SUMMARY:

• Dedicated, confident IT professional with 10+ years experience in communication design and project management delivering excellent web/app design and production. Energetic, versatile and collaborative Senior UX Designer skilled in a broad range of tools and technical solutions, to create design initiatives. Extensive knowledge of vast UX solutions, creating, workflow diagrams, wireframes, prototypes, design guidelines and style guide documents.
• Client focused leader with superior ability to facilitate and collaborate on complex projects, a cross functional team member that understands business and feature requirements in design plan development. Strong leadership skills and success in driving project growth, and establishing effective relationships with senior executive leaders. Exceptionally strong at fulfilling strategic objectives through identifying and resolving problems. Seeking to utilize diverse background in a senior design role.

TECHNICAL SKILLS:

Technical: Adobe Creative Cloud MailChimp HTML (5) Excel Wordpress CSS3 Word Axure Bootstrap Key Skills Assessment

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Senior User Experience Designer

Responsibilities:

• Designed mobile and web apps for US insurance markets.
• Partnered with PM and developers to produce wireframe high fidelity prototype work flows as an integral part of upcoming release to business applications.
• Created walk through presentations to drive UX patterns and behaviors, engaging stakeholders, translating into a better user experience.
• Worked with engineering team to ensure quality development of apps in scheduled milestones.
• Created chart utilizing D3 to make data visualization, like collapsible tree, histogram and piechart.

Confidential, Bellevue, WA

Senior User Experience Designer

Responsibilities:

• Designed RWD/AWD web apps for Azure Communication team members in US, European and Asian markets.
• Partnered with PM and developers to produce wireframe high fidelity prototype work flows as an integral part of upcoming release to business stakeholders.
• Led interaction and design of project by utilizing research conducted within Confidential Azure teams.
• Implemented UX for Azure portal used by internal users and customers.
• Created walk through presentations to drive UX patterns and behaviors, engaging stakeholders, translating into a better user experience.
• Worked with engineering team to ensure quality development of apps in scheduled milestones.

Confidential, Factoria, WA

Senior User Experience Designer

Responsibilities:

• Designed RWD/AWD consumer solutions to manage process of Returns for tracking RMA (Return Merchandise Authorization) items, ensuring consistent high quality performance outcomes.
• Championed the UX (User Experience) team design reviews with business stakeholders and clients.
• Produced wireframe prototypes for team review to ensure use case requirements align with businesses.
• Developed information architecture for mobile devices and desktop users.
• Created interactive wireframes for device management workflows (mobile and desktop).
• Analyzed competitor trends and industry UX patterns and behaviors.
• Worked with developers to create the dashboard visual design using D3.

Confidential, Bellevue, WA

User Experience Designer

Responsibilities:

• Designed RWD/AWD webapps based on style guidelines using approved accessibility compliant and applying throughout all related design and development environments.
• Partnered with PM and developers to produce wireframe prototype as an integral part of upcoming release to business stakeholders and third party vendors.
• Led interaction and visual design for project by utilizing research, gathering user data via usability testing, and determining UX/UI solutions based on existing standards.
• Implemented UI for OEM portal used by 3rd party vendors and internal users.
• Improved service scores from 86% to 95%.
• Produced presentations to drive UX patterns and behaviors
• Worked with SDEs to ensure quality development of apps in productions for scheduled milestones.
• Use visualization JavaScript Frameworks such as Highcharts, D3, C3 to display.

Confidential, Bellevue, WA

Engineering Center, Senior User Experience Designer

Responsibilities:

• Created a streamlined workflow for internal associates using the MyLearning portal.
• Designed new UI and global navigation system to seamlessly integrate with local navigation of portal sites.
• Enhanced search functionality to provide users a robust contextualized multi - level search filter system.
• Introduced new page patterns for enhanced UX within Engineering Center portal.

Confidential, Bothell, WA

User Experience Designer

Responsibilities:

• Designed frontline applications for retail representatives with a focus on improving call center workflows and flagship stores.
• Created rapid prototypes and new UI proposal to meet product testing requirements in the usability lab.

Confidential, Bellevue, WA

User Interface Designer

Responsibilities:

• Designed the 1Network IT communications and presentations field teams.
• Created branded network presentations for event planning and team conferences
• Developed infographics, charts, and graphs to support Director-led executive board meetings.
• Designed marketing tools for conferences and engineering teams.

Confidential, New York, NY

User Experience Designer

Responsibilities:

• Implemented a standardized method of qualifying technical requirements for launching online and offline product campaigns.
• Beta-tested and consulted on UX/UI improvements for senior PMs and development team.
• Worked with directors to establish online library of UI terminology and documentation to help onboarding of new team members.
• Low and medium fidelity prototyping in the form of click through wireframes of apps and websites.

Confidential, Bellveue, WA

Senior Graphic Designer

Responsibilities:

• Developed mobile iOS app prototype to capture brand excitement and social network engagements.
• Championed redesign of flagship retail space by creating a shop within a shop to accommodate evolving graphics program.
• Increased revenue for product category from $250K to $3.5M in 15 months.
• Established visual libraries for enterprise wide access across functional teams.
• Researched industry trends, competitor retail presence, and market cap with follow-up analysis to CEO & SVP.