SUMMARY

• Certified Salesforce Developer/ Administrator, 5+ years of experience in analysis, design, development, testing, delivery and production support of application software.
• 6 years of experience in Salesforce.com CRM Platform including Lightning, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud and 2 years of experience with Business Analyst.
• Experience in administration, configuration, Implementation, and Support ofSalesforceCRM, andSalesforceSFA applications based on Apex Language and leveraging Force.com Platform.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Extensive experience in User Management (Permissions and access settings etc), Creating Roles, Profiles, Email Services, Custom Page Layouts, Custom Fields, Workflow Alerts, Actions, and Approval Processes.
• Experienced in managing the data, Forecasting, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Knowledge on creating Partner accounts, Partner Portals, Single Sign on (SSO) settings.
• Designed and Implemented Junction objects, Pick list, Custom Formula Fields, Field Dependencies, Work Flows and Approval Processes for automated alerts, Field updates and Email generation as per Business needs.
• Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Experienced in setting up Apttus Approval Processes.
• Experienced on different Sales domain like CPQ Configure - Price- Quote, Contract Management, Revenue Management and Billing.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Proficiency in SFDC administrative tasks like managing multiple user setup, Profiles and Roles, Customization of Objects, Fields, Record types, Email Services, Work flow alerts, Permission Sets, Organization wide defaults, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks and Assignment rules.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, SOQL, SOSL, JSON, Chatter APIs.
• Experience usingSalesforceLightning UI. Created reports, tabs, objects and dashboards inSalesforce lightning.
• Experience with deriving Entity-Relationship diagrams from business requirements and implementing them to Salesforce Custom objects, Junction objects, Master-Detail relationships and Lookup relationships.
• Worked extensively on varioussalesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Strong hands-on experience in using SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Proficient inData Migrationfrom Traditional Applications like Excel, ACT, MS outlook toSalesforceusing Import Wizard and Data Loader Utility.
• Experience in using Developer Console and Debug logs for debugging Apex methods.
• Experience in using Force.com IDE change sets and ANT based migration tools for deployment.
• Experience in using declarative features like Validation rules, Workflows, Approval process, Dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts, Lightning frame wok and Lightning components.

Customization: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Ant Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Snapshot.

Version Controlling tool: Tortoise SVN, Beanstalk, Stash Git

Programming Languages: JAVA, C, C++, APEX, SQL, and PL/SQL

Java/J2EE/Web Technologies: Java Script, JQuery, J2EE, HTML, XML, DHTML, AJAX, WSDL and Web service.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2.

Development Tools: Eclipse IDE, Force.com GUI, Apex Data Loader.

Platforms: Windows (NT, 2000, XP, 2003, VISTA, 7).

Tools: MS Visual source safe, HTML Dream weaver, Microsoft Project 2000 and MS Visio, Visual paradigm.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Salesforce Consultant

Responsibilities:

• Performed the role of SFDC Developer and Administrator.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Created and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on varioussalesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on Point and Click development and worked on SFDC implementation related to Sales Cloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used Lightning Design System to develop community landing page with Lightning look and feel.
• Worked withSalesforcePremier Support to understand Lightning limitation and workarounds.
• Researched on the difference between Classic and Lightning and offered complex solutions for various scenarios.
• Worked on creation of users, groups, projects, workbooks and the appropriate permission sets for Tableau server logons and security checks.
• Designed and developed Renewal Pricing, Asset based ordering, Promotional Discounts by using Apttus advanced pricing methodologies
• Leveraged Aura Framework, by creating Aura Attributes and Aura Handlers for Events to establish a communication path between Lightningcomponents.
• Worked on ending component framework and also worked on lightening app builder.
• Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce and Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Worked on Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Informatica on Demand and Cast Iron.
• Involved in template generation (Proposal) using Apttus X-Author.
• Implemented Angular JS UI framework on websites which are likely to change a lot over the life cycle.
• Designed, developed and deployed Apex Classes, Triggers and packages for various functional needs in the application.
• Designed the Custom Visualforce pages for Lead conversion and merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated with external system using Webservices Callouts for cleansing the Address and save the data in the pages ofsalesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Provided support ongoingsalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform,SalesforceLightning, Tableau, Apex, CRM, Visual Force Pages, CPQ, Apttus, Zuora, WebLogic, Data Loader, Workflow & Approvals, Reports, Custom Objects, iOS, AngularJs, Android, Custom Tabs, Email Services, Security Controls, Sandbox data loading, App Exchange, HTML

Confidential, Columbus, Ohio.

