Vice President of Technology / Web Developer Resume

SUMMARY:

Accomplished and results - focused professional commanding 15 years of progressive and dynamic IT success, from systems design and development to network administration. Forward-thinking and strategic leader specializing in alignment of technology vision with business strategy. Solutions-driven technologist and entrepreneur possessing record of consistent driving revenues and overall growth, transforming underperforming operations, improving efficiencies, and optimizing operations. Lauded for executing design, development, and launch of innovative products and technologies. Confidently and effectively lead teams, cultivate business alliances, and ensure world-class customer service.
Process Improvement Strategic Planning Change Management Revenue Generation Budgeting
Consulting Quality Assurance Customer Relationship Management (CRM) Needs Assessment
HTML CSS VB.NET ASP.NET SQL Java AJAX Web Application Development Web Design Audits Agile Software Development IT Strategy Network Administration Project Management
IT Security Policy Development Regulatory Compliance Operations Management
Client Relations E - Commerce Adobe Photoshop Adobe Illustrator UI Design
Graphic Design & Development Infrastructure Management

PROFESSIONAL EXPERIENCE:

Confidential

Vice President of Technology / Web Developer

Responsibilities:

Improved client service levels, maximized capital expense ROI, and optimized control costs for call center operations via developing and implementing strategies.
Streamlined internal processes and drove productivity by establishing quality assurance, documentation, telecommunications, and helpdesk departments.
Maximized ongoing efficiencies through introducing process documentation guidelines.
Surpassed company security requirements, reaching stringent FDIC, PCI, and INFOSEC standards by implementing industry standard facility, network security, and intrusion prevention measures.
Initiated and managed client/server applications to latest .NET language platform.
Improved overall image and reliability of company service offerings.
Increased revenue growth 31.75% for Quiznos through utilizing technology department to integrate web-based data collection forms, adding outbound lead generation campaign, and implementing outbound seminar/webinar reminder call campaign.
Secured new opportunities, achieved revenue growth, and strengthened company’s overall service offerings by introducing company to cloud-based technologies.
Produced additional ongoing revenue by launching internally developed web-based RSVP and Scope of Appointment reservation platform utilized in Medicare industry (SeminarHost).

Confidential

IT Manager

Responsibilities:

Enabled company to secure 8-year inbound call support contract with FDIC by guiding IT through successful full FDIC audits.
Increased uptime to 99.9% by designing, developing, and establishing new server architecture for internal and external server-based needs.
Reduced order processing time 35.5% via leading design, development, testing, and implementation of ZeroWater.com.
Improved server performance and security measures through overseeing build-out of new data center.
Maximized daily IT operational efficiencies via developing 24x7 technology monitoring and notification systems for data centers, servers, and networking equipment.
Earned IT Excellence in 2007.

Confidential

Freelance Web Developer, Graphic Designer, & IT Consultant

Responsibilities:

Started up and sustained business for 4 years without capital investments.
Grew business to generate $175K+ annually.
Designed, developed, tested, and launched 40+ small to enterprise-level web-based solutions.
Increased revenue 24.5% through launching new product offering utilizing virtual tour technology, which encompassed full-facing e-commerce and web solution.