SUMMARY

• Certified Salesforce.Com Consultant (ADM - 201,301, DEV-401) with 8+ years of extensive and progressive IT experience in the areas of Analysis, Design, Developing, Testing and Implementation of enterprise level applications including over 5 + years of Techno- Functional experience in salesforce.com with proficiency as a Salesforce Developer & Administrator.
• Hands on experience in all stages of software development life cycle(SDLC), ability to independently perform development, testing, implementation, documentation.
• Proven Interpersonal, Communicational, Organizational and Project Management skills.
• Expertise in SFDC Administrative tasks like creating Objects,Fields, Users, Roles, Profiles, Page Layouts, Approvals, Workflows, Validation rules, Reports, Dashboards, Sandboxes, Permission Sets.
• Experience in working on security and sharing rules at object, field and record level for different users at different levels of organization.
• Expertise in developing UI components using Visualforce pages, Visualforce components, Apex controllers, HTML, Java script, CSS, XML.
• Expertise in developing and deploying Apex Classes, Controllers, Triggers, Schedulers, Batch Apex, Test Classes, Web services (SOAP, REST), Partner, Enterprise, Apex and Tooling WSDL.
• Experience in writing complex SOQL, SOSL queries.
• Expertise in Data Migration using Import wizard, workbench and other data integration tools like pentaho, Jitter bit, Apex Data Loader using BULK API.
• Good exposure on Agile Methodologies and applied knowledge on principles of agile methodology in project execution.
• Expertise in process integration (Synchronous and Asynchronous) with other platforms using SOAP and REST Web services and Enterprise tools.
• Hands on experience with lightning framework and lightning components.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

CRM Applications: Salesforce.com: Sales Cloud, Service Cloud Salesforce.com AppExchange: Applications that integrate to salesforce.com Conga Reports, Dupe Blocker, who is online etc.

Business Processes: Service Requests and Activities, Lead Management, Quotes and Proposals, Campaign Management, Case Management, Data Cleansing and De-duplication

Salesforce.com Modules: Sales Cloud: Salesforce automation including Leads, Web to Lead, Accounts, Contacts, Opportunities, Contracts, Forecasts, Price Books, Products, Sites. Service Cloud: Cases, Solutions, Ideas, Customer Portal, Web to Case, Email to Case, Knowledge base.

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, time based workflowsReports, Dashboards, Formula Fields and Cross Object Formula Fields, Overall User Management, Web to Lead, Web to Case Customer Portal, Salesforce.com Sites, Security and Sharing Model Email and Document Templates

Data Migration Skills & Tools: Data Analysis

Data Migration: Salesforce.com Data Loader (Normal, Bulk API) Salesforce.com import wizard

Force.com and Otherwise: Apex, Java, HTML, XML, CSS, JavaScript. Visualforce Pages and Controllers, Triggers, SOQL, SOSLBatch Apex, Web Service methods, Email Services, Schedule Apex, Future methods, Sandbox Management, Deployment Management, Eclipse-managed development and deployment, Ant-managed metadata retrieval and deployment

PROFESSIONAL EXPERIENCE

Confidential - Chandler, AZ

Salesforce Developer and Administrator

Responsibilities:

• Created custom objects, custom fields, page layouts, search layouts to organize fields, custom links, custom labels, related lists, and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflows using process builder, time-dependent workflows and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed APEX classes, APEX triggers, APEX test classes, Custom Controllers and Controller extensions. Also modified existing triggers and classes as per the standards to meet the business requirements.
• Used field level security along with page layouts to manage access to certain fields.
• Deployed the code from sandbox to the production using change sets, Force.com IDE.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Reports.
• Created email templates and implemented send mail functionality by using future method in Apex classes and optimized the code to reduce the processing time.
• Modified all the test classes as per the best practices to achieve good organizational test coverage.
• Submitted a POC for transferring the data from salesforce to AWS by using Mulesoft.
• Used Data Loader to perform bulk insert, update and deletion of records by importing the data from .csv files.
• Developed Batch apex and schedule apex classes as per the business scenarios.

Environment: SalesForce.com, Apex classes, Triggers and workflows, Visual Force, Data Loader, Email services, AppExchange, Mulesoft, Force.com IDE.

Confidential - Jersey City, NJ

Salesforce Administrator and Developer

Responsibilities:

• Working on the new business requirements with product owner and freezing the scope to complete within the sprint planning.
• Supporting the Sales and Marketing business applications and enhancing for better productivity.
• Implemented integration between Java/Dot net apps with Salesforce.
• Enhanced all the triggers in the object as one to make it work efficiently under all perspectives and worked on all sort of custom development using Visual Force and APEX.
• All deployment activities with standards defined in the organization and planning the deliverables based on priorities.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules. Also configured validation rules based on business requirements.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Perforce, Code Collaborator, Visual Force, Apex Language, Data Loader, HTML, Workflow & Approvals, Custom Objects, Sandbox management, Eclipse IDE

Confidential -Dallas, Texas

Salesforce Consultant

Responsibilities:

• Involved in development of Work Case Management system (WMS) application in SFDC intended for Case creation, tracking and support.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Created Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Created custom reports to summarize the no. of cases assigned to an agent in Work Case Management System (WMS) application based on the case status and problem type.
• Engaged with internal support team on implementing a several enhancements for automation of business process using schedule and batch apex.
• Created Custom objects, Custom fields according to the requirements of business which are useful in the validation of entitlements.

Environment: Saleforce.com, Visual Force, Apex, Data Loader, Workflow & Approvals, Custom Objects, Brain engine cloud studio.

Confidential, Raleigh, NC

Salesforce Developer and Administrator

Responsibilities:

• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, Time-Dependent actions and Outbound API Messages.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/Groups and follow application as well.

Environment: Saleforce.com platform, Visual Force, Apex Language, Data Loader, Workflow & Approvals, Custom Objects, Sandbox management, Eclipse IDE

Confidential - Philadelphia, PA

Salesforce Developer

Responsibilities:

• Designed, and developed Apex Triggers, Apex Classes for various functional needs in the application and worked in improving existing Apex code.
• Implementing the typical case management lifecycle and exception handling and notification system to enable debugging on Salesforce production
• This project supports 24 * 7 and all automated devices are in touch with Honeywell servers and data would be pushed to salesforce periodically.
• Design the Application security and data access per the complex need of business using Profiles, Roles, Org wide defaults, record level security, field level security, page-layouts and record types.
• Implemented Web-to lead and WebtoCase in the organization.
• Apex Deployment using change sets, Force.com IDE, Force.com Migration Tool

Environment: SalesForce.com, Apex classes, Triggers and workflows, Visual Force, Data Loader, Email services, AppExchange - Conga Reports, who is Online.

Confidential, GA

Jr. Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side Validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Used JDBC for communicating with the database and developed stored procedures.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, jQuery, JSP, Servlets, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, DHTML, XML, Windows XP

Confidential

Software engineer

Responsibilities:

• Preparing the enhancement developments and impact analysis documents and completing the development on time.
• Maintaining Patron portals which work as a self-service application to take complaints, refunds, feedback etc. with necessary information.
• Supporting the web applications for ticketing and complaints in the application.
• Reviewing the code and testing under team review process to work well in all perspectives of business and get it through QA team without issues.

Environment: Java, Html, JavaScript, Windows XP, SQL Server 2008