SUMMARY

• Over 8+ years of experience in IT industry including 5+ years of experience in Salesforce.com CRM Platform.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Expertise in implementation using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Hands on Experience in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, visual force, Force.com API, SOQL, and SOSL.
• Strong knowledge of sales, marketing, service and support automation.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Expert on SFDC Opportunity Management Module Functionality
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Excellent experience for working with different environments like Production, Development, Test and staging Environment.
• Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Experience in Sales Force Testing and Administration spanning all faces of package software and SaaS application implementation.
• Strong knowledge & experience working in teams implementing Agile Methodologies Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform. Knowledge in Solutions-oriented professional with proven success designing, implementing and integrating cost-effective, high-performance solutions to meet challenging business needs.
• Expert in preparing technical design documents.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, VF Remoting, Import Wizard, Relationships, Validations Rules, Profiles, Roles and Security

Languages: C, Java, APEX

Tools: & Technologies: Force.com Data Loader, Force.com Platform(Sandbox and Production).

Operating systems: Windows 98/NT/XP/Vista/7/8, Windows CE, Linux.

Databases: Oracle, Sql

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Sr. Salesforce.com Developer

Responsibilities:

• Responsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• The overall development was built in a SCRUM based methodology, which is a part of Agile software development framework. This methodology helped the team in being productive as well as to handle the tasks on a priority
• Used Geolocation field type to calculate the nearest properties from contact mailing address.
• Developed custom Real estate applications for property management.
• Data migration from external systems to sales force using Data Loader.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• By using the Case management to track and solve the customer’s issues, create, edit, locate, and view cases from the Cases tab.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Responsible for setting up login restrictions and resetting the user passwords.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Having the knowledge on Knowledge base in development
• Created Workflows and Approval processes and developed validation rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Extensively worked on customizing Geo pointe App to the organization needs.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Built and implemented various Apex classes, Batch and Schedulable classes for updating data in Bulk and to support the daily business.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Participated in the training sessions provided by the Salesforce team and support end users
• Knowledge on creating Visualforce Dashboards, sharing rules.
• Used change sets for deployment.

Environment: SFDC, Apex Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, XML

Confidential, Foster city, CA

Salesforce.com Developer

Responsibilities:

• Preparation of design documents of various silhouette application based on gathered requirement.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Data migration from saleslogix to sales force using Data loader CLI.
• Used Data loader for data migrations to sales force.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Richmond, VA

Salesforce.com Developer

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Sales force Developer

Responsibilities:

• Worked on customization like creating objects, fields, Page Layouts, Record Types, Workflow rules, Validation Rules, Approval Process by enhancing the salesforce applications.
• Worked on designing Reports and Dashboards.
• Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.
• Worked on Salesforce1 Mobile Administration
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers
• Involved in Deployment by using Change Sets and Force.com IDE tool
• Worked on creating Apex Triggers, Apex Classes, Visualforce Pages to get custom logic.
• Installing Applications by using App exchange.
• Worked on writing Test Classes for Apex Triggers, Apex classes and Controllers.
• Worked on Schedule Apex Class and Batch Apex Class.
• Responsible for preparing User Guides and Configuration Workbook.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0,Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the aplication.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, weblogic 5.1,6.1 and 7.1 and Oracle8i
• Used CVS for version control of the product.
• Used JSP’s to create the front-end screens for the module.
• Used Struts frame work to develop the web Tier.
• Involved in writing Business Objects, Service API’s, Datamaps, Entity classes to the corresponding existing business classes.
• Used Junit to do unit testing of different modules.
• Involved in validating and reviewing team members modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode