SUMMARY

• Senior ITAM/ITSM Professional with over 12 years of IT technical, development, Implementation and maintenance.
• Proven track record of delivering and maintaining solutions tied to business growth, organizational and process development, and systems optimization.
• Skilled problem solver and trouble - shooter, comfortable executing systems, projects and teams in multiple IT fields.
• 6+ years of experience in Service-Now platform as Developer, Implementation and administrator.
• Very strong Functional and implementation experience of ITIL Process Configurations like Hardware Asset Management, Software Asset Management (SAM), Configuration Management (CMDB), Discovery, Service Catalog, Reporting and Performance Analytics in ServiceNow.
• Proficient in Development, Implementation and maintenance of Business Rules, Script Includes, Client Scripts and UI Policies, UI Actions, UI Macros and Data Policies in ServiceNow.
• Proficient in developing workflows and in customizing the applications in ServiceNow using Java script, XML, HTML, JSON and AJAX.
• Built actionable KPI Dashboards in Change Management, Major Incident and CMDB Applications using the Performance Analytics Widgets, Indicators and Breakdowns.
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
• Strong skill set in the Service Now suite development including SOAP/REST integration, Web Services, Discovery, Workflow, and Discovery.
• Maintain Single Sign-On integration and experience in configuring Access Control Lists (ACLs).
• Experience in migrating between various environments in Service Now using Update Sets, Import Sets.
• Expertise in CMDB bulk data loads, data reconciliation with the help of Import sets and transform maps.
• Coordinating the instance upgrade activities and migration activities using Update Sets.
• Strong knowledge in all phases of Software Development Life Cycle (SDLC) for enterprise applications.
• Functional knowledge and implementation experience of ITSM / ITAM frameworks and demonstrated project and management skills.
• Well versed with designing Use-cases, Class diagrams and Sequence diagrams in UML using Visio.
• Experience in Service Management and Service Delivery Process.
• Capable of learning quickly and delivering solutions as an individual and as part of a team. Self-motivated team player with excellent interpersonal and communication skills.
• Adaptive to team environment and has the capability of completing tasks independently.
• Willing to relocate to any location in USA.

TECHNICAL SKILLS

Languages: JavaScript, SQL, HTML, XML

IT SM/AM Tools: Service Now (Kingston, London, Madrid), HP Service Manager, HP Asset Manager.

Database: Oracle 10g, Oracle 12c, SQL Server 2005, My SQL

Web Technologies: HTML5, XML, CSS5

App / Web Servers: WebLogic, WebSphere, Tomcat

Environment: Windows, LINUX, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Collierville, TN

Senior ServiceNow Consultant

Responsibilities:

• Built forms from scratch along with advance customizations at the level of UI Macros/UI page as per the complex requirements.
• Implementation, Customization and Maintenance of Service Catalog, CMDB and Asset modules in ServiceNow.
• Created Business Rules using server-side scripting (Glide Record, Glide Element and Glide System).
• Worked on integrating ServiceNow with other discovery tools like Tanium, SCCM, Atlas and other third-party applications using Web Services and JDBC connections.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans as per Business Requirements.
• Worked on DISCOVERY and set up mid servers and check for the connectivity, expertise in troubleshooting Discovery tool.
• Built actionable KPI Dashboards in Change Management, Major Incident and CMDB Applications using the Performance Analytics Widgets, Indicators and Breakdowns
• Involved in deployments of code between different environments using update sets.
• Worked on CMDB Module and Integrated with many In-House applications like Nexus, Platinum Exchange (Px), Cloud-Ops, Atlas and Grunt Applications to collect the CI information from various other sources.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS and HTML.
• Configured multiple forms for Asset module using Configuration Management Database.
• Customization of form, creating views and sections to meet business needs.
• Created custom related lists according to business requirement.
• Involved in executing the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps. Loaded Assets and Configuration Items, created relationships between CIs and Assets.
• Creating database views to extract the reports on variables which are being used by catalog items.
• Developed Catalog client scripts and UI policies to make client-side changes.
• Creating the UI pages to use them in catalog items, implemented using UI scripts.
• Experience in configuring email notifications in ServiceNow.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.

ENVIRONMENT: & TOOLS: ServiceNow (Kingston, London, Madrid) JavaScript, XML, HTML5, CSS, jQuery, Discovery and Jelly Scripting.

