Â Web Developer Resume Atlanta, GA - Hire IT People

TECHNICAL SKILLS:

Proficient: Git version control, HTML, CSS3, Bootstrap, PowerShell

Editors/IDE: Sublime, ATOM, Visual Studio Code

Knowledgeable: Agile Development, Test - Driven Development, MySQL, T-SQL, JavaScript, jQuery

Technical Support Proficiency: MSWindows7/10 support, MS Outlook365, Active Directory Support

PROFESSIONAL EXPERIENCE:

Web Developer

Confidential, Atlanta, GA

Responsibilities:

Built with HTML, CSS, SCSS, and Bootstrap
Features animated home page for effect.
Built with HTML, CSS, Bootstrap, JavaScript, and jQuery
Live website for Maryland based non-profit
Created with on WordPress CMS platform edited with CSS and minor PHP customizations
My own website where users can see some of the sites I’ve created
Built with HTML, CSS, JavaScript, jQuery

IT QA Call Specialist

Confidential

Responsibilities:

Responsible for conducting quality reviews of incoming /outgoing calls to ensure service goals and quality standards are met.
I coordinate with the management team to ensure reviews are performed on schedule as well as provide critical data needed for generation of reports reflecting team performance which helped lessen the chance a frustrated user would stop calling for assistance.

IT Technical Helpdesk Associate

Confidential

Responsibilities:

Provide Windows 10 based Tier1/Tier2 Support functions that include: troubleshooting technical issues, logging those issues and troubleshooting steps as well as conducting triage of reported issues.
Effective use of SQL queries for data-mining of customer information

Tier 2 Technical Support / Implementation Specialist

Confidential

Responsibilities:

Responded to and troubleshot issues reported by employees across a wide variety of technologies including laptops, peripheral devices, VOIP phones, and software/cloud applications both onsite and remotely.
Troubleshooting consisted of the installation of Windows, configuration, technical troubleshooting, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Windows XP & Windows 7

Mobile Support

Confidential

Responsibilities:

Delivered high level of sales support by initiating consumer interest or inquiry for our products & services through community events, and word of mouth advertising.

Technical Support Representative

Confidential

Responsibilities:

Effective troubleshooting in a high-volume call-center consisting of chats and emails for technical software, hardware, and network problem resolution including password resets, documenting problems, and research.