SUMMARY

• 6.5 years of overall IT experience in Analysis, Design, Development and Testing.
• 3 years of experience in salesforce involves on Configurations, Customizations, integration with external systems, deployment, salesforce classic design as Administrator and Developer.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by customers and recommended ways to improve their processes using Salesforce.com.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field - Level Dependencies, Approval Process, Workflow.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Knowledge in Visual Force Pages, Controllers, Triggers.
• Have exposure in Customer Portal and Self -Service Portal.
• Knowledge in SOAP API, Rest API and Bulk API integrating with external systems.
• Using Lightning Experience created Summary reports, Matrix reports, Charts and Dashboards.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters on requirements.
• Good Knowledge in implementing Design Patterns (Creational, Structural, Behavioral).
• Experience in data migration and integration using Data Loader Utility.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, controllers and extensions, Visual Force Page, SOQL, SOSL, SOAP API, REST API, Sales Cloud, Service Cloud, Administration.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse)

Languages: C#, VB, MS Sql Server database

.Net Technology: ADO.NET, .Net Framework (1.1/2.0)

ERP Solution: Sage ACCPAC, Sage Act10.0, Conrep

Operating System: Windows XP, Windows Vista, Windows 7, Windows 10

PROFESSIONAL EXPERIENCE

Confidential - New York City, NY

Salesforce Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing.
• Worked on various salesforce.com Standard objects, Custom Objects, Pages, Reports and Dashboards.
• Worked on validation rules, workflows, approval processes.
• Hands on experience on salesforce packages.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles.
• Created Permission sets to give access to the new users based on the roles and profiles.
• Managed the case team activities and been part of the production support.
• Worked on change requests and Enhancements as required.
• Created Custom Report types as required by the Sales, marketing and technical users.
• Developed and configured various Custom Reports and Report folders as per user criteria.
• Created Sharing rules, Validation rules and Approval process.
• Designed Custom formula fields, Work flow field updates, field dependencies and email generation as per the application requirements.
• Created Page layouts, Picklists and Record types as per the business requirements.
• Created user required queues and Groups as required by the project needs.
• Defined Master-Detail, Lookup and Junction objects to establish the relationship between the objects.
• Customized Page Layouts as per the custom objects depending upon user roles and groups.
• Implemented SFDC to google doc's integration.
• Experience in Metadata migration/Deployment in salesforce org.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Confidential - Kenilworth, NJ

Salesforce Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• To segregate the requirements in to Configuration or Development tasks.
• Designed and developed Workflow rules and Validation Rules.
• Implemented Approval Processes.
• Performed Unit Testing.
• Salesforce to Outlook Integration.
• Customized of invoice forms using Record Types.
• Customized the Invoice Receipt Layout and Invoice Payment Receipt Layout to be able to receive the information from Invoice and payments.

Confidential - New York City, NY

Salesforce Administrator

Responsibilities:

• Configuration and administration of Salesforce.com enterprise editions.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Created profiles and implemented object level, field level and record level security and managed role, visibility settings.
• Implemented Pick lists, Dependent Pick list, Lookup, Junction Objects, Master-Detail relationships, Validation rules and formula fields in Custom objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created various reports (summary reports, matrix reports, pie charts and dashboards) and report folder to assist managers to better utilize salesforce.
• Created various dashboard as per requirement of the user and business needs.

Confidential

Responsibilities:

• Mobile Sales Person is mainly designed for the Salespersons, Truck drivers to collect Sales Orders on the Move.
• Mobile Sales Person integrates with Sage Accpac ERP. From the existing enterprise accounting application
• Customer information and Item details with pricing will be transferred to the mobile handheld.
• Sales persons can take these handheld devices wherever they go.
• They can have the updated Customer and Item information on their hand.
• Sales persons can generate sales orders by selecting the customer and items.
• They can use the scanning facility instead of manual item entry.
• Also, they can print the orders using handy printers.
• Sales orders generated on the move can be uploaded to the main office using synchronization.

Environment: VB.NET, Windows Mobile 5.0, XML, ADO.NET, SQLCE 3.0, Sage ACCPAC.