SUMMARY

• Around 6 years of experience in software development and 4+ years of experience in Salesforce.com as a Developer/Admin and 2+ years of experience as java developer and Proficient in Salesforce.com configuration and customization.
• Experienced in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked Developer and Business Analysis for full - cycle projects, such as developers and business analysts, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Good experience with user Roles, Role hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
• Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed code using SOQL & SOSL queries and various functionality.
• Maintained the Best Practices in writing Test methods and Test cases with code coverage of more than 75%.
• Expertise in Apex to implement Complex Solution Using Apex within the governor limits.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization.
• Experienced working with Salesforce.com sandbox and production environments.
• Good Experience in developing Custom Page Layouts, work flows, Approval processes and Chatter objects.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce.com: Apex, Visual Force, Cast Iron SOQL, SOSL, Apex Triggers, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Reports, Dashboards, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles, S-Controls, Analytic Snapshots, Sandbox Development and Testing. Web Services, Exact Target and CRM Demand tools.

Languages: Apex, Visual force, C, C++, JAVA, UNIX-Shell Programming. JavaScript, XML, HTML

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Operating Systems: Linux, Unix, Windows 9X /XP /2000 NT /Vista

PROFESSIONAL EXPERIENCE

Confidential - New York

Sales force Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Developed triggers, Visual Force pages/controllers, workflows, validation rules and formulas.
• Involved in developing automated e-mail service.
• Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Profiles and Roles and performed security and sharing settings to them.
• Gathered sales leadership and end user feedback to build dashboards, reports and tools to optimize CRM tools.

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Workflow and Approvals, Apex data loader, Email services, Security controls, Visual force, HTML, Sandbox, SOQL, SOSL and Windows XP.

Confidential -Lewisville, Texas

SalesforceDeveloper/Admin

Responsibilities:

• Extensive experience creating Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Implemented security and sharing rules at Object, Field, and Record level for different Users at different levels.
• Expertise in handling several concepts of Apex Language like Triggers, Apex classes for custom controllers and controller extensions, Apex scheduler, Batch Apex, Email Services, Apex Sharing rules, Web services, callouts, debugging, etc.
• Deployed the changes from developer sandbox to full copy sandbox for QA testing and then finally to Production organization.
• Created Record Types, Page Layouts, configured Page Layouts and assigned page layouts to different Record Types.
• Experience working on SOQL, SOSL, DML statements, Objects with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Good knowledge of security and sharing rules at object, field, and record level for different users at different levels of organization.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding client (Account).
• Worked on Visual force Language to develop Visual force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Component & Controllers), Data loader, Salesforce.com Data Loader, Rollup Helper Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in.

Confidential - Frisco, Texas

SalesForce Developer

Responsibilities:

• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Provided user support and bug fixing activities as per the SLA.
• Co-ordinate and worked with offshore team and other client teams to resolve production issues.
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Confidential, Dublin, OH

Salesforce Admin

Responsibilities:

• Created Sales force sObjects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented designed and developed Standard and Custom Apex Classes, Controllers. Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Sales force Chatter functionality for one to many business users.
• Developed Triggers in MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients.
• Experience with Outlook Integration, Single Sign On, and Sales force to Sales force functionality's.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles.

Environment: Sales force force.com platform, HCSC, Apex, Visual force, Data Loader, Chatter, sObjects, Workflows, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL

Confidential -Illinois, Chicago

Java Developer

Responsibilities:

• Implemented advanced java API and core java for coding sophisticated business logic.
• Developed Modules using Java, JSP, Swings, HTML and Spring.
• Design and Development of UI using HTML, CSS, JSP, JavaScript and Ajax.
• Used various Core Java concepts such as multi-threading, exception handling, collection APIs to implement various features and enhancements.
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database.
• Implemented and consumed web services in Java.
• Involved in various Software Development Life Cycle (SDLC) phases of the project.
• Used Spring Framework for Dependency Injection and integrated it with Hibernate.
• Used Maven to build and Apache Tomcat to deploy the application.
• Used Apache log 4j logging framework for logging of trace and Auditing.
• Developed unit test cases using JUnit framework and created few modules using JAVA Swing.
• Developed Restful web services using JAX-RS and used DELETE, PUT, POST, GET HTTP methods in spring and OSGI integrated environment.
• Used Spring JDBC Dao as a data access technology to interact with the database.

Environment: Core Java, JSP, Struts, Servlets, Eclipse, Java Script, Spring, Rational Rose, Xml, Soap, EJB, Web Services, Oracle And Tomcat

Confidential

Java Developer

Responsibilities:

• Gathered requirements for the project and involved in analysis phase.
• Developed quick prototype for the project so as to aid business in deciding the necessary ramifications to the requirements.
• Created UML class and sequence diagrams using Rational Rose.
• Designed and created user interactive front-end screens using JavaScript, HTML and JSP's.
• Used strict Object Oriented model to separate the roles of the employees and their specifications to achieve extendibility and clarity.
• Developed dynamic content of presentation layer using JSP.
• Used JDBC to interact with the Oracle database for storage and retrieval of information.
• Tested code using JUNIT.

Environment: JAVA, Java Scripts, jQuery, HTML, JUNIT, Tomcat 4.x, Oracle.