SUMMARY:

• Confidential is a proven experience design team leader who has worked across a broad scope of industries, ranging from Fortune 500 companies to startups to government organizations. He has consistently helped deliver effective solutions that solve customer needs while meeting client and business goals. He has a track record of success in customer experience, user experience, interaction design and front - end development.
• Confidential enjoys mentoring team members and building team effectiveness and collaboration to tackle difficult challenges. Most recently, his roles involve nurturing organizational support for creating delightful experiences. He has helped grow the design literacy and fluency of teams and organizations using lean and agile methodologies. He is passionate about helping to foster a culture of innovation at companies where learning is the driver to success.

TECHNICAL SKILLS:

Web: - HTML5, CSS (CSS3, Sass, Less), JavaScript/DOM (AJAX, JSON)

Web Libraries/Frameworks/Utilities: - jQuery/Node.js/Grunt/Gulp/Bower, Zurb Foundation/Twitter Bootstrap/Kendo UI

UX: - Optimizely, Chalkmark, Morae, Silverback, Ethnio, Websort, UX Recorder, Unbounce, Mural, InVision

Content Management and Ecommerce: - SharePoint, Drupal, Expression Engine, Shopify, WordPress, Craft, Statamic

Software: - Adobe Creative Cloud, Axure RP, Balsamiq Mockups, Visual Studio 2013, SublimeText, Microsoft Office

Programming Languages: - PHP (CodeIgniter), ASP.NET MVC

Source Control Management: - Git, IBM ClearCase, Microsoft Team Foundation Server, Source Tree

Analytics, SEO: - Google Analytics, SiteCatalyst

Web Server/Database Stacks: - Apache/Nginx/IIS, MySQL/SQLite/SQL Server

Operating Systems: - Windows, Mac, Unix (including command-line interface)

PROFESSIONAL EXPERIENCE:

Confidential

User Experience Lead

Responsibilities:

• Confidential is currently leading Confidential ’ user experience practice. He partners with clients, leadership, engineering, and influencers to help ensure the company delivers well designed geospatial solutions to meet business goals and solve customer problems. He establishes a unified design vision across the organization’s entire product and service offerings. Confidential infuses human centered design into project and product development and evangelizes experience design throughout the company. Working closely with leadership, he helps to realign the company’s rituals, environment, and definition of success to help drive the organization’s transformation into a product driven company.
• Confidential implements and oversees a lean discovery (think, make, check) and delivery (build, measure, learn) experience design methodology. He advises management on asking the right design questions, assessing resource needs, and planning next steps to foster a culture of experimentation.
• Confidential develops the strategy and planning for the people, processes and technology required for UX execution. He recruits and leads UX team members (including researchers, interaction and visual designers) and broadens the team’s reach throughout the organization. He builds the UX practice to form an internal agency so that product/project teams have access to readily-available design talent. He creates proposals and materials to market the value of experience design to clients. His business development work led to winning a substantial project with a key account, Virginia Department of Conservation and Recreation (DCR).
• The DCR Nutrient Management project employed the full experience design discovery lifecycle. During the project he successfully led multiple rounds of research, discovery, ideation, design, presentation, critique, and validation activities to greatly simplify a future state experience over the baseline legacy system. Across all goal completion tasks, the first iteration of the validated solution increased success rate by 20%, decreased time on task by 49%, and eliminated task excursions altogether resulting in an improved qualitative SUS score of 77 (B) from 57 (D).
• The newly implemented, lean design methodology also establishes a framework to iterate on existing flagship products and inform new product development such as “OutdoorAccess”. For “Outdoor Access”, Confidential works closely with the product owner to evaluate the competitive landscape and inform product strategy. He implemented a test and learn platform for clickstream analysis and metric-driven design to identify the cost and scope of customer problems and product iteration. In addition, Confidential led stakeholder interviews, competitive analysis, customer research, collaborative ideation workshops, story mapping sessions, and the creation of a minimally viable product (MVP) roadmap. Confidential helped evolve product strategy from building new features (output) to increasing conversion and customer engagement (outcomes).

Confidential

Manager, User Experience and Front-end Architect

Responsibilities:

