SUMMARY:

• Solutions oriented Systems Engineer with proven success designing, implementing and integrating cost - effective, high performance technical solutions to meet challenging business needs.
• 15 years of experience and knowledge with Windows Environments as well as 10 years of experience and knowledge in Microsoft SQL Server.
• Proven expertise in problem analysis and resolution, troubleshooting hardware, software and networking issues under high-pressure environments while maintaining commitment to quality customer satisfaction.
• Organized, self-starting professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
• Team player with outstanding interpersonal and communication skills interfacing with all levels of organization as well as external vendors.
• Ability to pick up new skills quickly.

TECHNICAL SKILLS:

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Motherboards, Printers, Routers, Hubs, Switches

Operating Systems: Windows Server NT 3& 4/2000/2003/2008/2012, Windows 95/98/2000/XP/7/8.1

Protocols: TCP/IP, NetBEUI, WIND, DNS, DHCP, Ethernet, Token Ring

Software: iOS Development, Android Development, IIS 6/7/7.5, VMWare, PowerShell, Windows Update Service, Active Directory, MS Exchange 5.5/2000/2007/2010, MS IIS 4/5/6/7, Citrix Server, MS Office Suite 9x/2000/2003, Symantec Ghost, Double Take, ArcServe, BackupExec, Crystal Reports 7.x/8.x, Seagate Info 7.x, Lotus Notes, Lotus Domino, Outlook 2007/2010, SQL 2008 (R2)

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

WebTech Analyst

• Partner with workgroups to resolve existing project or Shared application issues
• Active Directory Team
• NOS
• Security
• Networking
• Responsible for the availability and stability of the State Farm Intranet environment.
• Primarily focused on representing the intranet team in service and project work (80% project and 20% service) implementing web solutions.
• Partner with other project teams Analysts to implement IIS solutions.
• Troubleshoot IIS 6 and 7.5 (currently migrating from version 7.5 to 8) on Windows 2003, 2008 and 2008 R2.

Sr. Project Implementation Consultant

• Architecting and Designing highly available, scalable, distributed Web hosting solution
• Performance tuning of web servers, applications hosting in IIS
• Configuration of parameters to tune web servers.
• Clustering at Web server level, for farm deployment.
• Configuration of IIS Webserver for n - tier apps for high volume site
• Configuration of application to use the Web services, Integration platforms, 3rd party components.
• Troubleshooting IIS;
• Log Files
• MIME Mappings
• Dynamic Web content
• Permissions Issues
• Worker Processes
• Web Service shutdown
• Configuration of DB Parameters optimization.
• Perform installation of Client/Server products. Ensure the quality of all steps during the implementation process in accordance with the Fiserv Quality Management System. Specifically the processes, work instructions and forms for this department.
• Provide MSSQL planning, development, deployment, and support services pertaining to the development of Client Server Products.
• Provide directed and independent research on emerging technologies with specific attention to integration of these technologies into the Client Server product suite. Be prepared to support research through either verbal or written reports.
• Participated in-group level discussions relating to technology evolutions and the possible ramifications and/or uses of technologies to Client/Server Products.
• Provide for integration support to Client/Server products from all Fiserv Business units. This includes, but is not limited to CSCS, Imagesoft, EasyLender, and Deluxe.
• Maintain and support an integrated lab environment in order to facilitate testing and provide for a focal point in customer demonstrations. Ensure that the lab environment in maintained in good repair and is updated in pace with technology.
• Ensure for a high degree (99.5%+) of up time for all Client/Server computers and environments.
• Maintain accountability and storage for all Client/Server software and hardware.
• Provide network diagrams and planning on demand to client environments in relation to the deployment of Client/Server products.
• Ensure for consistent and accurate backups to all Client/Server computers and environments. Perform backups from all other machines on a demand basis.
• Provide for NT Domain/Active Directory planning, development, deployment, and support services pertaining to the development of Client Server Products.
• Provide second level customer support to customers as needed. This support includes, but is not limited to, MSSQL, Customer installation, Product integration, and AS/400 communication.
• Provide support in MSSQL scripting, this includes automating scripting processes to assist with deployment of SQL databases.
• Provide MSSQL training to customers on new SQL requirements for the Client Server systems. This training may be conducted on site or remote as required by the customer.
• Maintain and enhance skill set as technologies emerge and change. This may be accomplished through (although not limited by) trade shows, independent research, directed courses, and seminars.
• Provide for integration support with all Novell and Microsoft products.
• Work with development staff to determine and implement design and testing of new transaction delivery products.
• Maintain strong communications to the Manager of Client/Server Design as to product status in a timely and effective basis

Sr. Client Server Technician

• Provide hardware and software installation and support services for CBS clients and internal employees.
• Provide daily technical support for the defined CBS client server products/applications and work with other department personnel if needed for problem resolution, including all necessary follow up.
• Define, organize, and coordinate projects to ensure they are completed on time and according to quality standards.
• Create Project plan for all significant projects.
• Responsible for the layout, deployment, and support of web pages via HTML, CSS, ASP and XML.
• Automate scripting processes to assist in the systems administration requirements of all client hosted servers.
• Assist in the maintenance, deployment and documentation of a lab environment for installation and product testing.
• Including Firewall, VLAN, and Network security
• Cluster install and configuration
• Scripting of multiple IIS Servers.
• Develop process and procedures documents.
• Adhere to Fiserv change control management policies, procedures and processes.
• Document problems, technical requirements and monitoring reports.
• Provide on-call and after-hours support on a scheduled basis.
• Perform other duties as required.

Sr. Web Administrator/Distributed Computing Analyst/Client Server Developer/Analyst

• Provide technical direction for the client in planning, development, configuration and delivery of new and advanced technologies that address the business needs of the client.
• Responsible for the installation, configuration and Administration of Exchange server, as well as creating users, groups, and supporting all issues related to email.
• Responsible for installations, maintenance and performance tuning on users workstations, as well as the Compaq Hardware & Software for multiple servers.
• Develop and document Domain Security Policy configuration for deployment of Web Servers, Database Servers, Novell, Windows NT 2000, and Citrix Terminal servers
• Apply technical knowledge and skills in assessing technical requirements and develop solutions to problems unusual complexity requiring a degree of ingenuity and innovation.
• Technical consultant for Programmers and Business Analysts on PC and Client Server Applications.
• Interpret and develop client’s policies and procedures and solutions which meet the needs of Fidelity Information Services and the client.
• Provided all levels of support for all users at the Data Center, which included Windows 3.1, Windows 95, Windows NT, Windows 2000, DOS 6.22 and 4.1x servers. As well as Harris Bank Branches in the Chicago land area.
• Provide technical project documentation relating to the Active Directory configuration
• Train the client’s Information Systems department to install, configure and troubleshoot the applications within their environment.
• Provided documentation to internal Information Systems group for implementations.
• Provided 2nd and 3rd level support for two Novell 4.1x servers within Ethernet and Token-Ring environments.
• Update environments with latest OS patches and virus definitions.
• Establish relationships with the client’s Information Systems Group.