SUMMARY

• Overall 8+ years of IT experience which includes 5+ years of experience in Salesforce.com CRM Platform both as Administrator and Developer.
• Certified Salesforce.com Developer (DEV 401) and Administrator (ADM 201) with proficiency in Salesforce CRM and Force.com platform.
• Excellent understanding of Force.com architecture and sound working knowledge on Object oriented programming and core java concepts.
• Strong experience on Force.com using Apex programming in Apex Classes, Batch classes, Triggers, Force.com API, Standard Controllers, Web services and Controller Extensions
• Proficient in Developing Visualforce pages (Reports, Analytical snapshots, and Dashboards) and visual flow.
• Expertise in building Lightning components for Record pages and Quick actions.
• Sound knowledge in designing custom pages using Lightning App Builder
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Expertise in Sales cloud, Service cloud, Partner portal and Customer portal.
• Developed highly responsive web pages and mobile applications on salesforce platform.
• Hands on experience implementing Workflow rules, Record Types, Security/Sharing rules, Configured permission sets, Field - level Security, Record level Security, Profiles, creating roles and resource monitoring at the different hierarchical level of Organization.
• Efficient use of REST and SOAP APIs. Used Jenkins for integrating salesforce projects.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflow and Approval Processes for automated alerts, field updates, and Email generation based on application requirements.
• Expertise in SOQL and SOSL for querying salesforce database.
• Good knowledge in configuring On-Demand Email-to-Case, web-to-Lead and Web-to-case in Customer Relationship Management(CRM).
• Proficiency in OWD Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experience in using Salesforce.com Email Services, Field updates, Page Layouts, Actions, Approval Processes and Process builder.
• Worked on creating and maintaining various profiles and feeds on SFDC Chatter Plus.
• Expertise in Salesforce Integration & Data Migration.
• Proficient in various Software Development Lifecycle (SDLC) phases which include requirement gathering and analysis in Agile, Waterfall methodologies and Kanban board.
• Daily standup calls, Scrum meeting, Evenly Sprints also part of the routine.
• Strong Technical background in Analytical, and Problem-solving skills
• Good Team Player with time management skill, leadership qualities and willing to play a vital role in the team environment to meet objectives.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Trigger, Apex Class, Visual force (Page layout, Controller). Templates, Formula Fields, Validation rules, workflow and approvals, AppExchange, Data export and Import wizard

Custom Integration and management tools: Workflow & Approvals, Field updates, Outbound/Inbound Messages, Reports, Custom Objects, Custom Settings, Custom Labels, and Tabs, Account Management, Contact Management, Pipeline Management, Email Services, Security Controls & Custom Application and Sandbox environment, Lightning Experience, Jenkins

Force.com tools: Apex API, Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Workbench and Eclipse IDE with plug-in, Migration tool, Lightning Component Framework, Lightning App Builder.

Relational DB: SQL, SOQL, SOSL, Schema Builder

Web Services: REST API & SOAP API

Web Technologies: HTML, CSS, JSP, JDBC, Java, XML, XML Schema, DTD, JavaScript

Version Control and Issue Tracking: GitHub, Bitbucket, CVS, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Sr. salesforce Developer / Administrator

Responsibilities:

• Actively played a technical role during planning, design and implementation phase in every sprint.
• Managed service cloud, marketing cloud and communities for managing all Financial institutions and customers.
• Worked with Email to case functionality on support pages
• Developed Apex classes with SOQL and SOSL queries, Apex triggers, service-side controllers and visual force pages.
• Developed few visual force pages with lightning components.
• Created and Managed Dashboards and Reports in communities
• Managed access level to each object for different profiles in org
• Developed workflow and validation rues as per the requirement needs.
• Used javascript for few buttons to perform specific actions
• Created Record types, Page layouts, Sharing settings, permission sets, support processes in service cloud.
• Created and replaced fields, picklist and used custom settings and custom labels for using dynamic values in apex classes.
• Sending notifications to queue members when case enters queue.
• Resolved bugs on communities and service cloud during on call.
• Managed each sandbox from personal dev to production.
• Used REST API for calling core API, callouts to capture cases from kinesis
• Active member in code review, testing all JIRA tickets and for the team and developed test sets for testing the functionalities which I have worked on.
• Used Checkmarx for scanning the reports before every sprint release and resolved issues reported after scanning the release source.
• Used workbench for retrieving data in Metadata format. Bitbucket for version control and bamboo for deployments
• Update of confluence pages prior to each release.

ENVIRONMENT: Force.com Platform, Salesforce, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Service Cloud, Communities, Profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Triggers, Apex Classes, Reports, Force.com, Email-to-case, web-to-case, Security Controls, Exceptions, Sandbox, Bitbucket.

Confidential, Hoffman Estates, Illinois

Sr. salesforce Developer / Administrator

Responsibilities:

• Actively played a technical role during design and implementation phase of the software development lifecycle.
• Designed entity-relationship model for custom objects in database.
• Managed sales cloud, service cloud, and custom cloud and AppExchange applications.
• Managed every user’s access to data by controlling access to organization, objects, records with the help of role hierarchies and sharing rules.
• Worked with primary and billing address fields, network affiliations and regulations.
• Developed interactive Email to case functionality and data-driven solutions in salesforce with SOQL and SOSL queries.
• Used REST API for web-services and handling sessions.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Created workflow rules and defined time triggered tasks, sending notification, setting refresh time.
• Developed a search solution and optimized the results for common uses cases of the application.
• Managed application Lifecycle by handling sandboxes, deployment environment and its tools and its versions.
• Handled a few user interface components and Visualforce components for styling with the help of Base Lightning Components like message, menu, input controls, field level, errors, currency.
• Designed ready to use pages with Lightning components for dynamic picklists, record pages and for Outlook.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Imported bulk data from Excel, MS outlook and Legacy Systems with salesforce data loader for importing and exporting data.
• Implemented data integrity tasks such as cleaning and merging duplicate records.
• Handled search exceptions and DML and null pointer exceptions.
• Implemented server-side controllers to connect with salesforce to handle actions.
• Customized Chatter groups and profiles to enable users to collaborate in real time.
• Managing Licenses for each user and their roles and profiles.
• Actively involved in User Acceptance Testing (UAT) and helped improving deliverables.
• Used GitHub for version control.

