SUMMARY

• Over 7 years of IT experience, including 4 years in Sales Force CRM and 3 years in Java programming.
• Experience in Administration, Business Analysis, Design, Development, Configuration, Implementation and support experience with salesforce.com platform.
• Over 3 years of experience in Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Expertise in implementation using Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects,, Reports, Analytic Snapshots and Dashboards.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Experience working with salesforce.com sandbox and production environments.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services.
• Proficient inData Migrationfrom Traditional Applications to Sales Force UsingData LoaderUtility.
• Experience in using Cast Iron for integration from other CRM systems.
• Extensively worked on used data validations using Struts Validation Framework and JavaScript.
• Experience of deriving and using UML Use Cases, Activity Diagrams, Class Diagrams during the analysis, design and implementation phase of the projects.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Proficiency in Object Oriented Languages like C++, Java, J3EE, JSP and other Java technologies.
• Experience in working with databases such as Oracle 8i/9i/10g, SQL Server 2000/2005, MYSQL and DB2.
• Sound knowledge in Database (RDBMS) development, writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• An effective team player with excellent problem solving and interpersonal skills.
• Strong written and verbal communication skills.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort.

TECHNICAL SKILLS

Salesforce.com: Apex, VisualForce, SOQL, SOSL, Email Templates, Formulas, Validation Rules, Apex Triggers, Workflows and Approvals, AppExchange, Eclipse, Salesforce.com Force.com IDE, Apex Data Loader, Web Services, MetaData APIsProgramming Languages C, C++, Java, C#, PL/SQL

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Java Technologies: JDK, JDBC, J2EE, Servlets, JSP, EJB

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows 7/2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Dallas TX

SFDC Analyst / Developer / Administrator

Responsibilities:

• Created a support portal using Sites concept in Salesforce.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by Customer Service and Support people.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
• Involved in integration of legacy systems like Siebel to Salesforce.com
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Addison, TX

SFDC Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Responsible in customization of service cloud 3.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked with service cloud 2 and well aware of all features.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Manhattan, NY

Senior Salesforce Developer/Administrator

Responsibilities:

• Worked on developing Visual force Pages and Controller classes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Force.com Migration tool, to make deployments to different sandbox environments and Cast Iron for integration.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.
• Worked on different things like Components, Custom Settings, Sites and Static Resources, Debug logs and System Log.

Environment: Saleforce.com platform, Force.com Migration Tool, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Apex Data Loader, Informatica Cloud, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Youngstown, OH

Salesforce Consultant

Responsibilities:

• Worked on Requirements gathering/project management forSalesforce.com implementations.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Worked on various salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experience in developingSalesforce.comcustom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured various custom reports and report folders for different user profiles.
• Developed time dependent workflows as per the requirement.
• Developed and deployed Workflows and approval process wherever necessary.
• Created profiles, roles and implemented object level, field level and record level security.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom ObjectsTabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Atlanta, GA

Salesforce Developer / Administrator

Responsibilities:

• Performed development and administration tasks.
• Interacted with various business user groups forgatheringtherequirements.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed variousCustom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit includingApex ClassesandVisualforce pagesto develop custom business logic.
• Worked withSOQL&SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Created variousProfiles,Roles,Page Layoutsand thePermissionsbased on the Organization hierarchy requirements.
• CreatedCustom Objectsandfieldsfor transactional and contractual information.
• Encrypted sensitive data withEncryption Fieldsfeature.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisualforce pages.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Worked onUnit testing,for the customizations and developments done during the project.
• Provided thetrainingto the Internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Ajax, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential

Java developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns Unit/Integration/System) of testing.
• Desgined and developed Session Beans for implementing Business logic.
• Invloved in configuration, development, and deplyment of EJBs, and JSPs & Servlets in Web logic test Enviornment.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, Spring 2.0/ 2.5, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere 6.0 IRAD 6.0, CVS, WinCVS, ANT Build Scripts