SUMMARY

• Having 8+ years of IT experience including 5 years of salesforce full life cycle (SDLC) implementations experience as Salesforce Developer .
• Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC Unit testing and Batch Apex for complex data processing.
• Extensively worked in the area of Case management, Entitlement(sla), Escalation Rule, Autoresponce Rule, TAT Management functionality to help agents solve customer issues thus improving overall productivity.
• Extensively worked on customizing various SFDC standard objects like Leads,Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
• Experience across various SFDC implementations covering Sales cloud, Service cloud, Chatter and AppExchange applications.
• Experience in CRM business process like Forecasting, Territory management, Campaign Management, Lead Management, Account Management and Case Management.
• Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules,Users, Page layouts and email services.
• Having hands on experience in Lightning Interface,Aura Framework.
• Experience in Wave Analytics, created commercial Reports and Dashboards, Lens, Apps Dataset in SFDC Wave Analytics.
• Expert in Oracle Big Machines CPQ and Apttus CLM.
• Experience in SFDC development using Apex, Classes, Triggers, Batch Class, Schedule class, Test Methods, Visualforce page, Visualforce Components and Controllers Force.com IDE, SOQL, SOSL, WSDL, REST, SOAP
• Worked on Static Resource to upload content in Visualforce pages.
• Experience in working with Eclipse IDE with Force.com plug - in environment for writing business logic in Apex Programming Language and Visualforce.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL.Used REST full web services.
• Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Manage Salesforce.com sandbox and production environments.
• Experience in customization, configuration, Apex, Visual Force and integration tools like Apex Data Loader,Jitterbit,Dataloader.IO, workbench,, Informatica cloud converter.
• Experience in using change sets,Force.com IDE and ANT tool for deploying changes from instance to another.
• Worked on Apex development to create objects, triggers & AJAX toolkit, standard & custom controllers/extensions.
• Implement web services in application for different user’s data access using Force.com Web services API.
• Implement data security/visibility rules using sharing rules, and configure OWD.
• Worked with Model View Controller (MVC) design pattern and implemented in Salesforce customization using Apex controller classes and Visualforce pages.
• Experience in zPaper Mobile and zPaper Fax.
• Implemented Translation workbench and custom labels
• Configured Web-to Case and Email-to-Case Functionalities
• Experience in integrating Salesforce with ERP applications like SAP using Informatica on Demand
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, WebServices and third-party Packages

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Classes, Apex Controllers, Json,Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Wave Analytics, zPaper Solutions, DocuSign, Oracle Big Machines CPQ, Apttus CLM, SVN, Jenkins.

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000 , MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

Programming Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Salesforce Developer

Responsibilities:

• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of various customized applications.
• Working on Service Cloud development.
• Managing different Salesforce Instances and Releases and Involved in Data Migration and Deployment activities
• Developed customized functionality using visual force and apex classes
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Deployed the code over sandboxes using Change sets.
• Migrated data from Oracle database to Salesforce database using Data Loader and completed the configurations which was in Oracle Application to Salesforce platform.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created Lightning Component Tabs and Visualforce Tabs.
• Worked on Wave Analytics platform, created reports and dashboards with the help of Salesforce Wave analytics to track the opportunity pipeline/stages for Management and Business users visibility in mobile and desktop exploration.
• Performed Apttus CLM related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Driving requirements related meetings in order to capture the technical requirements for the CLM implementations.
• Created Visualforce pages that uses the lightning components.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Performed all development tasks including managing users, bulk data migrations, creating and maintaining 100+ custom objects and fields, page layout maintenance and support of multiple AppExchange applications.
• Worked with ANT Migration tool, bit bucket and JIRA to manage change management across salesforce org.
• Integrated Apex with External Services by making callouts that used SOAP and WSDL.
• Used Salesforce Automation for Territory Management and Opportunity Management.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Worked on standard Salesforce Chatter and also customizing it by including Custom Logics on chatter objects using triggers, Classes and Visualforce pages.
• Worked on Inbound Marketing Software platform HubSpot.
• Created published action to implement custom functionality using custom actions with Visualforce to expose in Salesforce 1 app.
• Worked on zPaper, to create new records form external sources and send fax.
• Installed and Uninstalled packages from AppExchange.
• Experience in migrating data from legacy systems to Salesforce.com using Apex Data Loader.
• Created Data Migration approach and prepared Mapping document before data migration.
• Implemented CRM fusion Dupe Blocker in various API integration and web-to-Lead to avoid bad data
• Implemented Salesforce.com platform and Force.com IDE in using Eclipse.

