SUMMARY

• Over 7 years of experience in IT development as a Senior Siebel Consultant.
• Expertise in handling different activities of Siebel - CRM 8.1/8.0/7.8/7.5 - Design document preparation, Technical Design document preparation, Configuration, and Customization being the key roles
• Primary area of expertise in Siebel applications includes: Siebel Tools, Siebel eScript, Workflows and Enterprise Integration Manager (EIM) and Enterprise Application Integration
• Configured External Business Components(EBC's) in Siebel
• Configured Virtual Business Components(VBC's) in Siebel
• Integrated Siebel and External Application for transferring data in both directions using “EAI XML Converter”, XSLT, "EAI Siebel Adapter", “EAI HTTP Transport Adapter”, Integration Object, Siebel DTE services, Workflow's and Soap UI.
• Integrated Siebel and External Application using Inbound/Outbound Web Services
• Expertise in configuring workflows, policies, policy conditions and troubleshooting workflows
• Worked on Data Validation.
• Expertise in configuring Product & Pricing (PSP - Product Selection and Pricing).
• Worked on Data loads using Siebel EIM.
• Experience with XML and Web Services.
• Worked in Siebel Upgrade Projects.
• Expertise in Siebel - CTI Greenfield implementation.
• Experience in configuring Task Based UI.
• Knowledge in Assignment Manager Concepts and creating Stored Procedures in SQL Server 2005 & 2008.
• Hands on expertise in Oracle 9i, Oracle 10g and MS SQL Server 2005, 2008.
• Functional expertise in Siebel Call Center, Siebel Sales, Siebel eService and Siebel Marketing.
• Module Expertise in the functional Account, Contact, Product, Pricing, Orders, Service Request, Opportunity, leads, and house-hold.
• Experience in handling the entire project right from the requirement gathering phase till the delivery of the project.
• Experience in handling onshore and offshore teams to manage the deliverables effectively.
• Strong communication and interpersonal skills

TECHNICAL SKILLS

Functional Modules: Siebel Call Center, Field service and Siebel Sales, Siebel eService, Siebel Marketing, Siebel eCommunication.

Siebel: Siebel 7.5.x/7.8.x/8.0/8.1.x Tools Configuration, Siebel eScript/VB Script, Browser Script, EAI (HTTP, Web Services), EBC, VBC, Workflows, Business Services EIM

Integration: Siebel CTI, EAI (HTTP, Web Services), AMC Services, Genesys and Siebel EIM.

Databases: Oracle 9i, 10g, SQL Server 2005, 2008, IBM DB2

OS: Windows XP/98/2000, 2003 Solaris, Linux

PROFESSIONAL EXPERIENCE

Sr. Siebel Lead and CTI Consultant

Confidential, Jacksonville, FL

Responsibilities:

• Involved in the design, development and testing support for existing web applications in addition to the daily production support and maintenance of the Applications.
• Worked on integrating multiple external systems from siebel using web service, MQ, EBC, VBC technologies.
• Participate requirement and design walkthrough meetings with Business Analysts to understand new business requirements and discuss the concerns, issues raised during review phase.
• Configured Products as per latest health care reforms.
• Provide technical solutions/designs for the new requirements.
• Conducting code walkthrough with Architects for the development work done.
• Provide technical/functional solutions for coding and testing of the application releases.
• Preparing deployment plans and working with different internal teams for deployment of new releases in to stage and production environments.
• Participated in all production releases.

Environment: Siebel 8.1.1.5 Financial, Siebel 8.1.1.5 Call Center, Siebel 8.1.1.5 Tools, XSLT, IBM DB2

Siebel and CTI Consultant

Confidential, O'Fallon, MO

Responsibilities:

• Resolving technical support incidents and service requests. Prioritize incidents and responsible for driving the support team to meet service level agreement.
• Participate requirement and design walkthrough meetings with Business Analysts to understand new business requirements and discuss the concerns, issues raised during review phase.
• Provide technical solutions/designs for the new requirements.
• Coordinating with Onshore and Offshore teams for application development and delivery.
• Conducting code walkthrough with Confidential Subject Matter Experts (SMEs) for the development work done at offshore.
• Provide technical/functional solutions for coding and testing of the application releases.
• Preparing deployment plans and working with different internal teams for deployment of new releases in to stage and production environments.
• Provide daily/weekly/monthly reports on status of the application development/releases to Confidential .

