SUMMARY

• Salesforce Developer and Administrator having 9+ years of IT experience, which includes 4+ years of experience in Salesforce.com and around 5 years of experience on Siebel, Informatica, OBIEE development, projects Management, consultant and support related activities.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi - tier environment.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration, Mapping and Integration.
• Extensive experience in salesforce.com implementation cycle in Sales, Marketing, Service and Support modules.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflows.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application
• Strong exposure to Security and sharing rules implementation at object, field and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Microsoft Office Suite and MS Visio.
• Proven ability to deliver high quality IT projects and services on schedule and budget.
• A skilled communicator & team leader capable of managing client engagements during the daily project related activities to ensure smooth & crisp execution.
• Innovative individual with proven ability to identify, analyze and solve problems to increase customer satisfaction and control costs through expertise in Salesforce.Com, Siebel, Oracle, Informatica, OBIEE, ETL tool and cross functional team leadership.
• Quick adaptability of new technologies, zeal to improve technical skills.
• Highly skilled in developing new methodologies and optimized programming, quality analysis and project management.
• Besides strong technical skills, possesses good communication, interpersonal, intuitive, and analytical skills. Thrive in both independent and collaborativework environments. Ability to take ownership of the complete project once assigned.

PROFESSIONAL EXPERIENCE

Salesforce Developer/Administrator

Confidential, Livonia, MI

RESPONSIBILITIES:

• Manage Onsite and offshore team and distribute of work in team.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts
• Developed and maintained validation rules and custom workflow.
• Created Workflows, Email alerts and Field updates as required.
• Implemented Data segregation through Record Types and Field level security.
• Create complex workflows and Approval processes.
• Create Functional Specification document and Low level design document
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Worked on SOAP and REST API web service calls.
• Created number of users and assigned respective role and profile.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk import of data from legacy System toSalesforce. Analyzing the data and making necessary changes.
• Worked on Sales Cloud and Service Cloud.
• Worked on Salesforce1 mobile app.
• Validated and deployed code to production through Change Set.
• Made thorough testing of requirements before deploying to production.
• Created Dashboards for service representatives and Developed and maintained custom reports
• Batch reassignment of accounts and opportunities based on organizational changes.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.Interact with Business users and gather high Level business requirements
• Created templates, approval processes, approval page layouts and defined the approval actions on them to automate the processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access for different users.
• Manage Onsite and offshore team and distribute of work in team.
• Hosting daily status meeting with the client manager and business users to provide the progress of the project, Coordinating reviews and take necessary sign-offs
• Providing Effort estimation and perform On-boarding of new resources.
• Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables.
• Writing progress reports & presenting them to directors.
• Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Administrator

Confidential, New York

RESPONSIBILITIES:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).Managing the day-to-day operational aspects of the project.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
• Arranging and managing all project related meetings.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Attending client meetings & guiding them through processes.
• Used Force.com web service API for implementing WSDL in the application for access data from external systems and web sites.
• Involved withSalesforce.com Premier Support and handled the support cases with the helpsalesforce.com support.
• Worked with management and other developers to translate marketing needs into design requirements.
• Worked on Sales cloud and Service cloud.
• Creating Custom Objects and defining lookup and master-detail relationships on the objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in Data Mapping and Migration of data between legacy systems andSalesforce.com Objects and fields.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Producing timing, costing and scoping documentation.
• Coordinated integration tests with various groups and generated/documented test cases and deployment plans.
• Establishing the overall success criteria for a project, including time, cost, technical and performance parameters.
• Load/Manage the data using Apex Data Loader.
• Profile based permissions on fields and objects are enforced.
• Shifting among differing technical and project roles as required. Keep focus on Integration service team’s success, supports collaborative efforts with others.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Salesforce Developer/Administrator

Confidential, Groton, CT

RESPONSIBILITIES:

