We provide IT Staff Augmentation Services!

Web Designer / Service Designer  Resume

2.00/5 (Submit Your Rating)

Rockville, MD

Hire Now

SUMMARY:

  • Highly motivated, self - directed professional with broad range of business process analysis and support experience seeks to bring talent to an organization that values hard work, dedication, and results.
  • Expertise in providing innovative solutions for complex technical and workflow problems and testing applications.
  • Proven track record in resolving technical issues, managing projects from inception to completion, and overseeing technical support.
  • Data Analysis Requirements Gathering Systems Testing Script Writing Production Support Documentation
  • Client Relationships PVCS Tracker Serena Dimensions Version Manager Service Management

TECHNICAL SKILLS:

Software: Oracle, db Saint, Sybase, SQL Advantage, Service Manager, Serena Dimensions, Version Manager, PVCS Tracker, Remedy System, HUD Ware, Novell Group Wise, Visual Fox Pro, Arc Solo, Arc Serve, OCR, Easy CD-Pro, STARS system, Service Desk, Remedy, Service Now, JIRA, Amazon Web Services

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Web Designer / Service Designer

  • Maintaining Web Services division for Tier 3 Service Desk
  • Resolving internal users’ software and technical issues; producing user documentation as needed.

Confidential, McLean, VA

Business Analyst/Systems Tester

  • Maintained project management plans for implementation and data conversion at customer site.
  • Designed and reviewed program tasks.
  • Resolved internal users’ software and technical issues; produced user documentation as needed.

Confidential, Washington, DC

Business Analyst/Systems Tester

  • Prepared and coordinated installation of new systems; procured hardware, software, and application tools.
  • Created, analyzed, and validated detailed functional specifications.
  • Delivered elements of systems design, including data migration rules, business rules, wireframes, and other detailed deliverables.
  • Facilitated design sessions with t implementation team to define the solution.

Confidential, Washington, DC

Business Systems Tester/Technical Help Desk Manager

  • Answered calls from service desk and provided prompt, courteous assistance to users.
  • Diagnosed and troubleshot problems regarding networks and hardware/software.
  • Developed a new template for system’s test plan.
  • Created an in-house ticketing system for clients’ service desk tickets.

Confidential, Washington, DC

Technical Support/Help Desk Manager

  • Implemented network policies, procedures and standards, and ensured their compliance with information systems and company objectives.
  • Served as liaison for the Housing of Urban Development-Multi Family Help Desk.
  • Provided solutions to any issues in a timely, professional manner.
  • Prepared daily status reports for senior management.
  • Gained valuable knowledge and experience in all aspects of user support and help desk operations.
  • Honed customer service skills to ensure satisfaction and resolve any issues efficiently and professionally.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship