SUMMARY

• Siebel 8 Certified with over 10 Years of extensive and progressive experience in Implementation, Upgrading, Integrations, Deployment and Testing of Siebel CRM v7.x and 8.x Applications.
• Working as a Techno - Functional consultant and advisor in providing CRM solutions with excellent business domain experience in Siebel Call Center, Siebel Sales, Siebel Financials and Siebel Public Sector.
• Extensive experience and knowledge in Siebel Design, Upgrade, Development and Customization including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
• Experience in implementing Siebel in a Multilingual (Simplified Chinese) and Multi-Organization setup.
• Experienced in installation and configuration of Siebel Open UI and Siebel Mobile (Connected and Disconnected) as part of Siebel version 8.1.1.9, 8.1.1.10, 8.1.1.11 and 8.2.2.14. Implemented the complex Incremental Repository Merge (IRM) process in 8.1.1.10 and 8.1.1.11 to derive the final repository. Successfully upgraded from 8.1.1.6 to 8.1.1.9 to 8.1.1.10 to 8.1.1.11 in Prod.
• Extended Siebel application to I-Pad, I-Phone and other mobile devices used by the field reps.
• Implemented CRM Desktop to integrate Lotus Notes with Siebel.
• Have experience in working with Siebel Open UI concepts of Presentation Model, Physical Renderer, Javascripts, Cascading Style Sheets (CSS), JQuery and themes. Some of the requirements I successfully implemented in Open UI are: integrate Siebel with external applications such as LinkedIn, implement charts and graphs, wrote custom JQuery controls, color list rows differently based on other field’s value, etc.
• Customized and created new BI Publisher list and master-detail reports. Implemented data cleansing using Key Generation and Data Matching via Data Quality Manager (DQM).
• Experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, SOAP, WSDL, DTD, XSL.
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
• Have experience with Migration, Application/Server Administration, Siebel Database Implementation, Testing, Siebel Server Installation, Data Loads, Literature, etc.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
• Strong knowledge and experience in Siebel EIM developing Configuration (ifb) files and EIM jobs with proficient knowledge in SQL and PL/SQL in Oracle 10g database and UNIX/LINUX platforms.
• Knowledge in Configuring Universal Inbox, Task Based UI, Smart Scripts, State Models, Assignment Manager and other business automation methodologies.
• Specialized in interpreting & converting business requirements into technical specifications.
• Have excellent interpersonal and communication skills and can work with tight deadlines.
• Experience in handling onshore and offshore teams to manage the deliverables effectively.
• Experience in providing presentations and proof of concepts (POC) to stakeholders.
• Experience in working with JIRA tool for defect reporting and tracking.

TECHNICAL SKILLS

Applications: Siebel 7.7/7.8/8.1.1.6/8.1.1.9/8.1.1.10/8.1.1.11/8.2.2.14 - Siebel Call Center, Siebel Sales, Siebel Financials, Siebel Public Sector, Siebel Incentive Compensation (ICM), Java

Siebel Skills: Siebel Tools, Configuration, Siebel Workflow Processes, eScript, EIM, EAI, Task Based UI, Smart Scripts, Assignment Manager, Open UI - Presentation Model, Physical Renderer, JQuery, CSS, Themes -, IRM, State Models, CRM Desktop, Data Validation Manager (DVM), Data Quality Manager (DQM).

Operating Systems: Windows 2003 server, XP, UNIX, LINUX.

Programming Languages: JavaScript, HTML, XML, SQL, PL/SQL, Shell Script.

Database: Oracle 9i, 10g, MS SQL Server 2000, 2005

ETL Tools: SQL Loader, Informatica

Others: BI Publisher Reports, Actuate Reports, TOAD, SoapUI

PROFESSIONAL EXPERIENCE

Confidential, MD

Senior Siebel Consultant/Developer

Responsibilities:

• Analyzee business requirements across 6 Service Areas for DHHS: Special Needs Housing (SNH), Aging and Disability Services (ADS), Behavioral Health Crisis Services (BHCS), Children, Youth and Families (CYF), Community Affairs (CA), Public Health Services (PHS) and prepared Functional Design and Technical Design documents detailing the development steps for each requirement across 6 Service Areas: Special Needs Housing (SNH), Aging and Disability Services (ADS), Behavioral Health Crisis Services (BHCS), Children, Youth and Families (CYF), Community Affairs (CA), Public Health Services (PHS)
• Implemented the Life of The Case (LoTC) model that comprised of Screening, Intake, Eligibility, Enrollment, Assessment, Case Management, Service Transaction, Case Dispensation and Case Outcomes (Closures) modules.
• Worked on integrating Maryland State’s Client Information System (CIS) interface with our Siebel application in order to get the demographic and other information of the client for whom a Case is being created in Siebel.
• Perform Siebel Configuration and customization in public sector 8.2.2.14 version and Unit Test the changes.
• Worked on Account and Case Calendaring to determine open and allotted interview slots for the customer.
• Used Data Validation Manager (DVM) to validate the programs and services that the customer is eligible for based on his household and demographic information.
• Used Siebel Smart Scripts to formulate the list of questions to be asked by the In-Take worker to the client.