Salesforce Developer

Responsibilities:

• Involved in merging of different Line of business Salesforce organization to Main Line of business of sudden link Salesforce organization and performed Data migration using Data Loader on Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Quote Line Items, Related Custom Objects, Attachments, Price books, Products.
• Interacted with different business stakeholders and Sales Representatives of sudden link communications in order to gather requirements and worked together with Representatives to reach the goal of exactly what business required.
• Worked on Integration project of Salesforce with At Task using the REST API callouts.
• Used AJAX tool kit to pull the data from Salesforce database into client level scripting to provide valid validations as requested by business.
• Worked on various Apex Controller classes, Wrapper Classes and Apex triggers for various functional needs in the application by understanding the use cases.
• Used SOQL and SOSL in Apex Controller classes and Triggers by taking Governor Limits into consideration and also when performing different CRUD operations on the Standard or Custom Objects.
• Implemented Bulk upload functionality for inserting Accounts, Contacts, Opportunities, Cases, Custom Objects data into Salesforce in single load at a time (Limit of 100 records) by reading data from a .csv file using a visual force page and Apex DML to insert the record into Database at the backend controller.
• Created many Custom Objects, and provided many Lookup relationships, Master Detail relationships, and Many to Many relationships by creating a junction objects in between.
• Worked on User’s, Profiles, Roles, Permission sets, Groups and Queue’s, in Manage Users Section Under Administer Setup section.
• Implemented several Validation Rules, Workflows, Filed Updates, and Email Alerts using HTML Email Templates to meet the requirement.
• Time dependent Workflows and scheduled Apex class has been implemented based on the time-based execution and by meeting certain Rule Criteria’s and writing Formulas.
• Created lot of Page Layouts and Record Types and related them based on Record Types by providing access to the respective profiles.
• Used JavaScript and CSS and HTML 5 in Visual force pages development in order to provide proper validations on fields, event action in the page, design of fields and layout of the page.
• Generated all kinds of Reports and Dashboards provided by Salesforce as required by business.
• Experienced in deploying the Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts, Record types using outbound change sets in Sandbox to Inbound change sets in Production.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plug-in in Eclipse Juno IDE, Developer console, Apex Data Loader 30.0, Jitterbit Data Loader, HTML, Java script, CSS, Workflows, Reports and Dashboards, Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, Custom Objects and fields, Custom Tabs, Restful Web Services, Report Types, workbench developer force.com, Schema Builder, AJAX Toolkit, Microsoft Excel 2010.

Confidential, Washington DC

Salesforce Developer/Administrator

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.Created user Roles and Profiles, security controls and sharing settings.
• Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.
• Performed the roles of Salesforce.com Admin and Developer in the organization.
• As a part of the marketing cloud implementation worked with email studio and Social Studio.
• Marketing cloud implementation, automation of lead process.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Developed several Visualforce pages to support data collection from practices.
• Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Experience supporting Service Cloud features like Cases, Entitlements, creating Escalation rules for different customer support group.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the accuracy of the data.
• Worked on Apex classes, controllers, controller extensions.
• Implemented marketing cloud integration with service cloud to manage cases.
• Implement Service Cloud to handle internal & external support.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked closely with the offshore team.

Environment: Agile,Salesforce.com platform, Service Cloud, Marketing Cloud, Apex Language, Chatter, Visual Force Pages, Data Loader, Custom Settings, Email Services, Web Services API, Workflow & Approvals, Custom Objects, Sandbox data loading, Apex data loader, Microsoft Excel, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as Enhancement Team Member and Performed the Roles ofSalesforce.Com Developer/Admin in The Organization.
• Implemented Apex Classes, Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Involved in the enhancement of file Intake process which includes several batch processes to parse files, create discrepancies, and create cases and the timely cleanup of database.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Creating workflow rules and defining related tasks, time triggered tasks, email alerts, business logic.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules and workflows for automating business logic.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Manage page layouts, fields, and system interface/capabilities.
• Created Sharing Settings on different objects to reflect the business logic.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, SOQL, SOSL, Apex Triggers, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, Email Services, Security Controls, HTML, Java Script.

Confidential

Business Analyst

Responsibilities:

• Worked on Siebel CRM tool to collect, store and analyze the data.
• Created opportunities for the potential leads.
• Used Siebel to handle the customer email queries (tickets).
• Led the organization and administration of project review meetings, documenting project status and • milestones for team members.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet end state requirements.
• Assessed businessworkflow processes, working with business users and IT to develop system solutions and implementing solutions.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with product managers, marketing managers and other stakeholders.
• Involved in in-depth research to gather requirements to improve online shopping experience.
• Prepared businessRequirements Document and Functional Requirements Document.
• Developed Use Cases and Use Case Scenarios and visualized those using UML Diagrams in MS Visio.
• Developed a traceability matrix to keep track of the requirements, use cases and test cases.
• Collaborated with the test team in reviewing and validating test plans and test cases, ensuring the final application catered to the client requirements.
• Resolved the reported bugs with developers and clarified ambiguities.
• Created end user training manuals and organized training sessions for business stakeholders.

Environment: Siebel, Visio, Visual Basic, MS Excel, MS Access, MS SQL.