SUMMARY

• Over 8 Years of experience in all aspects of Software Design & Development, Business Analysis, Technical Documentation, Analysis, Database Engineering, Testing, UAT, Production, and Training.
• A combination of versatile experiences gained by working on diff customer sites with different teams & various diff projects has enabled me to develop excellent Telecom End to End Business/Technical knowledge in (CRM/OMS/ABP/EPC/Sales Engine/RIM) products and in java programming skills. Cleared Java certifications with high percentage (SCJP, SCBD, SCWD).
• Gained valuable industry experience, developing excellent communication and organizational skills with the proven ability to work well under pressure. Have been awarded with various special recognitions from customers/Amdocs.
• Working as a Development Group Leader - Technical Expert. Leading the Development team and contributing to project also as a Technical Expert by reviewing/creating technical designs.
• Excellent knowledge of Java,J2EE,(JMS), Webmethods, EJB, Spring, JSP, Servlets, XML, Web Sphere, JDBC, Oracle, Rational Rose, Ant, and Log4J.
• Expert ability to transform Business Requirements into Functional Specifications; emphasis on workflow analysis and design, complex and parameterized Use Case documentation, streamlined user interface design, business process engineering, and process flow modeling.
• Proficient in Object Oriented Analysis and Design (OOAD) representation techniques and dataflow process modeling, Analysis & Design with Interaction and Class diagrams.
• Excellent communication skills, able to work effectively with technical teammates, ensuring the proper development of Business and Functional Requirements.
• Worked as a Senior Subject Matter Expert in Cyprus, DVCI-Pune, Champaign with PBG (Product Business Group) for 2 years, Delivery Group for 1-2 years, GSS (Production Support) for 2-3 years from last 5 years in Ordering Management System, Enterprise Product Catalog, Sales Engine (8.0) - Project analysis, design, development, integration, implementation, configuration and setup, customizations, extensions, maintenance and enhancements.
• Successfully managing customer relationships and supported various accounts to resolve their issues such as M-Tel (Bulgaria), Confidential &T (US), TELUS (Canada), Rogers (Canada), Telkom (SA), Codetel (US), CLWR(US), Vonage (US), and Confidential - Chicago, etc.
• Selected as one of the candidates from all over the Amdocs Globe for the Java Extreme Training(JET) program organized by Amdocs Product Business Group to make the selected candidates as Java Experts in new technologies.
• Developed the Automatic GUI Generator using the Flex, EJB, JSP, Servlet, JAXB as part of the extra efforts for the Enabler Application and appreciated for the same.
• Proficient in developing functional and technical designs for applications enhancements and customizations.
• Proficient in resolving performance related issues using Java and SQL Performance Tuning.
• Strong presentation skills, conducted internal trainings for new hires and for L2 teams and testing teams.

TECHNICAL SKILLS

Amdocs Tools: APM, AIF (Integration Framework), ASCF (Smart Client), APX (Search Engine), ASC, FOX, ASM

Programming Languages: C, C++, Java, J2EE (Java Servlets, JSP, EJB, JMS, JAXB, Web Services), JAXP, JUnit, Ant Scripting, Java Script, Spring, Adobe Flex 3.0

Database: Oracle 10G (SQL, PL/SQL)

Development Tools: Eclipse, Toad, Microsoft Visual Basic, Flex Builder

Application Server: WebLogic, WebSphere, Tomcat, Blaze-DS

Project Management Tools: Harvest Life Cycle Manager, Perforce, Agile Methodology

General Software: TOAD (SQL Tool), JProbe (Performance Tuning Tool), Microsoft Office

Web Tools: Adobe Flex 3.0, HTML, DHTML, XML, Java Script, JSP

Hardware: HP, SUN, Windows Workstation

Operating Systems: Windows 95/98/2000/XP/NT/7, UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential, Champaign, IL

Technical Lead

Responsibilities:

• Working as OMS Development Expert in Confidential - Chicago Project on Confidential site and handling various integration issues.
• Worked as a Business and Technical Consultant on Vonage Customer site - New Jersey close to 1 year in order to help Vonage build their Self Service using Amdocs CRM/OMS/ABP backend and awarded for special contribution in the project.
• Worked as a Business and Technical Consultant on CLWR Customer site - Seattle close to 1 year in order to help CLWR build their Systems using Amdocs CRM/OMS/ABP backend and awarded for special contribution in the project.
• Focal point for Vonage on Customer site and responsible for various integrations of Amdocs and Vonage systems.
• New requirements Analysis for customer requirements and resolving gaps identified.
• Lead and manage development activities according to customer business requirements.
• Supporting released versions of Ordering and enhancements requested by the client.
• Solving the production issues related to Performance, Lock Server, Recovery Server and Memory Leak issues.

Environment: Java, J2EE, EJB, JSP, Servlets, XML, WebLogic, JDBC, Oracle11i, Rational Rose, Ant1.3, Log4J 1.2, Junit 3.8.1

Confidential

Senior Subject Matter Expert

Responsibilities:

• Responsible to certify the Amdocs Ordering Management System with the Websphere and additional features for Confidential on special demand.
• Support released versions of Ordering, EPC and enhancements requested by the client. Provide support for Versions 6.0 and 7.5 Sp2, SP3, Sp4 and involved in the development for the release of service packs.
• Worked in the Dev for 5 months in Sales Engine, EPC, OMS required for Rogers Canada for Self Service applications.
• Worked in Amdocs Delivery Group (CMCC) for the TMUK project for 3 months for the scoping, design and the development phase and awarded for the special contribution in the project.
• Focal point for the V 8.0 issues for Sales Engine, EPC, APX for AMSS for Rogers - Canada, Claro - Brazil, etc for Delivery group.
• Developed the IFD (Stuck Orders) Tool as a part of the Italy (V7.5) SP4 and the Replace offer functionality.
• Worked for the Dev of Retail Interaction Manager (RIM) product.
• Competent to handle both server side as well as GUI tasks.

Environment: Java, J2EE, EJB, JSP, Servlets, XML, WebLogic, JDBC, Oracle11i, Rational Rose, Ant1.3, Log4J 1.2, Junit 3.8.1

Confidential

Subject Matter Expert

Responsibilities:

• Support various accounts to resolve their issues such as Confidential &T (US), Telkom (SA), and Codetel (US) for Amdocs Ordering and product Catalog.
• New requirements Analysis for customer requirements.
• Responsible for solving the performance related issues using SQL and Java.
• Conduct the trainings to the new hires.
• Create enhancements related to the EPC Product Catalog Area using JAVA/EJB.
• Responsible for cleaning the backlog of the defects of the different Accounts and PQA CR’s.
• Support the Amdocs Customer Management Ordering system.
• Coordinate between the different teams to resolve the issues.
• Responsible for giving the time estimations for the new enhancements.

Environment: Java, J2EE, EJB, JSP, Servlets, XML, WebLogic, JDBC, Oracle11i, Rational Rose, Ant1.3, Log4J 1.2, Junit3.8.1