Confidential, Albany, NY

Senior Siebel Consultant/Developer

Responsibilities:

• Study the business requirement documents and prepare Functional Design and Technical Design documents detailing the development steps for each requirement.
• Perform Development in 8.2.2.2 Open UI and Unit Test the changes.
• Analyze, design, fix and test assigned Production tickets.

Confidential, NJ

Siebel Developer, System Designer, Integration Specialist, Techno-Functional Consultant, Onsite Lead and coordinator

Responsibilities:

• Studied the requirements of Hertz’s Sales Force Automation process and prepared High Level and Detail Level Estimates. Once approved by customer, prepare Functional Requirement (FR) document, Technical Design (TD) document, Test Plan (TP) document, Function Point (FP) document, Milestone Plan (MP) document and Risk Mitigation Plan (RMP) document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.
• Post development and testing, migrate objects to Quality environment via Harvest versioning tool. Prepare Defect tracking log using IBM Maximo tool for the issues identified. Finally post Production migration, prepare Lessons Learnt document and perform Close Out activity.
• Customized Siebel Tools by creating and modifying business objects, business components, views, screens and applets.
• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs, State Models, Toggles and Drilldowns.
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Was part of the Conflict Resolution team post Siebel Upgrade from 7.7.2.12 SEA to 8.1.1.6 SIA
• Active developer of Siebel 8.1.1.9 - Open UI and Siebel Mobile. Extended Siebel application to I-Pad, I-Phone and other Android based mobile devices used by the sales reps on the field.
• Extended the existing Sales Force Automation application to its first multilingual implementation for Chinese language.
• Customized the application creating workflow business processes, policies, business services, custom buttons using Siebel eScript and implemented declarative alternatives like User Properties.
• Integrated Siebel with Hertz’s legacy Rental system to synchronize quote and pricing data in both systems by creating outbound Web Services, custom business services, Siebel EAI Business Services, Integration objects. Also integrated Siebel CRM with Siebel ICM (Incentive Compensation Management) using XML Converter, EAI HTTP and using Internet standard protocols such as Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Implemented projects using Agile and Scrum methodology.
• Loading data into custom staging tables using SQL Loader and Oracle Stored Procedures.
• Written PL/SQL Stored Procedures to transform the data in staging tables as per business requirements and inserting into EIM Tables.
• Actively worked in Siebel EIM to insert/update and delete records. Implemented the Account De-duplication process using Key Generate and Account Matching process and used EIM Merge to merge the losing records with the winning record.
• Extending the New EIM Columns for new customized columns.
• Using Oracle Toad database application tool wrote complex SQL queries against Siebel Systems to retrieve data and validate it for Siebel Import process.
• Written New/ Modified server scripts, Browser scripts using eScript.
• Created New/Modified workflows to meet the business requirements to automate business process.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Actively worked in Siebel Incentive Compensation Management (ICM) by creating Credit and Distribution Rules, Plans and Formulas to compute incentives, creation of Goals, Credits, Measures, Earnings and Payments, retroactive revisions and performing adjustments.
• Actively worked in Informatical Extract-Transform-Load (ETL) tool by creating Workflow Mappings, Workflow Managers, used XSD files to achieve XML as output and used Source Qualifiers, Normalizers within the mappings.

Confidential, NY

Siebel Developer

Environment: - Siebel 7.8 Sales/Call Center, Siebel Tools, Windows 2003, Oracle 10g.

Responsibilities:

• Customized the application using Siebel Tools. Performed configuration in Data, Business and User Interface layers
• Involved in schema changes in Siebel (Table extensions, Adding columns)
• Loading data into staging tables using SQL Loader and Procedures.
• Extending the New EIM Columns for new customized columns
• Tested interfaces, wrote test plans and developed test cases.
• Created Pick lists, MVG lists, links, joins and defined object definitions in Business Objects layer and linked to each of the objects defined in User Interface layer

Confidential, CA

Siebel Developer

Environment: Siebel 7.8 Call Center, EIM, Oracle 10gDescription: Confidential Solutions Corporation (now acquired by Oracle) is a leading business performance management software company. Many of its products are targeted at the business intelligence (BI) and business performance management markets, and are currently developed and sold by Oracle as Oracle Confidential products.

Responsibilities:

• Studied business requirements and prepared Functional Specification document.
• Customized applets, business components, views and screens to in corporate business requirements and existing data validations
• Created Links, Static and Dynamic picklists, MVGs to display business data in a user-friendly format
• Scripted Siebel entities (Server Side) using eScript as per business requirements.
• Customized Siebel User Interface Layer and Business Object Layer.
• Configured and modified Business object layer using fields, joins and links.
• Modified and created static and dynamic Pick Lists, Pick applet, MVG applet, Drill downs and Applet Toggle.
• Modified the Siebel business objects to suit the business requirements, defined the object definitions, modified the screens, views and to facilitate new business processes and requirements.
• Worked with Data Validation Manager (DVM) and Signals for Quote Approval process.
• Written the PL/SQL queries to extract the sample data from Siebel application.