SUMMARY

• Over 8 years of professional IT experience with over 6 years in SalesForce.com CRM Platform both as Administrator and Developer.
• Salesforce certified profession for Administrator 201, Platform Developer 1 completed.
• Extensive experience in developing Apex Classes, Triggers, Visualforce pages, Workflows, Integration, Force.com API.
• Experienced in Lightning Experience which includes Lightning Component Framework.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Processes.
• Worked extensively on various SalesForce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards, etc.
• Hands on experience in using SOQL, SOSL, visual force, Apex, Force.com Web services API.
• Experience working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments.
• Sound knowledge on Salesforce setup menu, Configuration, Custom Application Development and administration, Data Migration and Deployment of applications to Force.com platform.
• Designed junction objects and implemented various advanced fields like Pick list, Master-Detail relationships, Lookup relationships, Custom Formula Fields, Field Dependencies, Validation Rules, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Experience in testing and implementing SalesForce.com Sales, Service and Marketing cloud (Exact Target) projects.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce.com: Force.com Web Services API, S-controls, Apex Classes, Apex Trigger, Visual Force Pages, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Ajax Toolkit for S-control, SF Explorer, Chatter, Sales & Service cloud, Data Migration, AppExchange, Salesforce1.

Customizations: Custom Objects, Page Layouts, Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae.

Languages: Java, PL/SQL, C, C++.

Web Technologies: HTML, XML, CSS, PHP, JavaScript, JSP.

Data Migration Tools: Apex Data Loader, Cast Iron, ETL Tools.

Deployment Tools: Force.com IDE, Work Bench, Jenkins.

Other Tools: Microsoft Office, UML Tools, Tableau, Eclipse.

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Admin/Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Designed and developed visual force pages for various functional needs.
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created different Workflow Rules and Approvals for various commission processes dependent on record types.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Custom Components and JQuery (For color coding) to make the commission Visualforce pages more readable and flexible to edit in future.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used the Sandbox for testing and migrated the code to the Production instance after testing using Change sets and Eclipse.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Created Custom Dashboards for Manager’s home page and gave access to authorized people.
• Performed troubleshooting of user accounts using Login Access and provided support.

Confidential, NY

Salesforce Admin/Developer

Responsibilities:

• Discussed and analyzed the requirements with the business team and converted them into detailed technical specifications.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Upsert, Delete and Export using Apex Data Loader.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extensively involved in Unit Testing using Test Methods of Force.Com utilities.

Confidential, NJ

Salesforce Admin/Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering to Deployment and maintenance.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Implemented Agile Methodologies (SCRUM) that includes daily scrum with team
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among them.
• Created Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules per the application requirements.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Wrote several SOQL & SOSL queries in Apex with consideration to Governor Limits for data manipulation needs of the application.
• Developed and Customized Reports and Dashboards to track usage for productivity and performance of business centers and their sales teams.

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator/Developer in the organization.
• Involved in project to understand the business needs and objectives of the system.
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system.
• Utilizing daily scrum meeting and bi-weekly sprints to achieve software life cycle goals.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Interacted with ETL developers to migrate the data from Informatica environment using Data Loader from CSV files to SFDC under guidance and supervision.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Fields, Custom Reports, Field help, Custom Formula fields, and Field History Tracking.
• Created different workflow rules, approval processes and validation rules.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.
• Integrated the Web Services for extracting the data from external systems.