SUMMARY:

• Nearly 21 years of Product Management, Web, Mobile, Analytics, and Marketing experience
• Possesses strong analytical, organizational, interpersonal, and communication skills
• Able to prioritize, multi - task, and thrive in high-pressure, fast paced environments
• Exemplifies strong leadership and negotiation skills while being a "team-player"
• Extensive experience in launching new products and services via matrix management teams

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Product Manager

Responsibilities:

• Lead the creation and successful launch of this new product/service in just four months.
• Drafted the Marketing Requirements Document (MRD) and Product Requirements Document (PRD).
• Devised and communicated a strategic roadmap for 2015.
• Collaborating with CFM VP and Sales Engineers to create, compile, and deliver RFP responses.

Confidential, Atlanta, Georgia

Sr. Product Manager (Consultant)

Responsibilities:

• Devised, documented, and deployed an Agile Development Process.
• Successfully prioritized and managed the completion of 50+ Bug Cases via various Sprints.
• Conducted weekly calls with all sales reps to gain insight into market opportunities and customer input.
• Interacted directly with clients to obtain their use cases in order to write functional requirements/user stories.

Confidential, Norcross, Georgia

Sr. Product Manager (Consultant)

Responsibilities:

• Successfully researched the current sales and collections process and devised solutions to improve the number of sales generated, as well as reduce the number of cancellations.
• Drove the definition and execution of product plans from inception to deployment for revamped enterprise website.
• Owned the entire Product Lifecycle of RSMeans Online and successfully managed two Releases.
• Calculated and communicated the monthly performance of RSMeans Online to the entire company.

Confidential, Atlanta, Georgia

Sr. Product Manager

Responsibilities:

• Led the strategy, conception, definition, and compiling of user stories & functional requirements via Agile/Scrum.
• Tracked the performance of all products via Google Analytics on a daily basis.
• Devised and implemented ticketing process utilized to request product enhancements and bug fixes.
• Successfully prioritized and managed the completion of 473 defect/enhancement tickets.

Confidential, Atlanta, Georgia, HQ

Product Manager

Responsibilities:

• Responsible for the home page, global navigation, search, and all global assets on www.weather.com.
• Managed the creation and deployment of a Global Header, Footer, Navigation, Saved & Manage Locations functionality, and Search. This launch generated a 200% increase in saved locations/recent searches activity, a 50-75% CTR improvement from the Global NAV options, and a 40% decrease in the Home Page Bounce Rate.
• Tracked site performance via Omniture on a daily basis.

Confidential, Atlanta, Georgia

Product Manager

Responsibilities:

• Owned the product lifecycle for multiple key, revenue-focused classifieds web sites (jobs, real estate, autos, and merchandise verticals) for all Cox Radio, TV, and Newspaper properties.
• Lead the strategy creation for a new Web Order Entry and Merchandising platform for all Cox sites.
• Revamped the AJC Classifieds home page, which generated a significant increase in “Featured Ads” purchased.
• Spearheaded the successful deployment of Monster.com into the Employment section of Cox Newspaper websites.

Confidential, Atlanta, Georgia

Web Product Manager

Responsibilities:

• Responsible for the Crowne Plaza and Hotel Indigo branded web sites including the driving of all strategy, new development, maintenance, and performance enhancements.
• Successfully managed the development, testing, and launch of “Web Conversion Enhancements” quarterly releases.
• Devised and managed the launch of “Compare Hotels Functionality” on the all IHG web sites that allows end users to select several hotels and compare side-by-side.
• Successfully launched ChinaPay for 64 properties; a product that allows end users in China to pay for online reservations real-time utilizing electronic payment via all China Banking Institutions.
• Managed “Web Conversion Enhancements” quarterly releases for all IHG brands.
• Devised and launched the revamp of online Hotel Package Offers for IHG brands, resulting in $300K in new revenue.
• Online Reservations team-lead for the revamp of Holiday Inn and Holiday Inn Express web sites.
• Contributed to the complete revamp and launch of www.intercontinental.com.
• Led the creation of a Web Innovation Lab utilized to develop new products, services, and applications for IHG brands.

Confidential, Atlanta, Georgia

Product Manager, eService

Responsibilities:

• Managed, evaluated, created, and enhanced online self-service applications, including, but not limited to:
• Revamped monthly email marketing campaigns, resulting in a 3% increase in Open Rate.
• Overhauled all Online Ordering Surveys resulting in a 4% increase in monthly Response Rate.
• Analyzed web metrics to create and distribute monthly customer satisfaction reports to entire company.

Confidential, Duluth, Georgia

Product Manager (Consultant)

Responsibilities:

• Reward and Recognition Web Site. Collaborated with vendor, USMotivation, to create, launch, and maintain a motivational web site utilized by Confidential, Inc. Customer Lifecycle Call Center
• Reps. Once launched, productivity of reps increased 100%.

Confidential, Reston, Virginia, HQ

Senior Product Manager, Online Sales

Responsibilities:

• Overhauled Online Store. Collaborated with technology firm to create new online store, resulting inSales growth of 30% (month-over-month) and 700% (to prior year).
• Real-Time Credit Functionality. Application that executed personal and business credit checks,pre-authorization of credit cards, and acquisition of deposits while customer placed online order.Once launched on 3/18/02, successful orders submitted increased 50%.

Confidential

Product Manager, Online Self-Service

Responsibilities:

• Reset Voice Mail Password Application. Saved Confidential approximately $500K in one year by allowing customers to reset their passwords online.
• Online Bill Payment. The most utilized application on Confidential .com, with an average of 22K users a month, provided customers with the ability to pay their Confidential bill online using a credit card.
• View Account Manager/Account Summary Application on Confidential Handset. Wireless application that enabled customers to access their account via their Confidential .

Confidential, Atlanta, Georgia

Marketing Communications / eCommerce Manager, Paging Product Marketing

Responsibilities:

• Managed the creation and launch of 15 custom eCommerce sites for various Corporate Accounts.
• Compiled, drafted, and maintained Paging marketing content for Intranet and Extranet web pages.
• Spearheaded the transformation of the Paging sales contract from hardcopy to online version.