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It Specialist Resume

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Baltimore, MD

SUMMARY:

  • Installation and setup of various network operating systems including Windows NT, Windows 2000 Professional Server, Linux, Windows 7 and Novell Netware 5.1
  • Administration of Windows NT/Windows 2000, Windows XP, Windows Vista, and Windows 7 operating systems
  • Troubleshooting hardware and software programs in network environments
  • Strong background in troubleshooting and solving problems using technical manuals
  • Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, floppy drives, RAM, sound video cards and modems
  • Utilize, configure and use computer software such as Microsoft Windows, Microsoft Word and Microsoft Office including PowerPoint, Microsoft Project
  • Able to upgrade PCs to Windows 2000,Vista, Windows XP and Windows 7
  • Utilize and use Microsoft SQL Server for database applications
  • Design relational database models using entities, attributes, keys, and relationships
  • Ability to create basic Entity - Relational diagrams(ERDs)
  • Ability to use the Relational Database Management System(RDBMS) components and features
  • Very strong knowledge of the roles and importance of databases to applications
  • Utilize and use Active Directory and its components

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist, Baltimore,MD

Responsibilities:

  • Updating firmware on medical stations
  • Diagnosing and troubleshooting firmware issues
  • Installation of software on nursing stations throughout the facility
  • Direct customer service with nurse staff
  • Field service technician
  • Windows refresh and desktop refresh at Bank Of America banks in various Maryland locations
  • Bank Teller refresh at Bank Of America banks in various Maryland locations

Confidential

Inbound Forklift Operator, Aberdeen, MD

Responsibilities:

  • Drive Forklift to put away received product from dock to warehouse locations
  • Utilize WMS Certified Forklift Operator management systems to locate and identify locations of received product
  • Use RF scanner to identify descriptions and location of product
  • Confirm location of product received and put away on WMS onboard locator screen
  • Ability to stand on forklift for long periods of time
  • Ability to lift up to 70 pounds unassisted

Confidential

Jr IT Specialist, Columbia, MD

Responsibilities:

  • Monitoring and responding to "running" programs on 18 different screens
  • Monitoring and executing orders in data base system queues
  • Investigating and responding to orders depending on the queue it is located
  • Processing exception reports
  • Processing cancellation reports
  • Resetting password request from web users
  • Answering incoming request from vendors
  • Troubleshooting error messages during loan processing cycle
  • Editing fee sheets on loan processing orders on 18 different monitors
  • Troubleshooting HUD failures during uploads for loan processes
  • Editing loan number HUD failure email to be processed with correct information
  • Monitoring Disaster List processes for errors on 6 monitors
  • Monitoring Uploads and documents for loan processes
  • Submit remedy tickets for troubleshooting issues

Confidential

PC Technician, Baltimore, MD

Responsibilities:

  • Installation of PC’s at various PNC Bank sites
  • PC Refresh for all PC’s inside of banks
  • Download all database material to newly installed PC’s
  • Wipe clean all used PC’s at bank sites after installation is complete
  • Upgrade PC’S from Windows Vista to Windows 7

Confidential

Communications Technician, Elkridge, MD

Responsibilities:

  • Performed custom installation of cable services inside of customers place of residence
  • Troubleshooting of cable signal from customers service pole to customers home
  • Orientation and demonstration of cable services selected by customer
  • Installation of VOIP services inside of customers home
  • Troubleshoot phone services inside and outside of customers home
  • Installation of Internet services on the customers PC
  • Installation of VOIP modem
  • Installation of router in customers home
  • Installation of modem in customers home
  • Orientation and demonstration of Internet services provided to the customer
  • Orientation and demonstration of modem usage in customers residence
  • Orientation and demonstration of router usage in customers residence
  • Perform termination of cable services to a customer’s residence
  • Climb telephone pole to initiate cable services for customer usage
  • Troubleshoot cable services on telephone pole for customer if services are inoperative
  • Troubleshoot customers electrical systems for installation of VOIP phone service
  • Perform wall fish to install cable wiring behind the walls of customer residence
  • Perform same day request to troubleshoot customers cable services
  • Troubleshoot customer problems in NOC call center/ help desk for internet, phone and cable issues
  • Troubleshoot customer problems in NOC call center/ help desk for internet, phone and cable issues during outages

Confidential

Material Management, Hunt Valley, MD

Responsibilities:

  • Certified Forklift Operator
  • Drive forklift to retrieve raw materials for processing of spice ingredients
  • Use SAP Data Base to stage raw materials for processing of spice ingredients
  • Lift 50 to 100 pound barrels of spice ingredients on pallet for processing of spice ingredients
  • Return all ingredients that are not used for spices back into warehouse staging area
  • Staging of raw materials into blending station for processing
  • SAP Data Base processor with Confidential raw materials
  • Auditing and inventory specialist of raw materials used for spice blending
  • Staging refrigerated materials for spice processing in blending staging area

Confidential

Customer Service Coordinator/Shipping & Receiving Lead Specialist, Baltimore, MD

Responsibilities:

  • Managed over 700 different non-profit organizations annually
  • Auditing of orders pulled by warehouse personnel for pick up by agency
  • Receiving over 100 inbound phone calls from agencies regarding account issues and pick up/delivery appointments
  • Schedule agencies in time slots for shopping in warehouse for food items
  • Schedule deliveries for agencies that need food delivered to organization
  • Recruitment of over 300 agencies to join the Confidential
  • Annual auditing of agencies to make sure they are within compliance of the Confidential
  • Monitor agencies to ensure requirements are met with organization requirements of the 501c3 non-profit status
  • Team trainer for the Navision Data Base system
  • Data entry of placed orders in Navision Data Base System for delivery and pickup from agencies
  • Orientated new members of the Confidential on a weekly basis
  • Monitored agencies payment cycle to ensure they were in compliance with company guidelines
  • Scheduled deliveries of satellite agencies that were not in the serving area of the Confidential
  • Shipping and Receiving Specialist Trainer
  • Inventory Management Specialist
  • Performed Cycle count on a daily and yearly cycle
  • Forklift operator and electric pallet jack operator certified

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