• Confidential managed a customer experience team and all aspects of user experience for a B2B portal for the client’s sales force and retail partners. The portal was the primary touch-point for sales and contract execution, product fulfillment, category analysis, revenue reporting, and product promotion. As client liaison for the project, Confidential was responsible for growing the account and customer experience team. Client relation and business development activities included meeting with executive leadership to understand business goals, developing proposals and statements of work, and managing resource needs. Confidential worked and partnered with business stakeholders, executive management, onshore and offshore engineers, and creative vendors.
• As team lead, Confidential managed and planned customer experience streams of work including customer engagement strategy, and user experience. These activities included: overseeing the implementation of a digital analytics framework, planning and guiding quantitative and qualitative user research; partnering with creative vendors, facilitating ideation sessions; driving interaction design; and coaching and mentoring team members.
• Confidential also directed the front-end re-architecture of the portal application. The work entailed redeveloping the application as a mobile-first, responsive, device agnostic solution adhering to modern web standards and best practices. Confidential directed the development, integration and release of an automated front-end scaffold and build process. Project scaffolding and build automation introduced build task management, asset management, and targeted deployment into the development lifecycle. This role also involved mentoring and developers on front-end engineering best practices; documenting development guidelines and design patterns; conducting code reviews; and providing technical quality assurance oversight.
• The successful introduction of a test and learn customer experience methodology ensured confident deployments proven to solve user goals. The mobile first re-deployment of the portal saved the client over $10MM by eliminating legacy system license agreements and maintenance costs. The successful deployment of the technical re-architecture: eliminated technical debt; introduced DRY development principles; improved application performance; increased development velocity; enabled easily maintained deployments; and saved time and cost by eliminating manual configuration. For the top fifteen most trafficked pages of daily active users, the re-deployed platform decreased application page load time by 42%, page requests by 30%, and page size by 28% through optimizing and bundling assets resulting in fewer and smaller synchronous requests.
• Confidential used the following software and technology for this role: ASP.NET MVC, JavaScript/JSON/Node.js/Grunt/Gulp/Bower, BackboneJS/Kendo UI, Git/TFS, HTML5, CSS3/Sass, Zurb Foundation, Wraith/JSlint/CSSComb, Balsamiq Mockups/Axure RP Pro/InVision App, Morae.

Confidential

Sr. Interaction Designer

Responsibilities:

• Confidential lead the user experience design lifecycle for B2C products including research, discovery, ideation, prototyping, usability, visual design, and interaction design. He partnered with product owners and internal stakeholders to distill business and user goals into clearly defined stories/tasks, opportunity backlogs and design principles. In addition, he participated in strategy, release, and iteration planning with executive leadership, business analysts, quality assurance, marketing, engineers and users.
• Confidential translated requirements into elegant, innovative web projects and mobile applications using lean, agile methodologies, such as Kanban and Scrum, to continuously build, test, and iterate product features.
• Confidential oversaw qualitative and quantitative user research, including moderated interviews, A/B/multivariate tests, and remote usability sessions, to rapidly validate user behavior and inform design strategy.
• Confidential used the following software and technology for this role: Nginx, PHP5, JavaScript/jQuery, Git, HTML5, CSS3, Optimizely, ChalkMark, Ethnio.

Confidential

Sr. Experience/UI Designer

Responsibilities:

• Confidential worked with product management to develop strategy and product requirements. He participated in research, design, and conceptualized user needs and new product development.
• Confidential also engineered, developed, and maintained product frontend architecture and created interaction design for complex web-based applications. He created visual design, wireframes, prototypes, and information architecture artifacts based on business requirements and user stories gathered from stakeholders.
• Confidential used the following technology for this role: ASP.NET MVC, JavaScript/jQuery, ExtJS/Sencha, JSON, Git, HTML5, CSS3, Kendo UI, Twitter Bootstrap.

Confidential

Lead User Interface Designer

Responsibilities:

• Confidential worked with teams of developers, analysts, and product managers to build and support interactive applications and public-facing products. He developed the brand, user interface and interaction design of web-based applications as well as interviewed stakeholders to gather business, technical and user interface requirements.
• Confidential created sketches, wireframes and high fidelity prototypes exploring UI patterns based upon requirements. He developed and conducted usability tests using paper prototypes and remote testing tools. He partnered with external vendors to develop prototypes and designs into rich application experiences.
• Confidential engineered, developed and responsively designed projects using modern, open source client-side libraries and frameworks. He served as the subject matter expert on user experience and user-centered design and ensured product compliance with interface, usability and accessibility guidelines (Section 508, WAI-WCAG, WAI-ARIA).
• Confidential used the following technology for these projects: Apache/Ant, JavaScript/jQuery, Git, HTML5, CSS3/Sass/Compass, HTML5 Boilerplate, 320 and Up, Twitter Bootstrap.

Confidential

Web Manager

Responsibilities:

• Confidential directed daily team activity and managed interactive projects and web properties. He set the strategy for digital solutions and partnered with external stakeholders. He also managed customer experience and web content management system development.
• Confidential provided leadership, mentoring and to staff on technical development and content management. He developed applications utilizing JavaScript and third party APIs, such as Google Maps. In addition, he developed custom add-ons and plugins for CMS using PHP and CodeIgniter. Confidential also developed user research and interaction design artifacts including personas/archetypes and mental models.
• Confidential was also responsible for creating user interface, visual and information design, information architecture, and multimedia materials.

Confidential

Sr. Designer/Content Manager

Responsibilities:

• Confidential managed front-end development of web properties including visual design, accessibility, information architecture, and content strategy. He participated in strategic planning with executive management, business stakeholders and developers as well as established the agency user experience practice.
• Confidential worked closely with the lead architect to build a custom, cross-browser, content management system and various business applications during his service. He created accessibility, usability, and content developer curricula and mentored the design team and content developers. He researched and implemented new processes and tools to improve the overall customer experience of projects.