• Prepare Team Charter; define Roles & Responsibilities and Rotation & Backup Plan.
• Interacted with various business user groups, SMEs for gathering requirements forSalesforce implementation & developed and documented the Business and Software Requirements
• Lead and develop strategy for enhancing systems to meet business needs, and mapped client business process and requirements onto the capabilities ofSalesforce.com and the Force.com platform.
• Participated in cross-functional teams to address strategic and operational issues involving CRM andSalesforceinstance.
• AdministeredSalesforcesetup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overallSalesforceconfigurations.
• IdentifiedSalesforceusage problems and crafted technical / communication plans for remedial initiatives.
• Implemented break fixes, business enhancements support, feasibility requests and administrative needs toSalesforceapplication users.
• Maintained system metrics and logs to track trends in usage & adoption, data quality & integrity, and application failures.
• Created different Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports for different user profiles.
• Utilized SOQL and SOSL to query and search for business data.
• Identified process flaws in the current system and recommended business process automation in the new system after analyzing and documenting AS-IS system and TO-BE system
• Participate in project communications management includes meetings with various stakeholders to discuss on progress of project work products/ deliverables & issues on weekly basis.
• Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects.
• Used Data Loader to read, extract and load data from comma separated values (CSV) files.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc.
• Configured Logo, Salesforce Org Company Profile, User Interface Settings and Login Restrictions.
• Attending client meetings & provide status update.
• Monitoring all work in accordance with schedules.
• Developing and reviewing study protocols.
• Performing Requirement feasibility, Development, Handling User Acceptance Testing Deployment to live/Production environment.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Administrator

Confidential

RESPONSIBILITIES:

• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Configured Company Information, Fiscal year, Business Hours, Holidays, Multiple Currencies, Language Settings and User Interfaces.
• Managed Users, Roles, Permissions Sets, Profiles, Public Groups, Queues and Password.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Defined OWD to restrict access to the Users.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Created multiple Report types, page layouts and business processes for sales and support.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Maintained standard reports and created various custom reports (summary report, matrix report, tabular report etc.) in Salesforce.com.
• Created business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.
• Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.
• Customized fields, workflows, validation rules, User Management as well as security management.
• Worked on Agile methodology like Scrum for Salesforce custom app implementation.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Managing timely & accurate submission of Metrics, RCA & Lesson learnt on project.
• Institutionalization of Quality Process, Knowledge Management & other Frameworks and Participate in various Quality Audits.
• Maintaining close coordination between onsite and offsite teams for ensuring seamless delivery of the project as per scheduled timelines.
• Preparing Weekly/Monthly metrics and the status reports.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Development Team Lead

Confidential

RESPONSIBILITIES:

• Responsible for Planning, Design, and Execution of Siebel 7.7 to 8.1 upgrade.
• Developed automation tools for facilitating validation of hundreds of Siebel objects.
• Managing timely & accurate submission of Metrics, RCA & Lesson learnt on project.
• Monitoring project progress as per scheduled deadlines for various tasks. Taking necessary steps to ensure project completion with time, cost, and effort parameters.
• Worked on Siebel Configuration, Siebel scripting and Siebel Workflow related requirements.
• Worked on Requirement analysis, High level design document, detail level design document, Traceability matrix and user acceptance testing.
• Involved in development of Business Components/Objects, applets, and screens. Assisted with complex scripting to interface with client user interface (UI).
• Institutionalization of Quality Process, Knowledge Management & other Frameworks and participated in various Quality Audits.
• Helping client with issues faced while setting up Campaign data on par with business requirements.
• Understanding Business need to onboard new channels for supporting Campaigns.
• Coordinating with channel vendors with respect to business needs requirements and On-boarding of channel.
• Understanding the need for new enhancements in current system.
• Working on designing of campaigns based on business requirement

Senior Developer

Confidential

RESPONSIBILITIES:

• Worked as a lead Siebel developer and responsible to assign tasks to the team members in different phase of project.
• Created new Business Objects, Business Components, business services, applets, views, MVG’s, joins.
• Configured Applet, Business Component and Field Level User Properties to meet the requirements.
• Worked closely with business team on Requirement analysis and user acceptance testing.
• Achieve Business Rule automation using Siebel VB scripting and Created rules for Workflow Manager and Assignment Manager
• Used Vanilla Business Services as well as created Custom Business Services using eScript language.
• DevelopedEIM batch jobs(creating and modifyingIFB files), to retrieve data from back end for import, export jobs and for record level changes.
• Involved in unit testing, System Testing, Integration testing and Performance testing of the changes affected.
• Assisted in project scoping, planning tasks, and change management.
• Maintained minutes of meeting during all client level and project management level meetings.

Software Developer

Confidential

RESPONSIBILITIES:

• Working as a Siebel developer on Siebel Automotive application for client Tata Motors.
• Responsible for Siebel Configuration and Siebel scripting requirements in different phases of development project.
• Responsible for application administration activity such as setting up of organization structure, position, users, responsibilities
• Responsible for deployment and Live Siebel application at client location.
• Responsible to migrate client existing business from legacy system to Siebel Application, provide necessary training, take client feedback/requirements and consider for further releases.