SUMMARY

• Over 8+ years of experience in all phase Years on Salesforce.com CRM project implementations/ administration / testing.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce AppExchange and JAVA and C#.
• Hands on experience in implementing security and sharing rules and Apex Language.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Good work experience in designing various Webpages in Visualforce.
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Monitor functional and integration test execution on Sales force CRM.
• Experience working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Exceptional proficiency in Apex Classes, Visualforce, Lightning components, Migration Tool and other programs in Salesforce developer toolkit.
• Strong knowledge in developing Lightning Components (Aura attributes) by creating events in controller and styling the container page and then lightning components to lightning pages.
• Extensive Knowledge in Design and Development of Applications and Integrating with AppExchange Products and External Applications.
• Hands on experience in using ETL tools for handling large data volumes.
• Creating lightning components and working with client and server side controllers.
• Execution knowledge of Custom Formula Fields, Picklist, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications per application requirements.
• Exploring App exchange applications and integrating them with Salesforce.
• Proficiency in all Salesforce Administrative tasks, configuration including Roles profiles, page layouts.
• Working knowledge in generating various kinds of Reports, Dashboards, customized reports and analysing the data in Salesforce.
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Hands On experience on all configurations items in SFDC.
• Experience in Working on AppExchange App’s like docu Sign, clicktools and CPQ
• Experience in working with service cloud and Sales cloud.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Hands on experience in developing SOAP and REST Apex web services and calling out third party web services from Salesforce.
• Experience in parsing the JSON and XML response and creating corresponding records in salesforce
• Experience in working with Databases like Oracle 9i, 10g SQL Server and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.

TECHNICAL SKILLS

CRM: Salesforce.com

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Web Services Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Data Migration, Web Service Integration, S-controls, Sandbox Testing

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, Backbone.JS

Databases & DB Utilities: Oracle 10g, Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS, AIX

Programming Languages: JAVA, J2EE, C, C++, PL/SQL, Unix Shell Scripting

PROFESSIONAL EXPERIENCE

Confidential, San Bruno, CA

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked as Enhancement developer and team member, performing the roles of salesforce.com developer and Administrator and Performed high level design of Various Applications.
• Played multiple roles as Business Analyst in guiding junior developers, as a lead developer for developing several pages and as a learner initially when new features were launched.
• Worked on all configuration tasks ranging from standard object, custom objects, workflows, validation rules and built several Sales reports and Dashboards.
• Followed best coding principles and always written the code within the Salesforce governor limits.
• As a part of providing effective solutions, removed several static values and developed the Idea of using Custom settings and custom Metadata.
• Used to Work on Service cloud and Sales cloud and partly on marketing cloud.
• Developed various Custom Objects, Tabs, Applications, Components, VisualForce Pages and Controllers and worked on browser side scripting languages Javascript and jquery.
• Detailed debugging of the Issue and come up with instant or alternate solution.
• Worked on AppExchange applications like PBK, Docusign, Ajax Toolkit & Dell Boomi
• Worked on Assignment rules to transfer the cases to appropriate queues.
• Developed custom Apex REST services for internal applications to consume data from Salesforce.
• Created out of box case comments Visualforce page to include templates on page and won several appreciations regarding the ease of usage and thoughtful approach of customization.
• Designed, developed and deployed Apex Triggers, Apex Classes, lightning components, SOQL & SOSL, Standard Controller & Extension classes to support Visualforce pages development.
• Deployed Code in Production Environments from Sandboxes Using Change sets and ANT.
• Involved in Migration of Desk to Salesforce and several others Applications to Salesforce.
• Worked in Agile project methodology with four-week sprint and delivered the accepted functionality in each sprint.
• Used GIT version control system for delivering and maintenance of project.
• Used functionality of Restful Services in Workbench.
• Created Connected Apps and used OAuth Authentication for integration.
• Executing the Apex Unit Tests, fix the failures and deploy the code.
• Ownership in the analysis and fixing of bugs.

Environment: Saleforce.com Platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, CSS, JQUERY, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Santa Clara, CA

Salesforce Developer/Admin

Responsibilities:

• Worked as Enhancement developer and team member, performing the roles of Salesforce developer and Administrator.
• Developed various Custom Objects, Tabs, Applications, Components, VisualForce Pages and Controllers.
• Met with customer operations managers to identify issues and areas of potential improvement.
• As a part of day to day job, created several fields, objects and did all configuration part.
• Explained system integration topology and related transactions.
• Worked on the re-design and re-creation of customized system based on the requirements.
• Developed complex Visualforce pages and controllers based on user requirements and ease of usage.
• Worked on improving the performance of pages to show thousands of records.
• Designed, developed and deployed Apex Triggers, Apex Classes, and Standard Controller & Extension classes to support Visualforce pages development.
• Used AngularJS for building of pages.
• Implemented picklists, dependent pick lists, lookups, junction objects, master detail relationships.
• Implemented salesforce.com features and functions to suit the needs of application.
• Performed Data Migration and Data Cleansing activities.
• Designed various types of email templates and Visualforce templates
• Worked in Agile project methodology with four-week sprint and delivered the accepted functionality in each sprint.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home-grown applications by using the home-grown web services.
• Used GIT, SVN version control system for delivering and maintenance of project.
• Worked with salesforce.com objects Accounts, Contacts, Case, Opportunities, Reports, and Dashboards.
• Implemented SSO using SAML Authentication.
• Execute the Apex Unit Tests, fix the failures and deploy the code.
• Ownership in the analysis and fixing of bugs.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, AngularJS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Santa Clara, CA

Salesforce Adminstrator

Responsibilities:

• Worked as Salesforce Administrator to create users/ profiles / roles to Inside Sales/Outside Sales representatives.
• Provided Sales Cloud / Tools presentations to various stakeholders, gathered inputs and made appropriate enhancements/modifications.
• Monitored/ Fixed tickets on the ticket meister pertaining to salesforce production instances.
• Worked with Business Analsyts / Salesforce architects to understand use cases/ customizations.
• Implemented Workflows / Formulas / Process builder customizations on a regular basis.

Confidential, Santa Clara, CA

Salesforce QA

Responsibilities:

• Worked on performing customizations / adding fields / loading data from Oracle CPQ.
• Maintained requirement/ architectural specifications and responsible for Salesforce testing.
• Created test plans and test cases in QTP. Provided 100% Manual Coverage for all Salesforce Org features.
• Files bugs, stories for Salesforce developers and verified code fixes.