SUMMARY

• Around 8+ years of IT experience with over 6 years of experience as a Salesforce CRM Administrator, Developer and hands on experience in SFDC development using the Apex classes, Triggers, Batch processes, S - Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Implementation and Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Visualforce Pages, Components, Tabs, Custom Objects, S-Controls, Reports, and Dashboards.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies, Work Flow rules, Process Builders, Approval Processes for automated alerts, field updates, Assignment rules and Email-to-Case.
• Experience in creating Validation Rules, Approval Processes, Triggers, Security and Sharing Rules, Security Roles, Profiles, Object Level Security, Field Level Security, and Organization Wide Default Manual Sharing Rule.
• Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
• Implemented Entitlement Management, Call Center, Console, Live Agent and Omni-Channel and customized those according to project requirements.
• Integrated the web services using REST and SOAP by generating the necessary stubs from the WSDL files for extracting the data.
• Good knowledge on Communities, Campaigns and Site Management.
• Facilitated in the overall management of the project including mitigation, status reports and defining Milestones.
• Expertise in using Apex Data Loader and implemented Export - Import, Data Insert, Update Operations, Email-Case, Web-Case, Web-Lead, Tracking Field History, Setting Up the Logging History, Set Up the Audit Trail and Data Migration.
• Excellent experience in setting up and refreshing salesforce.com sandboxes.
• Worked in production environments to handle support cases and preparing sprint backlog.
• Good with querying Salesforce Database using SOQL, SOSL using Apex Schema Explorer.
• Knowledge in AppExchange applications for integrating with Third Party Applications, Agile methodology of daily stand-ups, story pointing, and sprint planning.
• We used Git, feature-branching, and Codeship.
• Implemented Continuous Integration (CI) using GIT and Jenkins.
• Experience in creating Business Requirements Documents (BRD), Functional Requirement Document (FRD), Project Plans, Use Cases, User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix, Test Plans and Various Software Life Cycle Development Project.
• Prepared Custom Objects, Reports and Dashboards in Lightning Experience.
• Worked on applications with tools like Lightning App Builder and has experience with Salesforce DX.
• Created multiple Lightning Components, added CSS and Design Parameters.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

TECHNICAL SKILLS

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex REST and SOAP Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML.

Administration: Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Languages: Apex, Ajax, C, C++, Java, JSP, XML, HTML, Java Script, Bootstrap, CSS

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Other Tools: Software as a Service (SaaS), File Manager, Data Migrator, Continuous Integration (CI), IBM Debug Tool, Informatica, Microsoft Visio, Workbench, Git-Hub, Jenkins, Codeship.

Operating Systems: Windows 7/8/10, MAC OS X.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

SFDC Admin/ DEVELOPER

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the Job to match the functional needs of the organization.
• Integrated the web services using REST and SOAP by generating the necessary stubs from the WSDL files for extracting the data.
• Prepared Custom Objects, Reports and Dashboards in Lightning Experience.
• Worked on applications with tools like Lightning App Builder.
• Developed Apex Classes, Controllers, Apex Triggers, Visualforce Pages and Components for various functional needs in the application.
• Worked on Validation rules, Process Builder, workflows and approval processes for objects like Account, Contacts, Cases, Opportunities, Products, Legal Agreements, and Assets management etc.
• Implemented Entitlement Management, Call Center, Console, Live Agent, Salesforce Connect and Omni-Channel and customized those according to project requirements.
• Worked on Milestones PM + object with the software team to provide the business with Estimates and Risk Analysis.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com tech support team on a regular basis and worked on the bugs.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved in designing, coding, debugging, and performance analysis as well as being involved with customer deployments, partner product integrations and competitive benchmarking.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used Agile methodology of daily standups, story pointing, and sprint planning.
• Working with product managers and business analysts to understand business needs and recommend technical approaches
• Revision control, continuous integration, and repository best practices. Used Git, feature-branching, and Codeship.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Developed and configured Reports, Dashboards and Report Folders for profiles based on requirement of organization.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Always wrote test methods with code coverage of 85-100% and used the sandbox for testing and migrated the code to the deployment instance after testing.
• Deployed and debugged Force.com application in Eclipse development environment using Force.com Eclipse IDE plug-in.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visualforce Pages.
• Developed interest plan template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, and Eclipse IDE Plug-in, Git-Hub, Feature branching, Jenkins, Code-ship, Sublime for coding, Hip-chat.

