It Specialist Resume
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Baltimore, MD
SUMMARY:
- Installation and setup of various network operating systems including Windows NT, Windows 2000 Professional Server, Linux, Windows 7 and Novell Netware 5.1
- Administration of Windows NT/Windows 2000, Windows XP, Windows Vista, and Windows 7 operating systems
- Troubleshooting hardware and software programs in network environments
- Strong background in troubleshooting and solving problems using technical manuals
- Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, floppy drives, RAM, sound video cards and modems
- Utilize, configure and use computer software such as Microsoft Windows, Microsoft Word and Microsoft Office including PowerPoint, Microsoft Project
- Able to upgrade PCs to Windows 2000,Vista, Windows XP and Windows 7
- Utilize and use Microsoft SQL Server for database applications
- Design relational database models using entities, attributes, keys, and relationships
- Ability to create basic Entity - Relational diagrams(ERDs)
- Ability to use the Relational Database Management System(RDBMS) components and features
- Very strong knowledge of the roles and importance of databases to applications
- Utilize and use Active Directory and its components
PROFESSIONAL EXPERIENCE:
Confidential
IT Specialist, Baltimore,MD
Responsibilities:
- Updating firmware on medical stations
- Diagnosing and troubleshooting firmware issues
- Installation of software on nursing stations throughout the facility
- Direct customer service with nurse staff
- Field service technician
- Windows refresh and desktop refresh at Bank Of America banks in various Maryland locations
- Bank Teller refresh at Bank Of America banks in various Maryland locations
Confidential
Inbound Forklift Operator, Aberdeen, MD
Responsibilities:
- Drive Forklift to put away received product from dock to warehouse locations
- Utilize WMS Certified Forklift Operator management systems to locate and identify locations of received product
- Use RF scanner to identify descriptions and location of product
- Confirm location of product received and put away on WMS onboard locator screen
- Ability to stand on forklift for long periods of time
- Ability to lift up to 70 pounds unassisted
Confidential
Jr IT Specialist, Columbia, MD
Responsibilities:
- Monitoring and responding to "running" programs on 18 different screens
- Monitoring and executing orders in data base system queues
- Investigating and responding to orders depending on the queue it is located
- Processing exception reports
- Processing cancellation reports
- Resetting password request from web users
- Answering incoming request from vendors
- Troubleshooting error messages during loan processing cycle
- Editing fee sheets on loan processing orders on 18 different monitors
- Troubleshooting HUD failures during uploads for loan processes
- Editing loan number HUD failure email to be processed with correct information
- Monitoring Disaster List processes for errors on 6 monitors
- Monitoring Uploads and documents for loan processes
- Submit remedy tickets for troubleshooting issues
Confidential
PC Technician, Baltimore, MD
Responsibilities:
- Installation of PC’s at various PNC Bank sites
- PC Refresh for all PC’s inside of banks
- Download all database material to newly installed PC’s
- Wipe clean all used PC’s at bank sites after installation is complete
- Upgrade PC’S from Windows Vista to Windows 7
Confidential
Communications Technician, Elkridge, MD
Responsibilities:
- Performed custom installation of cable services inside of customers place of residence
- Troubleshooting of cable signal from customers service pole to customers home
- Orientation and demonstration of cable services selected by customer
- Installation of VOIP services inside of customers home
- Troubleshoot phone services inside and outside of customers home
- Installation of Internet services on the customers PC
- Installation of VOIP modem
- Installation of router in customers home
- Installation of modem in customers home
- Orientation and demonstration of Internet services provided to the customer
- Orientation and demonstration of modem usage in customers residence
- Orientation and demonstration of router usage in customers residence
- Perform termination of cable services to a customer’s residence
- Climb telephone pole to initiate cable services for customer usage
- Troubleshoot cable services on telephone pole for customer if services are inoperative
- Troubleshoot customers electrical systems for installation of VOIP phone service
- Perform wall fish to install cable wiring behind the walls of customer residence
- Perform same day request to troubleshoot customers cable services
- Troubleshoot customer problems in NOC call center/ help desk for internet, phone and cable issues
- Troubleshoot customer problems in NOC call center/ help desk for internet, phone and cable issues during outages
Confidential
Material Management, Hunt Valley, MD
Responsibilities:
- Certified Forklift Operator
- Drive forklift to retrieve raw materials for processing of spice ingredients
- Use SAP Data Base to stage raw materials for processing of spice ingredients
- Lift 50 to 100 pound barrels of spice ingredients on pallet for processing of spice ingredients
- Return all ingredients that are not used for spices back into warehouse staging area
- Staging of raw materials into blending station for processing
- SAP Data Base processor with Confidential raw materials
- Auditing and inventory specialist of raw materials used for spice blending
- Staging refrigerated materials for spice processing in blending staging area
Confidential
Customer Service Coordinator/Shipping & Receiving Lead Specialist, Baltimore, MD
Responsibilities:
- Managed over 700 different non-profit organizations annually
- Auditing of orders pulled by warehouse personnel for pick up by agency
- Receiving over 100 inbound phone calls from agencies regarding account issues and pick up/delivery appointments
- Schedule agencies in time slots for shopping in warehouse for food items
- Schedule deliveries for agencies that need food delivered to organization
- Recruitment of over 300 agencies to join the Confidential
- Annual auditing of agencies to make sure they are within compliance of the Confidential
- Monitor agencies to ensure requirements are met with organization requirements of the 501c3 non-profit status
- Team trainer for the Navision Data Base system
- Data entry of placed orders in Navision Data Base System for delivery and pickup from agencies
- Orientated new members of the Confidential on a weekly basis
- Monitored agencies payment cycle to ensure they were in compliance with company guidelines
- Scheduled deliveries of satellite agencies that were not in the serving area of the Confidential
- Shipping and Receiving Specialist Trainer
- Inventory Management Specialist
- Performed Cycle count on a daily and yearly cycle
- Forklift operator and electric pallet jack operator certified