Confidential, Bloomington, IL

Senior Professional Programmer - Service Now

Responsibilities:

• Client facing and Responsible for requirement analysis, functional and technical specification design specific to HPAM and Service Now.
• Created functional and technical specifications documents for various ServiceNow modules.
• Built forms from scratch along with advances customizations at the level of UI Macros/UI page as per the complex requirements.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Created Business Rules using server-side scripting (Glide Record, Glide Element and Glide System).
• Integrated Service Now with LDAP for authentication and authorization.
• Good knowledge on Single Sign on and event-based integrations.
• Worked on integrations with third party application using Web Services, JDBC connections.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Developed Service catalog - catalog items, designing workflows and execution plans.
• Worked on DISCOVERY and set up mid servers and check for the connectivity, expertise in troubleshooting Discovery tool.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. Worked on Fuji to Geneva upgradation issues.
• Involved in migrating code between different environments using update sets.
• Worked on CMDB from the scratch.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML.
• Configured multiple forms for Asset module using Configuration Management Database.
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.
• Resolving typical user's access and roles issues by checking active directory and users table.
• Customization of form, creating views and sections to meet business needs.
• Created custom related lists according to business requirement.
• Involved in executing the daily and weekly jobs to push the data into the application using Import Sets and
• Transform Maps. Loaded Assets and Configuration Items, created relationships between CIs and Assets.
• Pulling reports and scheduling the reports as per the client requirement.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Created Incidents, Problems and Service Requests for supported applications.
• Developed Catalog client scripts and UI policies to make client-side changes.
• Creating the UI pages to use them in catalog items, implemented using UI scripts.
• Experience in configuring email notifications in ServiceNow.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Re-designed workflows using workflow editor, reconciled complicated workflows to simpler form.

ENVIRONMENT: & TOOLS: ServiceNow (Geneva, Istanbul, Jakarta) JavaScript, XML, HTML5, jQuery, DISCOVERY, HP Asset Manager 9.31/9.45, HP Connect-IT, HP Service Manager, PL/SQL, SQL Developer.

Confidential, Raleigh, NC

Oracle Apps Technical Consultant

Responsibilities:

• Created a custom form using TEMPLATE.fmb and CUSTOM.pll to add functionality for e-Business Centre form according to business requirements.
• Designed and developed API's to load rental contracts in to Oracle using Install Base and Custom Contract API's.
• Developed a PL/SQL procedure for tier-piece update for customers.
• Interacting clients/users/Super users for issues resolving, and new requirements.
• Handling Requirement compliance and Functional flow for Proposals.
• Implemented the setup of the planned process flows helpful in winning engagements for CSC
• Worked on POC implementation of R12 for Financial modules

ENVIRONMENT: & TOOLS: Oracle EBS 11.5.10.2, HP UNIX, Oracle 9i, Dev 6i, TOAD

Confidential, Denver CO

Oracle Apps Techno-Functional Consultant

Responsibilities:

• Involved in solving major issues related to iExpense and AP Module.
• Used OA Personalization Framework to resolve open tickets which were pending for a long time.
• Registered new Printers and raises SR’s to UNIX users to install Printer Drivers on UNIX Server.
• Created one-off scripts to resolve critical issues in iExpense and AP Module.
• Involved in handling various issues related to APEXP workflow errors.
• Customized major reports like Supplier Payment History and Invoice History Report in AP.
• FTP files from one server to another server as the client is moving from Oracle to SAP.
• Documented all the solutions so that they are handy to the user primes.

ENVIRONMENT: & TOOLS: Oracle EBS 11.5.8, HP UNIX, Oracle 9i, TOAD, jDev 9i

Confidential

Oracle Apps Technical Consultant

Responsibilities:

• Analysis of the custom Forms, Packages, Reports, Shell and Perl Scripts.
• Developed and modified Reports, Forms, and PL/SQL Packages to meet Client Business requirements at Confidential .
• Downloaded files from Confidential US Instance using FNDLOAD commands and modified the migration (ldt) files to Confidential Environment and uploaded the same.
• Documented all the work using AIM Methodology. Created and updated MD070 Technical Specifications and Test Case documents for all the development work done.
• Registered Concurrent Programs, Forms, Form Functions, Menus and Reports in Oracle Applications using Application Object Library. Also created various Profile Options, DFF, Value Sets, Attachment Setups, Request Groups, and Request Sets.

ENVIRONMENT: & TOOLS: Oracle EBS 11.5.8, HP UNIX, Oracle 9i, Dev 6i, SQL *Loader, TOAD