Web Content Administrator Resume Chantilly, VA - Hire IT People

SUMMARY:

Detail - oriented and focused professional with extensive hands-on experience in technical writing, web administration, web support, and content management. Recognized for outstanding work ethic, exemplary ability to adapt to diverse environments, and meet and surpass new challenges. Adept at managing group dynamics, as well as in leading, performing with, and guiding high-caliber teams of professionals. Equipped with articulate communication and interpersonal skills essential in building positive working relationships with professionals of all levels of the business. Areas of expertise include:
Technical Support and Documentation ~ Team Leadership and Development ~ Software Development Life Cycle (SDLC)
Project Management ~ Website Development and Administration

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows (XP/Vista/7/8)

Languages: HTML | CSS

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Web Content Administrator

Responsibilities:

Seamlessly managed the data transfer operations of the Defense Health Agency Office of Procurement from a legacy system onto a new SiteCore content management system, successfully completing the project with more than 30 new coded pages
Contributed to the development of new designs for the newsletter, as well as in responding to web form inquiries posted by website visitors

Confidential, Falls Church, VA

Web Content Administrator

Responsibilities:

Assumed responsibility in maintaining company web presence by managing and updating site content for numerous websites
Implemented Microsoft SharePoint 2007 to create, modify, and remove access credentials, transfer data, and other administrative functions
Utilized Adobe Photoshop to develop graphics, such as web banners, to post on websites

Confidential, Silver Spring, MD

Web Documentation Specialist

Responsibilities:

Reviewed online documentation and webpages to ascertain compliance with department policies on electronic and information technology accessibility
Produced monthly reports for program managers, the senior management, and technical personnel to identify accessibility compliance rates for webpages across the department
Used Visual Studio to revise HTML code and support enterprise architecture and program staff
Offered design change recommendations for online documentation and webpages not meeting compliance standards
Leveraged technical mastery of Visual SourceSafe to implement proper versioning and documentation standards, as well as Accenture Digital Diagnostic Engine to gauge performance of web assets on the Web Content Accessibility Guidelines 2.0

Confidential, Arlington, VA

Technical Writer/Analyst

Responsibilities:

Revised and enhanced specifications and design documents to align with industry best practices, thus improving deliverables turnaround time through the quality assurance process
Consolidated customer data on information system requirements and provided recommendations on software product designs across all phases of the entire software development life cycle
Managed work files, records, and revisions in ClearQuest and ClearCase

Confidential, Alexandria, VA

Technical Writer | Technical Support

Responsibilities:

Evaluated technical information, developed and revised user manuals, system design, use-case documents, requirements traceability matrices, and version description documents for more than 16 database systems
Supervised project operations, including identification of new documentation projects scope and timeline, as well as their impact on larger project plans
Served as primary technical resource to support Microsoft Access Support (MAS) project and MAS customers nationwide
Guided and trained new personnel, while coordinating with clients, analysts, engineers, and developers

Confidential, McLean, VA

Documentation Specialist

Responsibilities:

Co-authored the Web MSQ/NDPIX Help systems, which allowed for a more efficient, responsive, and user-friendly operation
Conceptualized test strategies, developed and ran test scripts, and submitted software issues to senior programmers and managers to ensure integrity and quality of web-enabled mainframe systems
Drafted and revised technical documentation for the DEA software development life cycle for more than 23 mainframe systems and web applications

Confidential, McLean, VA

Helpdesk Specialist

Responsibilities:

Seamlessly oversaw approximately 14,000 user accounts in Windows and mainframe environments while supporting more than 100 systems within a mixed Windows environment
Facilitated for employees and clients on systems and technologies used in the workplace
Earned distinction by the client’s Assistant Deputy Administrator for Information Systems as a key player in the Help Desk acquiring the CMMI Level 3 designation