SUMMARY:

• Installation and setup of various network operating systems including Windows NT, Windows 2000 Professional Server, Linux, Windows 7 and Novell Netware 5.1
• Administration of Windows NT/Windows 2000, Windows XP, Windows Vista, and Windows 7 operating systems
• Troubleshooting hardware and software programs in network environments
• Strong background in troubleshooting and solving problems using technical manuals
• Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, floppy drives, RAM, sound video cards and modems
• Utilize, configure and use computer software such as Microsoft Windows, Microsoft Word and Microsoft Office including PowerPoint, Microsoft Project
• Able to upgrade PCs to Windows 2000,Vista, Windows XP and Windows 7
• Utilize and use Microsoft SQL Server for database applications
• Design relational database models using entities, attributes, keys, and relationships
• Ability to create basic Entity - Relational diagrams(ERDs)
• Ability to use the Relational Database Management System(RDBMS) components and features
• Very strong knowledge of the roles and importance of databases to applications
• Utilize and use Active Directory and its components

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist, Baltimore,MD

Responsibilities:

• Updating firmware on medical stations
• Diagnosing and troubleshooting firmware issues
• Installation of software on nursing stations throughout the facility
• Direct customer service with nurse staff
• Field service technician
• Windows refresh and desktop refresh at Bank Of America banks in various Maryland locations
• Bank Teller refresh at Bank Of America banks in various Maryland locations

Confidential

Inbound Forklift Operator, Aberdeen, MD

Responsibilities:

• Drive Forklift to put away received product from dock to warehouse locations
• Utilize WMS Certified Forklift Operator management systems to locate and identify locations of received product
• Use RF scanner to identify descriptions and location of product
• Confirm location of product received and put away on WMS onboard locator screen
• Ability to stand on forklift for long periods of time
• Ability to lift up to 70 pounds unassisted

Confidential

Jr IT Specialist, Columbia, MD

Responsibilities:

• Monitoring and responding to "running" programs on 18 different screens
• Monitoring and executing orders in data base system queues
• Investigating and responding to orders depending on the queue it is located
• Processing exception reports
• Processing cancellation reports
• Resetting password request from web users
• Answering incoming request from vendors
• Troubleshooting error messages during loan processing cycle
• Editing fee sheets on loan processing orders on 18 different monitors
• Troubleshooting HUD failures during uploads for loan processes
• Editing loan number HUD failure email to be processed with correct information
• Monitoring Disaster List processes for errors on 6 monitors
• Monitoring Uploads and documents for loan processes
• Submit remedy tickets for troubleshooting issues

Confidential

PC Technician, Baltimore, MD

Responsibilities:

• Installation of PC’s at various PNC Bank sites
• PC Refresh for all PC’s inside of banks
• Download all database material to newly installed PC’s
• Wipe clean all used PC’s at bank sites after installation is complete
• Upgrade PC’S from Windows Vista to Windows 7

Confidential

Communications Technician, Elkridge, MD

Responsibilities:

• Performed custom installation of cable services inside of customers place of residence
• Troubleshooting of cable signal from customers service pole to customers home
• Orientation and demonstration of cable services selected by customer
• Installation of VOIP services inside of customers home
• Troubleshoot phone services inside and outside of customers home
• Installation of Internet services on the customers PC
• Installation of VOIP modem
• Installation of router in customers home
• Installation of modem in customers home
• Orientation and demonstration of Internet services provided to the customer
• Orientation and demonstration of modem usage in customers residence
• Orientation and demonstration of router usage in customers residence
• Perform termination of cable services to a customer’s residence
• Climb telephone pole to initiate cable services for customer usage
• Troubleshoot cable services on telephone pole for customer if services are inoperative
• Troubleshoot customers electrical systems for installation of VOIP phone service
• Perform wall fish to install cable wiring behind the walls of customer residence
• Perform same day request to troubleshoot customers cable services
• Troubleshoot customer problems in NOC call center/ help desk for internet, phone and cable issues
• Troubleshoot customer problems in NOC call center/ help desk for internet, phone and cable issues during outages

Confidential

Material Management, Hunt Valley, MD

Responsibilities:

• Certified Forklift Operator
• Drive forklift to retrieve raw materials for processing of spice ingredients
• Use SAP Data Base to stage raw materials for processing of spice ingredients
• Lift 50 to 100 pound barrels of spice ingredients on pallet for processing of spice ingredients
• Return all ingredients that are not used for spices back into warehouse staging area
• Staging of raw materials into blending station for processing
• SAP Data Base processor with Confidential raw materials
• Auditing and inventory specialist of raw materials used for spice blending
• Staging refrigerated materials for spice processing in blending staging area

Confidential

Customer Service Coordinator/Shipping & Receiving Lead Specialist, Baltimore, MD

Responsibilities:

• Managed over 700 different non-profit organizations annually
• Auditing of orders pulled by warehouse personnel for pick up by agency
• Receiving over 100 inbound phone calls from agencies regarding account issues and pick up/delivery appointments
• Schedule agencies in time slots for shopping in warehouse for food items
• Schedule deliveries for agencies that need food delivered to organization
• Recruitment of over 300 agencies to join the Confidential
• Annual auditing of agencies to make sure they are within compliance of the Confidential
• Monitor agencies to ensure requirements are met with organization requirements of the 501c3 non-profit status
• Team trainer for the Navision Data Base system
• Data entry of placed orders in Navision Data Base System for delivery and pickup from agencies
• Orientated new members of the Confidential on a weekly basis
• Monitored agencies payment cycle to ensure they were in compliance with company guidelines
• Scheduled deliveries of satellite agencies that were not in the serving area of the Confidential
• Shipping and Receiving Specialist Trainer
• Inventory Management Specialist
• Performed Cycle count on a daily and yearly cycle
• Forklift operator and electric pallet jack operator certified