Environment: Siebel 8.1.1.7 Marketing, Siebel 8.1.1.7 Call Center, Siebel 8.1.1.7 Tools, Avaya CTI, Solaris, XSLT, Oracle 10g

Siebel CTI Consultant

Confidential, Detroit, MI

Responsibilities:

• Interacting with client, for understanding their business needs.
• Prepared Gap Analysis for the given requirements.
• Developed CTI integration with Siebel.
• Integrated Genesys with Siebel CTI system.
• Integrated vehicle phone system with Siebel.
• Prepared High Level Design, Program Spec, Deployment Checklist Document.
• Created Test Scenarios Documents.
• Performed testing in DEV,SIT and UAT.
• Fixed the Bugs evolved during testing phase.
• Co-ordinate with Offshore resource during development activities.
• Involved in CTI Production deployment activities.

Environment: Siebel 8.1.1.6 eCommunication, Siebel 8.1.1.6 Tools, Genesys CTI, Linux, Oracle 10g

Siebel CTI Consultant

Confidential, Miami, FL

Responsibilities:

• Interacting with client, for understanding their business needs.
• Prepared Gap Analysis for the given requirements.
• Developed CTI integration with Siebel.
• Integrated Avaya soft phone with Siebel CTI system.
• Prepared High Level Design, Program Spec, Deployment Checklist Document.
• Created Test Scenarios Documents.
• Performed testing in DEV,SIT and UAT.
• Fixed the Bugs evolved during testing phase.
• Co-ordinate with Offshore resource during development activities.
• Involved in CTI Production deployment activities.

Environment: Siebel 7.8 Call Center. Siebel Tool v7.8, AMC CTI, Windows XP, SQL Server 2008

Sr. Siebel Developer / Lead

Confidential

Responsibilities:

• Worked on CRs provided as per the Business Requirements.
• Worked on eScript, Configuration, Workflows for Enhancements in Application.
• Worked on EIM loads, EAI for Enhancements in Application.
• Configured EBC's in Siebel to pull data from tables in external database
• Interacting with the Client team or Business for discussion on Change Requests.
• Followed the stringent deadlines for deliverables.
• Prepared High Level Design, Program Spec, Deployment Checklist Document.
• Created Test Scenarios Documents.
• Performed testing in DEV,SIT and UAT.
• Fixed the Bugs evolved during testing phase.

Environment: Siebel 7.8 Call Center. Siebel Tool v7.8, Windows XP, SQL Server 2008

Sr. Siebel Developer

Confidential, Lexington, KY

Responsibilities:

• Have a clear understanding on Upgrade concepts.
• Worked on Address Data Migration as per the new changes in SIA application.
• Fixed different kinds of errors came during upgrade.
• Informing the daily status to the Onsite team .
• Involved in Post Upgrade development activities.
• Resolved many issues came because of Address changes.
• Resolved critical defects raised in SIT.
• Modified Web Template files required as per Business Requirements.

Environment: Siebel 8.0 Call Center(SEA to SIA), Siebel 8.0 Field Service and Sales(SEA to SIA), Siebel 8.0 eService(SEA to SIA), 2003 Solaris, Oracle 10g

Siebel Developer

Confidential

Responsibilities:

• Worked on CRs provided as per the Business Requirements.
• Worked on eScript and Workflows for Enhancements in Application.
• Worked on redesign of configuring Product and Pricing (PSP).
• Interaction with the Onsite team or Business for discussion on Change Requests.
• Followed the stringent deadlines for deliverables.
• Making design documents for CRs.
• Worked on Integration (EAI) as per the Business Requirements.

Environment: Siebel 8.0 Call Center, Siebel 8.0 Field Service and Sales, Siebel 8.0 eService, 2003 Solaris, Oracle 10g

Siebel Developer

Confidential

Responsibilities:

• Maintained a clear understanding of applications and business processes.
• Handling the CSS (Customer Service Support), SFA functionalities.
• Field Service functionality viz Orders, Service Request, Activities, Products and Pricing.
• Configured Product and Pricing (PSP) after upgrade.
• Interaction with the Onsite team for discussion on tickets.
• Resolved critical defects raised in Testing Phase.
• Resolved different kind of errors came during upgrade.
• Involved in Post Upgrade development activities.

Environment: Siebel 8.0 Call Center(SEA - 7.8 to 8.0), Siebel 8.0 Field Service and Sales(SEA - 7.8 to 8.0), Siebel 8.0 eService(SEA - 7.8 to 8.0), 2003 Solaris, Oracle 9i.