SUMMARY :

• Having 8 years of IT Experience which includes 5 years in design and development of BPM applications using Pega Rules Process Commander (PRPC).
• Involved in designing Enterprise Class Structure by following Pega best practices and guardrails.
• Experience in Design, Development and Deployment of PRPC and Java/J2EE based applications.
• Involved in designing the data model and process flows of the enterprise applications.
• Good business knowledge in Healthcare, Insurance and Financial domains.
• Involved in the implementation and configuration of Customer service Application(CRM) used PEGA CPM - HC framework.
• Have knowledge on provider contracting by using Pega PHYCON framework.
• Strong experience in Pega 7 BIX extraction and its implementation.
• Used MQ rule for keep connect with IBM web sphere MQ server.
• Used BIX for the extraction of data from Pega tables including the columns present in the BLOB.
• Good Knowledge in Smart Dispute Framework’s chargeback, write-off workflows for both Issuers and Acquirers.
• Experience in end-to-end software development lifecycle (SDLC) including Analysis, Design, Development, Testing, Implementation, Maintenance and Support.
• Worked on Project methodologies like Agile and Waterfall
• Experience in interacting with users to collect business process data.
• Expertise in PRPC flows, interpretation of Flow shapes, Tickets, interpretation of complex flow shapes for business scenarios, Activities, Process Flows, Screen Flow, Harness rules, Layout, Sections, Data Modeling, Decision and Declarative rules.
• Designed and developed SLA's per business requirements.
• Strong expertise in UI, Process flows, Caching, Rule resolution, Activities.
• Experience in co-ordination with various support groups like DBA, Pega COE, Performance Management Team and Data Architecture.
• Implemented various PRPC Decision rules and Declarative rules.
• Experience in designing application security which involves setting up Access Groups, Access Roles, AROs, Operator IDs, Applications, Organizations, Org Divisions, Org Units and Work Groups.
• Very good experience in PRPC Reporting Features Report definition, List View and Summary View to present the data efficiently to the business users.
• Experience in using debugging and performance tools like Clipboard, Tracer, Performance Analyzer (PAL), DB Trace and System Management Application (SMA).
• Developed Process Flows/Flow Actions, Activities, Decision Rules and User Interfaces like Harness, Sections, Dynamic Layouts, Screen Layouts and Portal rules.
• Experience integrating the applications with external systems by using Services and Connectors (SOAP and REST),File and Email in Pega PRPC
• Extensive knowledge of HTML and JavaScript.
• Worked on PRPC upgrade Project from version V6.2 to V7.1
• Delivering the quality deliverables within the deadlines according client standards.
• Keep tracking the defects and analyzing the defects and fixing those in timely manner.
• Participate in the meetings with client & incident Triage calls to achieve quality deliverables within timelines
• Solid Experience in DB2 and Oracle9i/10g, stored procedures and triggers.
• Experience in using Directive Capture of objects (DCO) to find the required solutions and base line requirements for applications.
• Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast-paced team environment

TECHNICAL SKILLS :

BPM Tool: PEGA PRPC 6.2, 7.1

Languages: Java, J2EE, SQL.

Frameworks: PEGA CPM Framework, Smart Dispute

Web/Application Servers: IBM Web Sphere

Scripting Languages: HTML, XML, JavaScript, CSS

Database: IBM DB2, ORACLE 9i/10g, MySQL

WORK EXPERIENCE :

Sr. Pega Developer

Responsibilities:

• Project being AGILE, participated in the discussions with the Business Users and Client in gathering the requirements.
• Worked in close coordination with LSA, Business leads and Analysts to evolve existing production processes by designing, developing the Enterprise class structure.
• Involved in creating data model for the application, using Properties (Page Lists, embedded pages), analyzed the application and proposed the work page structure.
• Involved in optimizing and refactoring the code for better performance and ease of maintainability.
• Used BIX to extract all BPM data, Work details, Assignment and Processes.
• Developed scripts for running extract rules of Pega BIX.
• Used BIX for the extraction of data from Pega tables including the columns present in the BLOB.
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Used SLA’s to assign and escalate tasks based on priority. Tasks are assigned to associates by considering various criteria like task type, availability, current assignment work load etc.
• Created Technical design document of specification assigned and configured class-structures, workflows.
• Developed the rules as per the business requirement including UI Screens, Activities, correspondence rules, data transforms, declarative rules and decision rules.
• Worked with the Unit testing and System integration testing.
• Used transport protocol negotiation between multiple formats such as HTTP, JMS, JDBC.
• Involved in Change Management and enhancement aspects including defining and implementing Procedures/Technologies.
• Involved in Creation of validation (property-validation. obj-validation) rules to implement business logic validation.
• Implementation of Decision tables, Decision Trees, Decision Maps and Declarative expressions, Constraints and Indexes
• Created and implemented Service and Connect rules.
• Created Reporting, List view and Summary View reports for the reporting purpose in the process commander.
• Created Agents which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Defined the SQL connector rules to get data from the external database.
• Utilized debugging tools Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging and monitoring application.
• Involved in migration and deployment of system rules from development to UAT. Supported migration to production environment working closely with implementation teams
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
• Worked with Metadata Accelerator for consuming External Services, XSD and WSDL deployment.
• Acted as a liaison between the business and the technical team.

