SUMMARY

• Over 7+ years of overall professional IT experience with 6+ years of experience in Salesforce.com and Force.com platform developer(Certified Force.com Developer (DEV 401).
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Experience on working with Chatter objects.
• Integrated SFDC withMarketoTool to make Marketing process easy to access Leads and opportunities.
• Experience in SFDC Integration using Web Service and Apex Programming, Sales force.
• Strong knowledge about Sales cloud, Service cloud,Marketoconfiguration and customization and good understanding with Client/Server architecture, Object - Oriented design techniques and web application design.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Sales force.
• Designed various web/landing pages to provide registration for various content downloads and event attendance throughMarketo.
• Proficient in Data Migration from Traditional Applications to Sales Force using Import Wizard and Data Loader Utility.
• Experience in working with Salesforce.com sandbox, Integration and production environments.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases and Leads.
• Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Dashboards, Tasks and Events.
• Experience in web technologies like HTML, XML, and JavaScript, ExtJS and also experienced on working with data structures to manage large amount of data efficiently.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.
• Excellent Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.

TECHNICAL SKILLS

Sales force Technologies: SFDC Certified Force.com Developer, Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers,Jira, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#.

Databases: MS SQL Server, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows, Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Marysville, OH

Sr. Sales force Developer

Responsibilities:

• Involved in data migration from Excel to Sales force using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on variousSalesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Integrated Sales force with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Sales force with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• ImplementedSales forceService cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts andDevelopersto design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visual force pages and Visual force components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Sales force CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Pittsburg,PA

Sr. Sales force Developer

Responsibilities:

• Provided user support and bug fixing activities as per the SLA.
• Using Force.comdevelopertoolkit including Apex Classes and Visual force pages to develop custom business logic.
• IntegratedSalesforce.com with Siebel.
• Setup smart campaigns inMarketoto adjust data, setup alerts from forms filled
• Setup Web hooks API withMarketovendors data
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed the migration fromSalesForce.com to Siebel Sales.
• Developed Workflow Rules and Approval Process for some fields.
• Worked with variousSalesforce.com standard objects like Users, Contacts, Reports, Dashboards.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Responsible for migrating data from legacy systems toSalesforce.com using data Loader.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Involved in security levels and privileges by customizingSalesforce.com Profiles and Roles.
• Troubleshooting environment issues on Siebel servers through log files
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into QuestSalesforce.com instance
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com Application, Apex Script, Eclipse IDE Plug-in, Java Script, HTML, Data Loader, Apex Classes, Web services, Siebel Sales, CSS, Controllers, Triggers, Visual force, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, Alpharetta, GA

Salesforce developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Experience working inVeevaSystem Integration withSalesforce.com by using the functionality ofVeevaSynchronization.
• Experience working in functionality ofVeevaSynchronization with user.,
• Implemented the requirements and IDE Plug-in using Eclipse.
• Worked in agile methodology Process and Sprint System, attended daily standup calls.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with varioussalesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Worked withSalesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML,Veeva, Java Script, APPTUS, Eclipse IDE, Subversion,VeevaApp.

Confidential, Alpharetta, GA

Salesforce Developer

Responsibilities:

• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with varioussalesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developed Apex Classes, Controller Classes, extensions and ApexTriggersfor various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential

Java / Salesforce developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Integration using Web Sphere Cast Iron and Informatics cloud for data migration into the cloud

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, Sandbox, HTML, JavaScript, Eclipse IDE, CVS.

Confidential

Java Developer

Responsibilities:

• Responsible for documenting the user requirements and system design specifications.
• Responsible for analyzing business processes, user new requirements.
• Analyzed current business process and investing the old system.
• Used HTML, CSS and JSP for developing web pages and JavaScript for client side validation.
• Designed and developed back end code using Servlets and JavaBeans.
• Designed and implemented the database interaction using JDBC, and stored procedures using PL/SQL.
• Involved in process of gathering, modeling and transforming data into useful Information
• Created tables, Queries, indexes, stored procedures, triggers and constraints.
• Developed Logical data model, Physical data model and Entity Relationship Diagrams.
• Fixing defects on the JSP pages and working on enhancements.

Environment: Java, J2EE, JSP, Servlets 3, HTML, JavaScript, Struts, Springs, CSS, XML, Tomcat 6.