SUMMARY

• With 10 years of overall professional IT experience including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer and over 4+ years of experience in Java/J2EE Technologies.
• Experienced in all phases of Project life cycle and implementing them along with Salesforce customization.
• Extensive experience in Salesforce.com configuration, customization, administration, data migration.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic Snapshots and Dashboards.
• Designed, Implemented and deployed theService Cloudwith various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created variousProfilesto enable the Service Cloud specific to them.
• Experienced in Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experience with the Eclipse IDE with Force.com plug - in environment for writing Business logic in Apex programming language.
• Experienced in queryingSalesforcetablesusingSOQL &SOSLqueries using Force.com Explorer.
• Experience in creating SFDC Administrative tasks like roles, profiles, page layouts, record types, assignment rules, and workflow alerts, actions, reports, dashboards etc.
• Extensive experienced in developing and designing Entity-Relationship data model, validation rules, Components.
• Experienced in Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experienced in Integrating the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Experienced in Importing data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax wtc.
• Experience in implementing Java, J2EE applications using, EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts, JavaScript, XML.
• Experienced in writing queries and stored procedures for oracle database.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Languages/Methodologies: Apex, Visualforce, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Salesforce, Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS

Web/Application Servers: Tomcat Server, IBM Web Sphere

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Salesforce Developer/ Admin

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Used ETL cloud for integrating with third party applications by SaaS.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5 and Visualforce.

Environment: Saleforce.com,, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential, Naperville,IL

Salesforce Admin /Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment.

Environment: Salesforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Dashboards, Reports, Pick lists, Roles, SOSL, Web Services, agile, WSDL, windows.

Confidential, NYC, NY

Salesforce Admin /Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Omaha, NE

Salesforce Developer

Responsibilities:

• Used Force.comdevelopertoolkit Apex Classes,Apex Triggers andVisualforce pages to develop custom business logic.
• Customized application to extendSalesforcefunctionality and wrote Apex Classes to provide functionality to theVisualforcepages.
• Implemented Security Settingsand configuredprofiles and permission sets.
• Experience working inservice cloud, supporting cases, developed workflowsand triggers for automated case resolutions.
• Designed variousweb pagesinVisualforce for customers to select a varietyof services offered by the org and integrate them with thepolicypricing team.
• Involved in replication ofSalesforceCRM data toOracle.
• Created and used Email templates in HTML and Visualforce.
• UsedSOQL & SOSLfor data manipulation needs of the application using platform database objects.
• Worked on the security level setting in the company for all the levels.
• Used Salesforce Automation Process,created workflow rules and defined relatedtasks, time-triggered tasks, email alerts,and field updatesto implement business logic.
• Designedand developedApex Classes,Controller Classes, extensionsandApex Triggersfor various functional needs in the application.
• Worked as enhancementdeveloperand team member, performed the roles ofSalesforce.comDeveloperandAdministratorin the organization.
• Responsible for setting up web service integrations.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesforce.com (SFDC).

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential, San Francisco, CA

Sr Java Developer

Responsibilities:

• Developed many JSP pages, used JavaScript for client side validation.
• MVC framework for developing J2EE based web application.
• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
• Developed the User Interface Screens for presentation using Ajax, JSP and HTML..
• Created and maintained mapping files and transaction control in Hibernate.
• Eclipse used asJavaIDE tool for creating JSPs, Servlets, EJBs, and XML.
• Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.
• Written and debugged the ANT Scripts for building the entire web application.
• Used XML to transfer the application data between client and server.
• XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).
• Developed web services inJavaand Experienced with SOAP, WSDL.
• Used the JDBC for data retrieval from the database for various inquiries.
• Perform purification of the application database entries using Oracle 10g.
• Participate in client side and server side data validations using the JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.

Confidential, Dallas, Texas

Software Developer

Responsibilities:

• Developed the GUI of the system using HTML, JSP and client-side validations was done using JavaScript. Built and accessed the database using JDBC for ORACLE 9i.
• Struts Framework in conjunction with JSP and Tag Libraries used in developing user Interface foradministrative screens and user interaction screens.
• Developed Session Beans for necessary transactions like fetching the data required, updating the customer information
• Worked on coding of Servlets and EJB communication
• Worked on Maven for getting latest jar files includingcommon-collection.jar, common-logging.jar etc from Apache.
• Developed Servlets to process the requests, transfer the control according to the request to Corresponding Session Beans, JSP pages.
• DevelopedWeblogic container security components for adding vendor specific Security Realm to application using JMX.
• Java Servlets and JSP pages were deployed on the Weblogic Application Server for retrieving user information and posting related data.
• Worked on database interaction layer for insertions, updating andretrieval operations of data from oracle database by writing stored procedures.

Environment: Java/J2EE, Struts, EJB, Web Logic Server, Oracle 9i, XML, HTML, JavaScript, Ant, PL/SQL, JSF, Junit.