SUMMARY

• Around 7 years of IT experience in Salesforce.com with Sales, Service, Marketing, Community clouds and Force.com platform as developer, and administrator and on web application development.
• In depth understanding of all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com.
• Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile Methodology.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Worked on Salesforce Marketing cloud Connector V5.
• Experienced in working with Web Services for handling requests and API (REST and SOAP).
• Experience in developing Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers).
• Experience in developing Visualforce Pages, Visualforce Custom Components, Custom Controllers, and Controller Extensions.
• Creating a custom chatter interface allowing internal users to communicate with external community users.
• Experience in building new Applications with the Lightning App Builder and Lightning components using Salesforce Lightning framework.
• Created multiple Lightning Components, added CSS to make the lightning component look and feel better.
• Strong experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked on data integration from a variety of databases into Salesforce.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies
• Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked on coordinating Data extensions and integrated Sales cloud with Marketing cloud using Marketing cloud Connect.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experience in administering pages and managing site permissions for different users.
• Good knowledge on creating user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments.
• Very good understanding of Salesforce Governor Limits and ability to respect those.
• Good Knowledge of web technologies like HTML, XML, XSLT, CSS, JavaScript, Bootstrap, WordPress.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

Operating Systems: Windows Server 2012 R2, Windows 7, 10.

Salesforce.com Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, salesforce Marketing cloud, Apex Triggers, Apex Web Services, Visualforce Pages/Components, Analytic Snapshots, Case Management Automation, AJAX, Workflow & Approvals, Data Loader, Lightning, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in.

Salesforce.com Tools: Force.com Eclipse IDE Plug-in, Data loader, Force.com Platform (Sandbox, and Production).

Microsoft Technologies: SharePoint 2013, Office 365

Programming language: C, C++, Java, JavaScript, Apex, Visual force.

Web Technologies: HTML, CSS, Bootstrap.

Data Bases: SQL Server 2008/12.

PROFESSIONAL EXPERIENCE

Confidential, Columbia - MD

Salesforce.com Admin/ Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created test cases during two-week sprints using agile methodology.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Configured and customized Salesforce.com using standard setup tasks as well as Apex coding, Apex Triggers and Visualforce pages development and customizations.
• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Involved in developing salesforce Lightening Apps, Custom Components, Controllers, Events and creating Lightening Pages in Lightning Community Builder.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Uploaded about close to a million records using the Data Loader and experienced in cleansing and De-duplicating bulk loads.
• Performed IDE and Change Set Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com platform, Custom Objects, Custom Tabs, Lightning components, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, SOAP, REST, Validation Rules, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com IDE, Windows XP.

Confidential, MD

Salesforce admin/ Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Handled permission levels for different departs within the organization.
• Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
• Integrated Sales cloud with Marketing cloud using Marketing cloud Connect.
• Managed &created Users/Groups with Active Directory & managed their permission levels.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Creating community templates to build self-service communities that give customers the same visual and functional experience on tablets, mobile devices, or desktops.
• Worked on marketing Cloud Data Extension for as a data repository.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Worked on coding mobile responsive emails, landing pages and digital ads from scratch, and stay up-to-date with emerging email marketing best practices.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Research new and innovative technology and techniques to improve the automation of marketing process.
• Provide support setup, training and execution of marketing process.
• Support the Email Marketing Manager in the development of new business requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.
• Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Developed Web Pages using - JavaScript/JQuery, HTML and CSS.
• Involved in Preparing the Business Required Specifications Documents, prepared Power Pint Presentations and demonstrated to the Business Users.
• Developed Event Handlers for list items events (Item Updating/Item Added/Item deleting).
• Experience in creating CRs and automated deployment to test, staging and production server.
• Involved in Unit testing, integration testing & Bug fixing.

Environment: Saleforce.com platform, Salesforce marketing cloud, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, WSDL, Sandbox, data loader.

Confidential, VA

Sales force administrator/developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM.
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, Apex Classes and Apex Triggers.
• Automated business logics in the organization using validation rules, workflow rules and apex triggers.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and experience in writing unit test cases.

Environment: Saleforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes

Confidential

Salesforce administrator

Responsibilities:

• Implementation support services at various SDLC stages like custom development and production support.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in theorganization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of theSalesforceapplication.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Deactivated users to release licenses when required and assigned new users to those roles.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic custom objects, workflow, campaign management, Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Saleforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types.

Confidential

Jnr Web Developer

Responsibilities:

• Created Top Level sites and site collections. Maintained a unique look and feel across the portal by using Master Pages, CSS and HTML.
• Additionally, designed and manipulated these pages using SharePoint Designer 2010.
• Involved in designing, developing and testing the application for the entire site using Asp.Net, HTML and SQL Server as database.
• Experience in designing and developing custom Workflows using Visual Studio.
• Proficient in using SharePoint Designer to develop custom Master Pages and Page Layouts as well as maintained Branding of SharePoint Sites.
• Experience in designing and implementing various custom SharePoint WebParts, Event Handlers, Site.
• Designed and developed User Interaction screens using HTML5, CSS3, JavaScript, and Bootstrap.
• Build web parts in SharePoint using content editor web part and HTML templates.
• Populated the data in HTML Grid by passing JSON object using jQuery Ajax.
• Worked on google map API for integrate map in web page.
• Implemented Graphical User Interface (GUI) for web forms.
• Used Cascading Style Sheets (CSS) inline, internal and external for adding style toweb forms.
• Used JavaScript and JQuery (JavaScript library) to perform validations and write some event controls.
• Customized SharePoint Master Pages using CSS and HTML.

Environment: HTML, CSS, JavaScript, JQuery, Visual Studio, NotePad ++, SQL Server Management Studio, SharePoint 2010.