Environment: Salesforce.com, Salesforce 1 Mobile App, Salesforce Lightining, Apex, SOQL, SOSL, Visualforce components, Data Loader, Eclipse IDE, CSS, JavaScript, AJAX, AppExchange, Informatica, CPQ, CLM, SVN, SQL Server, WebServices, XML

Confidential, MO

Sr. Salesforce Developer

Responsibilities:

• Developed Data migration technical design documents from Siebel to Salesforce.
• Leaded entire Data Migration cycle for Phase 1 release.
• Developed command line Data Loader Batches to load data in Salesforce.
• Involved in data analysis and mapping in Salesforce platform.
• Worked with Biz to obtain requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Coordinated Data flow between various sub systems connected to Salesforce.
• Worked on highly customization of reports and Dashboards.
• Created customized report using visualforce page and apex class
• Integrated Salesforce.com with various legacy systems and in house applications using the Force.com SOAP and REST based web services API.
• Exposed Custom Web Services in Apex to support callouts from external systems through the API.
• Implemented Test Methods for the Apex Code and followed best practices to avoid governor limits and achieve better code coverage.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application..
• Designed different custom Dashboards for various user groups based on their business functionalities and deployed several reports for different user profiles in organization
• Helped users with Chatter teams/ Groups and follow application as well.
• Created workflow rules to automate Tasks, Email Alerts, Field updates, time-dependent actions and out bound messages API.
• Customized the Dashboards to track usage for productivity and performance of their sales teams
• Integrated Emails with Visualforce pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created Wrapper classes and Batch in Visualforce pages including SOQL, SOSL.
• Translated Email Templates, Visualforce pages, custom objects/fields, using custom labels and Translation workbench
• Integrated Informatica cloud connections to Salesforce with MS SQL Database developed and implemented scheduled jobs for both batch and salesforce integration scenarios
• Created unit test cases to avoid duplications and business logic errors.

Environment: Salesforce.com, Apex classes/ Triggers, controller classes, Visualforce pages, Sobjects, Reports and Dashboards, Data Loader, Email services, SOAP, Informatica, SQL, SOAP framework WSDL, XML and Test Methods

Confidential, Mt Laurel, NJ

Salesforce Developer

Responsibilities:

• Interacted with business team members to gather and document the requirements for Salesforce development and created Gap analysis document identifying the data, business process and workflows of the organizations with respect to Salesforce.com implementation.
• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Designed solutions utilizing several features on the Force.com platform including approval process, workflow, custom settings, Apex Classes/Triggers, flows, Sites, Web Services, Static Resources, Visualforce source page, Touch, Service cloud and Sales Cloud.
• Worked on GitHub, Jenkins for graphical user interface for synchronizing Organizations Data.
• Implemented Web-to-Lead and converted into Custom Client Object and maintained system interface diagrams and functional designs
• Used Data Loader, jitter bit and Informatica Cloud for Insert, Update and bulk import and export of data from Salesforce objects, used it to read, extract and load data from comma separated values (CSV) files
• Assisted the business stakeholders during UAT and also the QA team in through regression testing and analysis of the applications.
• Created various custom objects as per requirements.
• Implemented complex approval process to ensure proper authorization in the high-stakes environment of capital management
• Created Security settings for Roles and Profiles and managed Security Sharing Settings and OWD.
• Involved in Analysis, design, development and implementation of salesforce.com applications.
• Implemented Customer Portal.
• Worked on integration with Cases and Contracts.
• Worked with Biz to obtain requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Participated in CRP Test I & II.

