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Specialist/ops System Specialist (web Developer) Resume

Richmond, VA


To obtain a challenging position with a stimulating and growing organization that can benefit from my 11 years experience in the fields of communications and web design/development.


  • Outstanding computer skills utilizing Microsoft Office 2000 (Word, Excel, Powerpoint, Access, Outlook), Internet Explorer 7.0, Adobe Photoshop, Adobe Acrobat Professional, FrontPage 2000, HTML/ASP/Dreamweaver, and Flash
  • Innovative problem solver with demonstrated ability to formulate strategy, create solutions, manage projects, and implement programs
  • Strong interpersonal, verbal, and written communication skills
  • Proven ability to develop and implement customized training programs
  • Excellent teamplayer, having served on cross - functional focus groups and as liaison between several departments



Specialist/Ops System Specialist (Web Developer)

  • Created & maintained all aspects of the servicing knowledge-base intranet “OneAnswer” for Genworth Life/LTC/Annuities operations utilizing Dreamweaver, CSS, HTML, Photoshop, Flash and Adobe Acrobat Professional. This included writing reference documents for Annuities and obtaining approval from Legal and Compliance.
  • Created weekly communications bulletin (using MS Word/HTML and Outlook) for the Annuity Call Center


RI&I Compliance Specialist

  • Part of Marketing Operations team, facilitated, scheduled and recorded all results of the compliance reviews for marketing materials
  • Provided “live” notes/comments on review documents during compliance marketing reviews, utilizing Adobe Acrobat Professional’s commenting features.
  • Create html emails and seminar invites as needed by the marketing department


GE Financial Assurance Web Administrator

  • Created & maintained all aspects of the servicing intranet OneAnswer for GEFA Annuity operations utilizing Dreamweaver, CSS, HTML, Photoshop and Adobe Acrobat Professional. This included writing reference documents for Annuities and obtaining approval from Legal and Compliance.



  • Created web site for small local band and STITCH AND SEW, INC. (a retailer for Husqvarna Viking Sewing Machines utilizing Front Page 2000 and Photoshop
  • Created & maintained web site for small local businessman

Confidential, Richmond, VA

Business Systems Analyst

  • Create applications utilizing existing software and systems to support the category management process
  • Develop and integrate new category management related systems and provide system requirement analysis
  • Conduct project management (schedules & progress reporting, cost/benefit analysis, outline necessary computer skills and coordinate training, assist with system design and specification)
  • Perform database/file design, program/module coding
  • Write user guides and procedures, and provide training as needed
  • Run routine reporting for billing utilizing existing procedures in M.S. Visual FoxPro


Marketing & Category Management Coordinator

  • Provided assistance to Vice President of Marketing
  • Developed proposal of new demo program to raise income $32,500 annually, and managed the program after approval - required scheduling, coordinating product and labor for each event, setting of billing, collecting, and follow-up reporting to vendors
  • Managed the Free Publication Rack program - helped to develop a formal contract for publishers to rent space in an orderly fashion, maintained contracts and initiated the billing each month
  • Served as Ukrop's Project Manager for several programs benefiting Non-profit organizations - Check Out Hunger (for the Central Va. Food Bank), Christmas Mother and the American Red Cross Hurricane Disaster Fund
  • Tracked budget spending, balanced various accounts to the general ledger
  • Led a Computer Support Group to help raise the level of computer skills and improve office communications and efficiency - put together training presentation on various topics in Word, Excel, and Outlook
  • Managed Sidewalk Sales & Solicitation - put together guidelines and helped Store Managers determine the best course for the "gray" areas
  • Developed improved process and managed Vacation Bible School program that supports approximately 750 + churches in the Richmond area - put together guidelines, product information and answered any questions the stores had during the program


Administrative Assistant to the Vice President of Sales & Marketing

  • Provided administrative assistant to the Vice President of Sales & Marketing and direct reports when necessary
  • Tracked budget spending for various accounts and balanced them to the general ledger
  • Implemented and managed a Free Publication Rack Rental program which took an area with no income to an incoming generating program of $88,000 per year
  • Managed Demo Program - communication to stores, scheduling, billing
  • Developed guidelines and served as contact/manager for Central Va. Food Bank and Stores for the thrift pickup program
  • Maintained the quarterly sales projections worksheets - (designing & making sure projections were done on time)
  • Compiled and edited information for weekly bulletin of merchandising and product information (30-40 page document) for 27 stores - pulling information from several departments at the Support Center
  • Developed and maintained a Maintenance Request list for 27 stores - received calls, logged them, and passed to maintenance team

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