SUMMARY:

• More than eight years experience in Web Content Development and Maintenance in the financial services, public health, telecommunication,, human resources, and auto services fields.
• CIW Web Design Professional
• Expert level skills in hard - coding HTML and Enterprise Content Management
• Experience in CRM, portal development and mobile/responsive design
• Skilled in HTML5, CSS3 and the Bootstrap framework
• Knowledge of usability, accessibility and SEO best practices
• More than eight years experience as a Technical Writer in the software development, development, and telecommunication fields.
• Skilled in technical writing, and help center development
• Experienced in using SharePoint, Microsoft Suite, PowerPoint and Visio
• Working knowledge of the software development life-cycle
• Certified CIW professional knowledge of network standards, topologies, and protocols
• Commercial Card Services web application development
• Confidential intranet communications development
• Sage North America global portal development and launch
• Piedmont Healthcare internet branding development
• Coca-Cola global portal development for Human Resources
• Cox Communications web migration and development to Kana IQ
• Promethean internet, intranet, and global extranet branding development
• Primerica portal development for financial sales force
• Manheim branding development and portal launch
• Cox Communications web migration and development to Author Center CMS

TECHNICAL SKILLS:

Software: Adobe Dreamweaver CS6, Adobe Photoshop CS6, Adobe Illustrator CS6, Adobe Acrobat CS4, Microsoft Word 2003, Microsoft Excel 2003, Microsoft PowerPoint 2003, Microsoft FrontPage 2003, Visio 2003, Framemaker 7.0, Paint Shop Pro 8.0, Kana IQ Knowledge Base, Author Center CMS, Livelink CMS, Stellent (Oracle) CMS, Amaxus CMS, Sitecore CMS, Adobe AEM CMS, TeamSite CMS, SharePoint 2010, JIRA, Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Digital Web Content Developer

Responsibilities:

• Consulting with the Digital Development and Delivery division to build out payment workflows for commercial card services web applications. Work closely with development and content strategist to design content mapping documents and develop B2B content in TeamSite CMS for mobile, desktop and tablet.

Nonprofit Consultant/Freelance Writer

Responsibilities:

• Projects include document conversion, CMS migration of translated content and marketing copywriting for SAP Ariba, and consulting for the NCEH/ATSDR Office of Communication to manage 508 complaint websites using Percussion CMS for responsive and mobile development.

Confidential, Atlanta. GA

Contract Digital Web Content Author

Responsibilities:

• Consulted with the Learning & Development division to manage site content to achieve a consistent level of standardization for product managers and service providers. Job duties include designing and editing methods and procedures, promotions, news articles and managing forms and content requests using AP style, Documentum, Adobe AEM, SharePoint, HTML and SEO for mobile development.
• Projects included creating, developing and managing digital content for dollargeneral.com, email marketing development for Duane Reade and Christmas Tree Shop. Managed all B2B/B2C global content and digital assets for the Corporate Marketing Web Services department for Sage North America and B2C content writer for customer-facing product workflow for Confidential .com using SharePoint, Sitecore CMS, Dreamweaver, Photoshop, HTML5 and CSS3 for responsive design.

Confidential, Atlanta, GA

Contract Digital Web Content Developer

Responsibilities:

• Managed all web content and digital assets for the Marketing and Internal Affairs department using a proprietary CMS, HTML, CSS, Dreamweaver, and Photoshop. Job duties included managing and updating physician’s directory, events calendar, and building landing pages for all hospital affiliations specific to corporate branding initiative.
• Various projects including working as a social media assistant for Exxodus Entertainment Group and content strategist for IHG’s customer-facing websites across nine brand sites using SharePoint, Dreamweaver, HTML and social media platforms.

Confidential, Atlanta, GA

Contract Web Content Administrator

Responsibilities:

• Worked with the Global Enterprise Employee Portal division and Human Resources to manage existing portal content, publish new content, manage content revisions/translations, and provide technical quality assurance for portal requests using SharePoint, Stellent CMS, and HTML.

Confidential, Atlanta, GA

Contract Web Content Publisher/Writer

Responsibilities:

• Business and Residential web migration and development for the Web Strategy Division. Job performance includes writing, editing, formatting, and migrating methods and procedures from Author Center CMS to Kana IQ Knowledge Base using SharePoint, InfoMapping, Taxonomy, HTML, and CSS.
• Worked various projects including, designing proposals for Scientific Games and assisted in the development and maintenance of all content related to the seasonal flu web site cdc.gov/flu for the News and Media Division of the CDC using SharePoint, Dreamweaver, HTML, and 508 compliance.

Confidential, Atlanta, GA

Contract Digital Marketing Content Developer

Responsibilities:

• Developed and managed global content / translations for Promethean’s internet, reseller portals, global minisites, and intranet. Supported development of all digital marketing materials including multimedia, graphics, written content; specific to corporate branding specifications, product promotions, and creative marketing concepts. Job function required skills in HTML, XML, Dreamweaver, Photoshop, Flash, CSS, and Amaxus CMS.