SUMMARY

• A motivated consultant with 8 years of IT experience, including 4+ Years on Salesforce Administration and Development including full project lifecycle implementation(SDLC) analysis, modeling, design, coding, testing, and maintenance.
• Over 3+ years of experience in HTML, Java, JSF Servlets and other E - commerce related programming.
• Experience in SFDC development using Visualforce Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Experience in developing iPad application, Veeva which supports Sales cloud for life sciences.
• Detailed knowledge and experience in SFDC CRM business processes for automation
• Experience in design of Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Act as gate for production deployments and troubleshoot any issues.
• The design of various custom objects, custom fields, role based page layouts, custom tabs, master - detail and lookup relationship.
• Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Workflow Rules, Flows and Approval Processes for outbound API messages.
• Extensive experience in creating custom reports, dashboards and analytic snapshots based on user and organizational requirement.
• Integration of SFDC with external Web Service API’s, using Cast Iron, Informatica Cloud.
• Experience in Migrating Metadata from Sandbox to Production environment using migration tools like ANT and Change Sets.
• Experience in writing test Apex classes to confirm at least 75% code coverage before deploying the code to production.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch, and Schedule Apex Programs
• Familiarity with partner relationship management, customer portals, debug logs.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Salesforce SFA, Apex, Visualforce, Controllers, Triggers, SOQL, SOSL, Web Services, Sales and Service Cloud, Workflow & Approvals, CPQ, Reports and Dashboards, Data Loader, Veeva Custom Objects, Analytic Snapshots, Case Management Automation

Tools: Force.com Explorer, Data Loader, Force.com Excel Connector, ANT

Web: HTML, XML, CSS, JavaScript, jQuery, Bootstrap, WSDL

Database: Oracle, MS SQL

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Salesforce Administrator/Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Reports.
• Offered support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, and triggers.
• Developed the Apex classes and unit tests using other platform based technologies like Visualforce, Force.com IDE.
• Implemented Chatter, Chatter Desktop developed public and private groups.
• Created Workflows, Approval processes, Validation rules, process builder, flows and sharing rules.
• Working and analyzing on a migration project from .Net framework to force.com.
• Working on cleaning up the huge volume and duplicate data to support data integrity.
• Experience on using force.com Migration ANT tool and Change sets for migrations.
• Gathering requirements from Users to create user stories and add implementation details for the stories.
• Modified existing profiles, roles, Object permissions and field permissions.
• Implemented sales and monitoring sales performance of the agents.
• Customized application to extend Salesforce functionality and wrote Apex Classes to add functionality to the Visualforce pages.
• Implementing Web Services SOAP and REST classes for inbound calls to Salesforce for integrations.
• Created new Record Types, page layouts, related lists for several objects.
• Knowledge in Writing Triggers and workflows, Customizing Error Pages for sites.
• Worked closely with QA team and prepared several Test conditions, confirmed, and conducted UAT on all applications.
• Working on Microsoft Visual Studio and SQL Server Management Studio for analyzing the functionalities for.Net Application and its data flow.

Confidential, Titusville, NJ

Salesforce and Veeva Administrator

Responsibilities:

• Worked on Standard and Custom Objects, Applications, Tabs, Data Loader, Data Migration, Workflows, Approvals, Formula Fields, Validation rules, HTML Email Templates, Salesforce for Outlook, Auto Response Rules, Assignment Rules, Case Management, Reports and Dashboards, Field Level Security, Roles, Profiles, OWD’s and Sharing Rules, Views, Queues, and Groups.
• Worked on Veeva out of the box objects, Public Groups, Products catalog, CLM, iRep CRM application, Veeva settings, VMOC’s, Messages, Vmobile Home page components.
• Cleansing of 400+ VMOC’s and reducing them to 155.
• Worked on Excel Connector for Performing DML operations.
• Composite experience in customizing CRM to meet customer’s specific business needs. Experienced in customer support and application troubleshooting.
• Technical ability in Veeva Configuration & Administration using Custom objects, Veeva settings, Section signals, Marker fields, Key messages, Single Sign-On etc.
• Worked on Force.com sites and customer portal to setup Single Sign on to integrate with Salesforce using SAML configuration settings in SFDC Developed and exposed three global REST API Webservices in Salesforce, which can be consumed by any supporting system.
• Created Custom objects like Calls, Call Plans, Vmoc, Medical Inquiry, Products, Veeva person Accounts and business Accounts, scheduler and Attachments and experience with MSL Plan validations and call pick up criteria.
• Used SOQL & SOSL and its Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Performed large and small-scale Data Migration using Migration Tool ANT and Data Loader.
• Worked on the functionality for call center application on service cloud and case management for the Janssen in North America and Canada.
• Integration experience for First Doc, Webmethods, Genesys/IWS CTI for call center case management.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse, and Change Set.
• Managed 15 sandboxes involved in Pre-and post-refresh activities.

Confidential, St. Petersburg, FL

Salesforce Administrator/Developer

Responsibilities:

• Involved in various stages of the system from requirement gathering, documenting the gap between the requirement and the system.
• Developed Salesforce.com approvals and workflows with tasks from interview schedules and approvals for further interviews finally resulting in offers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to give functionality to the User interface pages
• Proactively created Apex Triggers and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Created page layouts, related lists, and search criteria on record pages.
• Installed and deployed Organization View, a Force.com AppExchange tool that allows users to create visual org charts and update them in Salesforce CRM using drag-and-drop functionality.
• Involving in creating user roles and Hierarchies.
• Offered the training to the internal business users to use the application and develop their own custom report.
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI following the company requirements.
• Improved efficiency and performance of the operations by making the process automated to the users by writing Triggers, JavaScript for creating Custom buttons and for routing to new pages.
• Extensively involved in data migration from three legacy systems to Salesforce.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of the organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases Tab.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for correctness of the data.

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases, and Solutions.
• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
• Provided the training to the internal business users to use the application and develop their own custom report.

Confidential

Java Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlets that dispatched requests to appropriate classes.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP.
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.