ENVIRONMENT: Force.com Platform, Salesforce, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Retail Cloud, Chatter groups and profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Triggers, Approval Process, Reports, Force.com Eclipse Plug-in, Data Loader, Email Services, Security Controls, Exceptions, Sandbox.

Confidential, Chicago, Illinois

Salesforce Developer / Administrator

Responsibilities:

• Gathered Business and functional requirements and documented them using Unified modelling language.
• Used Eclipse IDE with force.com extension and developed custom application on developer console using apex and visual force platform.
• Used Salesforce REST API for web-services.
• Collaborated with cross-functional departments like Marketing, Sales, Accounting and Operations to carry out business solutions.
• Implemented all required triggers, test classes, batch classes and future methods.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunity, Reports and Dashboards.
• For handling sequence of approval processes and viewing the status we used Pipeline Management.
• Implemented all required formula fields, roll up summary fields, assignment rules, roles, profiles, sharing settings etc.
• Modified records with DML to insert, update and delete records and executed them in batch file and used DML exception.
• Automated email alerts, outbound messages and field updates by implementing approval process.
• Implemented Time Based workflow trigger for generating reports and updating dashboards using an Apex Class to run at a specific time in a week.
• Customized mobile application and its navigation and its layouts.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup and SQL.
• Monitored Escalation rules to manage unresolved cases and handle them.
• Worked with Agile team and met all the requirements by the end of each scrum.
• Generated various reports to assist managers regarding the sales information and identify the trends in market.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.

ENVIRONMENT: Salesforce.com platform, Salesforce Communities, Apex Language(Trigger), Visual Force (Pages, Component & Controllers), REST API, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Escalation rule, Eclipse IDE, Change Sets, DML, Exceptions, Pipeline Management

Confidential, Dallas, Texas

Salesforce Developer / Administrator

Responsibilities:

• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce
• Collected all functional and non-functional requirements of the client by conducting elicitation meetings for any enhancement or initiatives.
• Worked on visibility and security settings around them as required by the business.
• With the help of role hierarchy created case sharing model and assigned cases to users.
• Used auto response rule for thank you mail and confirmation for complaint.
• Implemented triggers, controllers and formula fields, validation rules, Cross Object Formulas and Roll up summary fields.
• Created a sync between salesforce to outlook and vice-versa for contacts, email alerts, events and tasks.
• Participated in salesforce automation for Case Management, Accounts, Contacts, Content, Reports and Workspaces on salesforce.com
• Imported and exported data from data source using data loader by mapping the fields between the current reporting system and Salesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities.
• Responsible for writing queries on salesforce data tables using SOQL and SOSL.
• Validated and deployed code to production through outbound Change set.
• Used Bitbucket for version control and JIRA for issue tracking.

ENVIRONMENT: OWD hierarchy, Salesforce.com, Roles and Profiles, Sharing/Security rules, Auto response rule, Trigger, Controller, Custom and Standard Objects, Process Builder, Schema Builder, Field dependency, Dashboard, Data loader, SOQL, Bitbucket, Email services, Change set, Bitbucket, JIRA.

Confidential, Alpharetta, GA

Software Developer

Responsibilities:

• Played a key role in developing Use Case, Sequence, Activity diagram and Class diagrams during design phase using Rational Rose.
• Created JSP pages for displaying account information, Sales information, vendor fulfillments and location management etc.
• Implemented JavaScript validations as per the requirement to JSP pages.
• Implemented several Tag libraries, Custom Tags for JSP pages integrating jQuery
• Played a key role in the design and development of application using J2EE technologies.
• Developed server components using EJB’s. As part of it, implemented Stateless session beans.
• Implemented Message Driven beans (MDB’s) for processing to messages coming from a mainframe system.
• Used DOM and SAX parsers with JAXP API.
• Implementing JUnit test cases to test Java classes.
• Utilized Rational Clear case for version control of the application. This involved creating development streams and defect streams.
• Utilized WSAD for developing the application.

ENVIRONMENT: Java, J2EE, JSP, Servlets, Struts 1.1, EJB 2.1, HTML, CSS, JavaScript, XML, XSLT, SQL Server 2005, XML, WSAD 5.0, WebSphere 5.X, Rational Rose, JUnit.

Confidential

Core java developer

Responsibilities:

• Active member in webinars with clients for collecting requirements and analyzing and designing the wireframes for the project.
• Implemented spring framework (MVC): used Action Servlet, Action Form bean, configured the spring configuration file, implemented Validator frame work.
• Developed all controllers for Investment like plan for investment, ways to invest, investor corner and Contact US pages.
• Made an efficient use of batch processing with spring batch framework for managing transactions and processing statistics.
• Worked with relational database management on java platform using JDBC.
• Installation, Configuration of path settings and Rational Version Tools.
• Configured all application components and lifecycle management of Java objects were done using dependency injection.
• Used Junit which involved debugging both Test cases for testing the application modules.

ENVIRONMENT: Java, J2EE, JSP, Servlets, Spring framework, JavaScript, XML, XSLT, SQL Server 2005, XML, WSAD 5.0, WebSphere 5.X, Rational Clear case and Junit, Batch framework, JDBC.