Confidential, Sacramento, CA

SFDC DEVELOPER

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Created Visualforce pages which identified a region to be updated to enforce partial page and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented multiple discounts and finance charge calculations on the Opportunity.
• Built the deployment planning document and did the production migration.
• Created a custom order object to the extensive order processing needs of the business.
• Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Wrote Apex Test classes to Unit Test Apex classes before moving to Production.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Created and maintained the documentation for Design, Migration and Integration.
• Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.
• Involved in deploying applications from Sandbox to Production.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Apex Language, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

Confidential

SFDC Admin/DEVELOPER

Responsibilities:

• Initial Phase I was responsible for gathering the requirement in order to design "Profit View" App.
• Created various Standard and Custom Objects, Custom Fields, Look up master detail relationships.
• Used Various Fields, Pick list, Number, Integer, Text Fields.
• Created various custom objects where we map to rollup summary field to its master objects.
• Designed few relationship between Custom and Standard Object master detail for Profit View Application.
• In order to automate various tasks, I defined many work flow rules by utilizing email action based on particular criteria.
• Involved in creating Security Model for permission set, role, object level and field level security required by Profit view.
• Controlled the Log in Access and IP Ranges for the entire Salesforce platform for application requirement.
• Worked on Chatter and Email integration features related to Sales cloud.
• Involved in creating various email template in order to send auto emails for web to case, web to lead and email to case.
• Responsible for various Triggers based on particular action and need to fire the triggers for various analysis for various financial products.
• Assigned various Apex Class, Apex Method, and Apex Triggers for various tag, various action Support using SOAP and API.
• Developed and designed various executives reports and related dashboard.
• Validated and confirmed data source on front end via force.com IDE through eclipse environment and develop many workflow rule using collection list, set and map.
• Created many Standard and Custom Objects like Account, Lead, Contact, Opportunities and Map to related field.
• Implemented Apex Data Loader for export-import external data migration for various external system using SOAP and API's.
• Created Apex classes to bulkify the codes using collection like list, set and map for Automated Routine Process.
• Collected and documented Business Requirement in Document (BRD), Functional Requirement Document (FRD), Use Cases, Activity Diagram and User Stories.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures and created a Business Requirement Document.
• Created UAT Test Plans, Test Cases, and Test Scripts, performed UAT Execution, Defect Management.

Environment: SFDC Tech, Sales Cloud, Service Cloud, Marketing Cloud, Sales Force Chatter, Force.Com IDE(Eclipse), Agile Scrum, Big Machine, Packaging And Migrations, SOQL, SOSL, Data Loader, Connect Offline, Apex Explorer, MSOffice, Visio, Apex, S- Control, RUP, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP, Windows XP.

Confidential

JAVA DEVELOPER

Responsibilities:

• Used JDK 1.3 for development.
• Used Web Logic 6.0 application server and created Data Source and connection pooling to get the connection and perform database operations within the Java code.
• Used Front Controller design pattern, Log4J components for logging and Clear Case as a version control.
• Gathering requirements from the business analysis team.
• Created HTML, CSS, and DHTML pages for front-end.
• Used JSP for developing the web pages with HTML and Servlet as a controller for web pages to develop the application on MVC design pattern.
• Worked with the DBA for SQL queries and implemented the same in Java code to perform the database operations.
• Java database Connectivity (JDBC 2.1) is used to perform operations with backend using DAO pattern.
• Performed Unit and integration testing on the local box and functional testing on the test server.
• Used Eclipse 2.0 as IDE to develop the Java code.
• Designed and Implemented JSP for better User Interface to get desired look and feel.
• Implemented JDBC for database manipulation.
• Involved in Integration testing, Bug fixing and Documentation.
• Written use cases for unit testing using Joint.

Environment: JDK1.3, Eclipse 2.0, HTML, CSS, DHTML, SQL, Angular JS, Oracle 8i, Web Logic 6.0, Windows XP, IBM Unix-AIX 5.x, MS Visual Source Safe Version control.