench, XML, Agile, Scrum, Sharing Rules, App Exchange, Workflows, SQL Server, Email Updates, Developer Console, Approval process, Bulk, Web Services, SOAP API, REST, Data Loader.

Confidential

Salesforce.com Developer

Responsibilities:

• Ensured the quality and accuracy of customer information and activities. Regularly performance data de-duping and clean-up procedures.
• Logged and tracked down system problems and found resolutions.
• Created weekly reports and Dashboards.
• Coached others of how to use Salesforce.
• Involved in business requirement gathering, analyzing the requirement, documenting the requirements.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual force Pages for this application.
• Developed workflows and approval processes for various policy managements, configure role based Authorization on Object level/Field level, apex triggers, s-controls, created rule based automated workflows, template based on visual force for clients and customers
• Integrated Application (OE modules) with Salesforce.com using SOAP Client.
• Development and integration for policy Report Customization.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and Triggers.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, CRM, Custom Objects, Custom Tabs, Email Services, Security Controls, Visual Force, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator /Developer

Responsibilities:

• Skilled the roles of Salesforce.com Administrator in the organization.
• Employed Data Loader to read, extract, and load data from CSV files.
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Managed Auto response rules if customers approached Confidential the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Good Experience on Selenium IDE and creating Scripts in selenium
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.

Environment: Eclipse IDE, Force.com Sandbox, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Security Controls.