SUMMARY:

• Technical professional with solid experience in enterprise environments.
• Experienced in writing and editing technical documents including training guides, whitepapers, presentations, tutorials, media assets, and social community content.
• Core knowledge of programming concepts and development tools paired with soft skills to reach across functional borders.
• Partner effectively and comfortably with internal and external stakeholders including development, sales, product / project management, support, field professionals and customers. Strong analytical problem - solving ability and researching skills.

TECHNICAL SKILLS:

Media Tools:  Camtasia Studio, Paint Shop Pro, Snag-it, MS Visio, Amazon Elastic Transcoder

Core Platforms:  RHEL, SUSE, Ubuntu, Windows Server, VMware, Softlayer, Amazon Web Services

Middle-tier Environments:  IBM WebSphere, IBM WebSphere Portal, IBM Web Content Management, IBM HTTP server, IBM DB2, Apache HTTP

Collaboration Solutions:  IBM Connections Cloud, Confidential Sametime Complete, Confidential Domino, Confidential Forms Experience Builder, Microsoft SharePoint

Technologies/tools:  XML, JSON, WSRP, Telnet, VNC, WinSCP, WebDav, REST, LDAP, JNDI, Java, HTML, CSS, JavaScript, JQuery

Networking/Security:  Routing, TCP/IP, DNS, SSH, SSL, TLS, SAML, OAuth, LTPA, SIP/SIMPLE

Directory Services:  Apache Directory Server, Tivoli Directory Server, Microsoft Active Directory Server

PROFESSIONAL EXPERIENCE:

Confidential, Lexington, KY

Certified Consulting IT Specialist

• Guided customer deployment of social solution from small proof-of-concept to current production deployment by designing a framework where business owners own, author, and manage content and communications.
• Ensured software adoption at large retailer via active client management and proactive support, increasing 1st year deployment by 200% over plan. Orchestrated end-user training and problem analysis for operations and their line of business.
• Project lead for enterprise portal and web content integration pilot that lead to a $1.2M sale at a state government agency. Whiteboarded with Sys Admins and DBAs to identify deployment issues for component based applications. Gathered detailed business and technical requirements, provided logical and physical diagrams, and documented artifacts for project completion.
• Collaborated with L3 support team to troubleshoot and resolve client issues from application, network, web server, and o/s levels.
• Showcased product vision through custom demonstrations and business-case presentations at prospect meetings.
• Received 8 employee-to-employee recognition awards, showing appreciation for job well done. Onboarded and mentored new hires via repeatable training assets.

Certified Consulting IT Specialist

Confidential 

• Provided the voice for the global field sales team; coordinating and aligning business goals with offering managers, product managers, and geography leads.
• Defined and developed a new content delivery system for Technical Sales community, allowing just-in-time product deliverables in self-paced atmosphere, reducing travel expenses and facilitating faster training.
• Created and delivered onsite technical training for new product releases for a global audience. Applied Critical Mistake Analysis methodology to identify high-impact training topics.
• Cultivated an online community for technical sellers that provided timely content management and fostered member collaboration.
• Developed a new process for the creation of technical assets based on standardization, interoperability, reusability, and extensibility reducing develop-to-deliver time from 10 days to 2 days.
• Designed and delivered development course for new telephony offering for 30 designated cross-team field specialists, increasing readiness for go-to-market.
• Author of product architecture briefs and whitepapers.
• Technical escalation point for Technical Sales Specialists and Senior Solutions Specialists for Unified Communications and Collaboration platform.
• Collaborated with development teams to troubleshoot and resolve critical situation issues.
• Deployed Windows/Linux based applications using bare metal and VMWare for customer pilots and proofs-of-concept.

Senior IT Specialist

Confidential

• Developed and reviewed architectures for multiple customer environments through Solution Assurance Reviews (SAR) and individual consulting efforts, decreasing customer exposure to risk of deployment.
• Assisted field sales teams in closing sales for over 200 unique customers, progressing pre-sales opportunities by planning and assisting Proofs of Concept (PoC), Proofs of Technology (PoT), and pilot deployments.
• Designated advocate for high-valued customers in software beta program; worked as liaison between development and customer, coordinating feedback and requests for enhancement.

Advisory IT Specialist

Confidential 

• Navigated cross-organizational matrix of internal and external groups, ensuring coordination and reducing redundancy of effort.
• Designed, developed, and deployed custom applications for centralizing team procedures, increasing team productivity and accountability.
• Led multiple Sales and Technical Enablement Workshops (STEW) targeted at 450 global IT Professionals. Designed agendas to support imminent product releases, built schedules for targeted assets, and assembled delivery teams for simultaneous worldwide delivery.