SUMMARY

• Over Seven Years of IT experience with over Five Years of experience in thesalesforceCRM Platform both asAdministratorandDeveloper, and Over 2 year of experience with Java/SQL technologies and expertise in development, administration and implementation technology solutions.
• Experienced working with Salesforce.com service cloud as well as Sales cloud
• Three years of Working Experience on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• CreatedSalesforceUser interface as per business requirements by usingSalesforcePage Layout, record type and Visual force pages by using Standard Controller or Custom Controller.
• Working Experience with Javascript, CSS3, HTML5 on popular UI Frameworks like JQuery.
• Automated Business Process by using Workflow Rules, Approval Processes and Apex Triggers.
• IntegratedSalesforceApplication with other Enterprise Application by usingSalesforceprovided Standard API for standard objects or by creating custom API by exposing Apex Classes as service.
• Exported and imported data from and intoSalesforceby using Data Loader and CLIQ.
• Worked onSalesforceSOQL and SOSL query language, AJAX,JSON to analyze data and getting record set in to Apex Class.
• Experienced in Jenkins, SVN, Eclipse, Data loader, SQLD Developer and other SQL Development tools.
• Strong knowledge on Salesforce Governor Limits and Code coverage.
• Created Dashboard and different type of reports to provide operational matrix to business users.
• IntegratedSalesforcewith Microsoft Outlook to seeSalesforceData in user's outlook application.
• Managed Different Chatter Groups to collaborate among different group of users.
• Worked withSalesforceto resolve any production issue and work withSalesforceLead engineer to implement new functionality.
• MigratedSalesforceobjects across different environments by using Change Set or Eclipse IDE
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Proficiency in administrative tasks like Creating Roles, security, Profiles, Users, Aura UI framework, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Hand on experience in implementing search technologies like Coveo and Google Custom search Engine.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK & METADATA API.
• Worked as a Developer and admin in the implementation of project involving customization of Sales cloud.
• Provided Functional support for “Product Selector” project, used for making quotes.
• Created Community portal for customers Deliver world-class service by giving your customers one place to get answers.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Experienced in Documenting the Software Requirements Specifications including Functional Requirements, Data Requirements and Performance Requirements.
• Strong Technical background, excellent analytical ability, team player and goal oriented, with a commitment toward excellence.
• Good team player and can work independently and willing to relocate.
• Highly result oriented and pro-active, proven abilities to learn new technologies quickly and implementing them successfully in production.
• Excellent organizational and interpersonal skills with a strong technical background.
• Possess strong logical, analytical and problem solving skills with positive attitude.
• Sequence, class and database diagrams are made using the UML design tool.
• Worked and managed teams in varied work culture environments. Good International exposure.
• Diligent and highly enthusiastic professional with strong technical, analytical and communication skills.

TECHNICAL SKILLS

Platforms: Windows, LINUX, Solaris

Salesforce skills: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading. CSS.

Visualforce: Pages, Components & Controllers.

ETL Tools: Salesforce Data Loader, Web Services, Connect API, Informatica.

CRM Applications: Salesforce.com: Sales Cloud, Service Cloud Force.com: Custom Cloud Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud Salesforce.com AppExchange: Application for code backup and sub versioning within Salesforce

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Cases, Solutions, Quotes and Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management Overall User Management, Security and Sharing Model Translation Workbench

Business Processes: Service Requests and Activities, Opportunities, Quotes and Proposals and Order Management, Campaign Management, Case Management, Contract Management and Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Application and Web Servers: Web Logic and Tomcat

Knowledge Areas: Business Requirements Gathering, Design Development, Testing, Production Support, Implementation.

Programming languages: Java, J2EE, SQL, PL/SQL,CQL

Web & Client-Server Technologies: J2EE (JSP, Servlets, Java Mail, JDBC, JNDI, JMS, Java Beans), Struts, MVC, AJAX, HTML/DHTML, SOAP & Restful based Web services

XML/ HTML: XML, XSL, XSTL, HTML, XML Schema

Scripts: UNIX Scripting, JavaScript, JQuery

RDBMS: Oracle, DB2, TSQL,MySql,MongoDB,Apache Cassandra

WebService Implementations: Axis 1.0, 2.0

Tools: SOAPUI, JUNIT, Putty.

Version Control: TFS, Clear Case, GitHub, SVN.

Protocols: SOAP, HTTP, HTTPS, SMTP, TCP-IP

Application Servers: IBM WebSphere 6.1, 7.0, BEA Web Logic 10.0, JBoss 3.2.x

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Salesforce.com Developer/Admin

Responsibilities:

• Developed workflow management tool to automate reporting of non-tracked work streams
• Developed web forms using Force.com sites for internal and external users to be able to submit multiple work items
• Extensively worked with visual force pages and java scripts for rendering various sections and validations based on work item type entered.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed UI using JQuery and JavaScript
• Managed the Sandbox Environment and refresh the sandboxes and created the new Sandboxes for business needs.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Defined lookup and master detail relationships on the objects and created junction objects to establish connectivity among objects.
• Creating dashboards to present the reports according to the user profiles.
• Used data loader to load the records on to the force.com platform.
• Maintain field level, record level and object level security on custom fields and objects.
• Develop Visual force Pages, Visual-force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Created Apex classes, triggers to enforce constraints in accordance with the business rules on the custom objects.
• Scheduling Apex jobs for processing large records
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Salesforce.com, JQuery, JavaScript, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Orchestra CMS

Confidential - Raleigh, NC

Salesforce.com Developer

Responsibilities:

• IntegratedSalesforceCRM with legacy Quote Management and Order Management.
• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Created Custom objects to build new application functionality in theSalesforce.com.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems toSalesforce.com.
• Created new user accounts and configureSalesforce.com to fit security needs at the user and organization levels.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project management activities such as PMR reviews, Status Reports, and day to day management activities.
• Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Warren, NJ

Salesforce Administrator/Developer

Responsibilities:

• Responsible for Business Analysis & Requirement understanding, development and data modeling.
• Responsible for creating reports on the Global History object.
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visual force pages on Force.com IDE platform and Eclipse.
• Performed the testing operations on the Visual force pages, Custom Objects and Reports.
• Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Extensively uploaded data using APEX data loader.
• Used SOSL and SOQL queries during the data migration and custom development.
• Performed data cleanup and/or data migration to/fromSalesforce.com.
• Development and Enhancement of PL/SQL procedures and integration with Relational Junction ETL tool as per the business requirements.

Environment: APEX, Visual Force, S-Control, Eclipse IDE, Apex Explorer, Apex Data Loader, HTML, CSS, Force.com.

Confidential, Tampa, FL

Salesforce .com Analyst

Responsibilities:

• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with varioussalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Create dashboard and reports for the business users
• Performed the roles ofSalesforce.com Analyst/DeveloperandAdministratorin the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java/PlSQL Developer

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Database and Screen design as per customer requirements.
• Generation of Reports to suit the functionality.
• PL/SQL coding at the database level for the new objects.
• Documentation, creation and execution of test cases.
• Interaction with users for screen design approval and user friendliness.

Environment: s:Oracle 7.3, PL/SQL, SQL, Java, C++, and Windows NT.