Environment: Salesforce.com, Apex, Web services, SOQL, SOSL, FORCE.COM IDE, Import Wizard, Visualforce pages, Chatter, workflows and validation rules, Security controls, Time based Triggers, Triggers, Data Loader, AppExchange, Eclipse plug-in, Email services, Sandbox data loading SOAP, REST.

Confidential

Salesforce Developer

Responsibilities:

• Reviewed the Business requirements of the project and interaction with client and project team members including Gap Analysis.
• Worked on various Salesforce.com Standard objects like Accounts, opportunities, Contact, Leads, Events, Tasks, Cases, Reports and Dashboards
• Designed and Developed Custom Objects, Custom Tabs, Page Layouts, Entity-Relationship Data model, validation rules, workflow Rules, Email Alerts, Auto Response Rules.
• Created Formula fields, Cross Object formulas, Roll-up Summary fields and Dependent picklists
• Created Queues, Public Groups and Email Templates.
• Created various profiles, and configured the permissions based on the Organizational Hierarchy
• Created profiles, given permissions to role Hierarchies, OWD and permission sets.
• Deployed and developed custom business logic using the Apex classes, Triggers, Objects, Components, Visualforce Pages from Sandbox to Production Environments.
• Developed Visualforce Components like Page block, Command Buttons, Action Support, Action Function
• Worked with Lead management, Account Management, and Opportunity Management
• Worked on Third party CRM tools like Dupe Blocker.
• Integrated Web Services by generation the necessary stubs from the WSDL files for extracting the data from the applications by using Web Services
• Created Test Scenarios and Cases on Sandbox Environment, Created packages and moved to Production Environment.
• Communicated project status and escalate issues to management and provide feedback for important technical publications procedures, standards and methodologies.

Environment: Salesforce.com platform, Apex Language, Visualforce, Salesforce.com Data Loader, Dupe Blocker, AppExchange Windows XP

Confidential

Java Developer

Responsibilities:

• Creating Oracle objects like tables, types, packages, procedures and functions
• Preparation of Test Data and Test Cases for Unit Testing using Junit.
• Used Rational Clear Quest for tracking errors and bugs in the project source code.
• Designed and implemented Java Classes, Interfaces, Model design, and interface layer design with other team members.
• Developed JSP’s and Servlets to dynamically generate HTML and display the data to the client side. Extensively used JSP tag libraries.
• Involved in writing services to write core logic for business processes.
• Involved in writing database queries, stored procedures, functions etc.
• Used Java J2EE design patterns. Involved in client server side validations.
• Involved in writing JDBC code to get data base connectivity.
• Implemented server side validations and developed model classes.
• Involved in the Database structuring and Tables creation needed for the project.
• Instrumental in tuning the framework to meet the performance standards.
• Developed interaction framework for asset database interaction and developed save and conversion specific servlets for applet interaction.
• Designed and developed web-based software using STRUTS MVC Framework and Spring web flow.
• Used AJAX and Java Script to handle asynchronous requests, and CSS was used to keep uniformly in look of the application.
• EJBs in the application and developed Session beans for the business logic at the middle tier level.
• Created Test plan documents and testing using Junit Framework.
• Used JAXB parser for parsing valid .xml files as defined by XSD.
• Created and modified Stored Procedures, Functions and Triggers Complex SQL Commands for the application using PL/SQL.
• Monitored the error logs using Log4j and fixed the problems.
• Designed JDBC Connection for data retrieval and updating purpose, also developed connection pool to avoid waiting time for database connection.

Environment: Java, JDBC, JSP, Servlets, EJB, JavaScript/HTML, SQL Server, Win NT and WebLogic Server.

Confidential

Java/J2ee Developer

Responsibilities:

• Involved in Design and Development, coding and various PL/SQL validations.
• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0,Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the application.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle9i.
• Used CVS for version control of the product.
• Used JSP’s to create the front-end screens for the module.
• Used Struts frame work to develop the web Tier.
• Used Junit to do unit testing of different modules.
• Involved in validating and reviewing team member’s modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, Hibernate, JavaScript/HTML, SQL Server.