Environment: Pega PRPC 7.1.6,IBM DB2, IBM Web sphere, HTML, XML, JavaScript, CSS.

Sr. Pega Developer

Responsibilities:

• Design & Development of the Business Process Management (BPM) components which includes PRPC Flows, Business Rules for the application flow.
• Involved in design and development of Data Model, Class structure, Complex Process flows, Activities, Functions and User Interface (UI) Rules.
• An XML Parser is a parser that is designed to read XML and create a way for programs to use XML.
• Design and development of Harness rules, Section rules and Layouts
• Created Activities and steps for implementing Core Business Logic.
• Design and development of Reporting Rules, Technical Rules and Security Rules.
• Created List view and Summary view reports for the reporting purpose in the process commander.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Created Gadget and HTML Fragment rules for custom portals.
• Designed custom User and Manager Portals.
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into Jira stories and analyzed that with team to make sure development is per business need
• Created rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list and SLA rules to assignments & work objects for time-constrained processing of assignments and work objects.
• Worked with DBA on improving the response times of the various queries, and the overall performance of the system.
• Worked with Declare Indexes, Agents and Listeners.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging
• Worked extensively in designing application security which involves setting up Access groups, Access Roles, ARO’s, Operators, Application ID, Org Divisions, Org Units and Work groups
• Created DMLs for executing the scripts as part of updating the backend tables in production.
• Involved in Bug fixes and Unit testing

Environment: PEGA PRPC V7.1, Jira, DB2, IBM Web Sphere, SQL, HTML, CSS, XML

Pega Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC).
• Performed detailed analysis of project requirements and prepared Technical design document from use cases
• Interacted with clients to understand the business requirements
• Designed Data model per business requirements.
• Worked on Designing and developing Workflows and Rule sets as well as integrating the application with external systems.
• Worked on PRPC User Interface development - Harness, Flow Actions, Sections, Dynamic Layouts, and Screen Layouts.
• Modified Workflows using MS Visio in PRPC.
• Created Activities for implementing Business Logic. Developed Decision rules and Declarative rules
• Created SQL connector rules to retrieve data from external database.
• Used MQ(message queue ) rule to define connector interface rules.
• Worked with Agents. Designed and developed SLA's per business requirements.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging
• Troubleshoot and communicate with PEGA Support team to resolve technical issues which require hot fix from PEGA systems.
• Mentored the teams that are working off shore by providing business insight and resolved functional and technical queries raised by the team.
• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.
• Responsible for Unit Testing, Integration Testing and Performance Testing of application.
• Resolved tickets raised in UAT and SIT environments

Environment: Pega PRPC 6.2, IBM Web sphere, Oracle, SOAP,JAVA, MS Visio, SQL Developer, HTML,CSS.

Java Developer

Responsibilities:

• Performed detailed analysis of project requirements and prepared technical design document.
• Used Servlets, JSPs, and MVC framework.
• Designed the User interface using JSF, HTML and Java Script.
• Developed DB mapping XML files in Hibernate.
• Participated as a team member in Agile teams and worked with Scrum master to implement user stories.
• Created UML sequence diagrams to show the page flows.
• Performed Integration, Unit and Regression testing on the application components.
• Played a key role in release management activities.
• Co-coordinating with onsite people and Interacted in client sessions.
• Conduct code walk through sessions with the java development team.
• Used Rational Application Developer for Application Development and SVN for version control.
• Research & Development activities to solve the technical challenges faced during the development phase of the project.

Environment: Java/J2EE, JSP, Servlets, XML, XSLT, Hibernate, MySql, UML, Websphere.