SUMMARY

• Over 8 years of experience in the IT industry with hands - on experience in analysis, design and development, customization, testing, implementation, support and maintenance of a variety of applications using Salesforce and Java/J2EE technologies.
• 4 years of experience in Salesforce CRM as Developer and Administrator and 3 years’ experience in Java/J2EE technologies.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Hands on experience in creating custom objects, custom fields, relationships, page layouts, custom apps, custom tabs, reports, buttons, links, Record types, Page layouts, User Profiles, email templates, Work flows approvals and Validation Rules, approval processes and various other components in accordance with business requirements.
• Thorough understanding of relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experienced in the implementation of various advanced fields like Pick-list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in implementing Apex Classes, Apex Controllers, Triggers, Batch Apex, Test Classes, and Visualforce pages, Web Service, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards etc. to achieve complex business functionalities.
• Handled data migration from Excel, MS outlook and Legacy Systems such as NetSuite using Data Loader and SAP PI.
• Experienced in implementing Java, J2EE applications using JSP, Servlets, JDBC, Web Services, Struts, JavaScript, and XML.
• Experience in handling Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.
• Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server 2000 / 2005.
• Experience in web technologies like HTML, XML, CSS, and JavaScript
• A known troubleshooter and a problems solver, ability to work on my own or in a collaborative work environment

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com Developer, Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Other Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux.

PROFESSIONAL EXPERIENCE

Confidential, Bridgewater NJ

Salesforce Developer/Administrator

Responsibilities:

• Created custom Entity Relationship data model based on the provided business requirements and integratedit with the StandardSalesforceObjects.
• Worked with groups, participated in Requirement Gathering Sessions to define their needs and developedan action plan and specification document.
• Developed complete Custom Objects as specified in the scope document.
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Created new custom report type for future reports, as the field automatically added to the historical trendingreport layout.
• Created pick lists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other componentson a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.
• Experience working on integrating SAP andSalesforce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record levelpermissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the datafrom the home-grown applications by using the home-grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using DataLoader and Import Wizard.
• Provided support ongoingsalesforce.com maintenance and administration services including periodic datacleansing, custom objects, workflow, campaign management and triggers.
• Primary responsibilities included custom application development and integration.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, Chicago,IL

Salesforce Developer/Administrator

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Custom Controllers to make external web service callouts, validate and insert data. Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for 300 business partners.
• Data Integration, Web Integration and Migration from excel sheets, using Informatica middleware and Salesforce Apex Data Loader.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Developed Visualforce pages that could be rendered as PDF’s build dashboard components and define email templates.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements that need to reuse across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Irving, Tx

Salesforce Developer

Responsibilities:

• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Salesforce Developer

Responsibilities:

• Worked on variousSalesforce.com Standard Objects including Accounts, Contacts, opportunities, Reports, Dashboards.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules according to the business requirements.
• Created various Profiles, Roles, and Page Layouts and Configured the Permissions based on the organization hierarchy requirements.
• Developed various Apex classes and Triggers for different functional requirement.
• Designed and deployed Custom tabs, validation rules, Assignment Rules, Approval Processes and Auto-Response for Automating business logic.
• Imported data in excel sheets tosalesforceusing data loader.
• Performed Data backup and data cleansing on regular basis to remove any duplicates records.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Created page layouts, search layouts to organize the fields in record detail and edit pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists to customize the objects. Created email templates and inbound emails using Visual Force for clients and customers.
• Developed Custom app onsalesforce.com platform to enable the sales and marketing team personnel to easily access and share the data.
• Enabled Chatter for the Organization to effectively communicate among the users in the Organization.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Salesforce.com CRM, Apex classes, visual force pages, Workflow, approval process, chatter, CSS, security controls, SOQL, SOSL, App Exchange, sandbox.